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Issue 767871 link

Starred by 3 users

Issue metadata

Status: Closed
Owner:
Closed: Jan 10
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 1
Type: Bug



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Drag-and-drop of app to Applications fails with Error code -43

Reported by dim...@gmail.com, Sep 22 2017

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13) AppleWebKit/604.1.38 (KHTML, like Gecko) Version/11.0 Safari/604.1.38

Steps to reproduce the problem:
1. Download dmg
2. Click dmg to mount
3. Drag and drop "Google Chrome" to "A" symlink
4. Error is shown immediately

What is the expected behavior?
Installation would start and succeed.

What went wrong?
The operation can't be completed because one or more required items can't be found.
(Error code -43)

Did this work before? N/A 

Chrome version: 62.0.3202.29  Channel: beta
OS Version: OS X 10.13
Flash Version: 

Running high sierra preview (17A362a)
 
Screen Shot 2017-09-22 at 21.44.24.png
83.0 KB View Download

Comment 1 by dim...@gmail.com, Sep 22 2017

FYI, Canary (63.0.3222.0) installs fine.

Since I can't be certain of Beta version, here are checksums:
MD5 (GoogleChrome.dmg) = 5ca0cf69e18b64a14cd972cd5eb07650  # Beta, doesn't install
MD5 (googlechrome-2.dmg) = c98d845f309dc4851fd3694b7fc78cf6  # Canary installs OK

Comment 2 by lgrey@chromium.org, Sep 22 2017

Cc: borisv@chromium.org

Comment 3 by borisv@chromium.org, Sep 22 2017

Owner: shrike@chromium.org
Status: (was: Unconfirmed)
Shrike@ can we have anybody with 10.13 image to investigate this? 10.13 is shipping on Monday and this sounds like a serious issue that may be impacting stable too.

Comment 4 by borisv@chromium.org, Sep 22 2017

Cc: shrike@chromium.org
Labels: -Pri-2 Pri-1
Owner: pucchakayala@chromium.org
Reassigning to pucchakayala@, shrike to cc. As mentioned above please confirm this and check if it impacts the stable build too. 10.13 is shipping very soon (9/25/2017).

Comment 5 by shrike@chromium.org, Sep 22 2017

Labels: Needs-Feedback
> Steps to reproduce the problem:
> 1. Download dmg

dimaqq@gmail.com - what is the download link you're using? I note that the dmg window screenshot has the title "Docker." It seems like you're not working with an original  Chrome Mac DMG.

Labels: Hotlist-HighSierra Needs-Triage-M62
Downloaded 'Mac Chrome Beta' from https://www.chromium.org/getting-involved/dev-channel and didn't see the above error while installing chrome on OS X 10.13 Beta (17A362a).

Thank you!

Comment 8 by dim...@gmail.com, Sep 23 2017

Re: Shrike / DMG source.

I was surprised about the title too, perhaps an artefact of the build system?
* I googled "Download Chrome Beta"
* went to https://www.google.com/chrome/browser/beta.html and 
* clicked the big blue button
* accepted the license
* "GoogleChrome.dmg" started downloading

I've repeated these steps today and got the same DMG:
$ md5 GoogleChrome.dmg
MD5 (GoogleChrome.dmg) = 5ca0cf69e18b64a14cd972cd5eb07650
$ shasum -a 512 GoogleChrome.dmg
b655ca0da1046547d302a436a62f10ccc6e7ab5929404fbb4b3cc4deed3edeb4cddc2a95f20496c2b1da0139e513360ca55a49006548f821ffbc0efb31a4e3d7  GoogleChrome.dmg

Weirdly when I mount the DMG today, the window title is correct, "Google Chrome".
Also the Chrome icon is shown correctly.
And it installs.

What's happening is truly weird and seems like a high sierra preview bug:
After all these installation attempts, I have 3 extra Volumes:
$ ls -lt /Volumes/
total 0
drwxr-xr-x@ 9 dima  staff  306 22 Sep 14:08 Google Chrome Canary
drwxr-xr-x@ 9 dima  staff  306 20 Sep 11:38 Google Chrome
drwxr-xr-x@ 9 dima  staff  306 20 Sep 11:38 Google Chrome 1
lrwxr-xr-x  1 root  wheel    1 17 Sep 00:39 Macintosh HD -> /

In here, open "Google Chrome" is broken, open "Google Chrome 1" doesn't "open" (instead "Google Chrome" is opened, perhaps volume name is hardcoded?), and open "Google Chrome Canary" works.

I'm attaching a screenshot of both opened side by side



Screen Shot 2017-09-23 at 10.13.57.png
114 KB View Download

Comment 9 by dim...@gmail.com, Sep 23 2017

Also, installation works after reboot (same DMG file, same version of high sierra pre).

Let's call it a transient bug and not our bug :)
This bug had an unsupported status. Updating to Untriaged so someone will reevaluate.
Status: Untriaged
Status: Closed (was: Untriaged)

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