Chrome Printing Blank Pages
Reported by
supo...@seens.com.br,
Sep 21 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.91 Safari/537.36 Steps to reproduce the problem: 1. Reinstallation 2. Deleted Google folder from C:\Users\User\AppData\Local 3. Tried printing from Ctrl + Shift + P 4. Tried to change printer settings and prefferences What is the expected behavior? Print as shown in the preview What went wrong? Blank pages come everytime Did this work before? N/A Chrome version: 60 Channel: stable OS Version: 7 Flash Version: I've tried everything. Chrome keeps printing blank pages. There are two computers showing this behavior, both running Windows 7 x64. When I deleted the Google folder at C:\Users\User\AppData\Local and installed Chrome again it worked and the prints were going fine. Couple of hours later the issue started to happen again and it won't stop printing blank pages. All the pages are blank, it is not a matter of one or another.
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Sep 21 2017
suporte@, Thank you for the report. Can you please try it on M61 chrome stable and see still this is an issue?
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Sep 26 2017
It might be helpful to know what you are trying to print, and what printer you are trying to print to. If you are using ctrl + shift + p, are you bypassing the print preview dialog altogether?
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Sep 27 2017
The printer is a Kyocera Km-2820 connected by network. I'm trying to print web pages. The problem happens using both Ctrl + P, and Ctrl + Shift + P, with or without the preview is the same.
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Sep 27 2017
Thank you for providing more feedback. Adding requester "manoranjanr@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 28 2017
OK, so if you visit chrome://version, and press ctrl + p to bring up the print preview, is the print preview blank? Or it it the case that the print preview is ok, but the actual print out on paper is blank?
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Sep 28 2017
The Preview is always ok, the paper is always blank
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Sep 28 2017
Just to confirm, even chrome://version prints out blank? If you choose "Save as PDF" instead of the Kyocera printer, is the saved PDF file blank? If you choose "Microsoft XPS Document Writer" instead, is the saved XPS file blank? Do you have another printer to try?
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Sep 29 2017
If I choose to save as pdf, the pdf is fine, not blank. The problem with blank pages is happening with two computers, same printer. The weird point is: with Firefox or IE the printing is going fine, the problem only happens when using Chrome.
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Sep 29 2017
I'll check chrome://version printing and I let you know.
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Oct 3 2017
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Oct 4 2017
chrome://version is printing in blank
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Oct 4 2017
Thank you for providing more feedback. Adding requester "thestig@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 4 2017
Thanks. Can you answer the other questions in comment 8? How about XPS or another printer, if you have one? Also, is it possible to direct connect the Kyocera printer via USB? If yes, can you see if that works better?
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Oct 11 2017
suporte@ Could you please respond to the comment #8 & #14 Thank You...
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Nov 21 2017
We haven't heard back in almost 2 months, so archiving for now. If you can answer the questions from comment 14, we can reopen and keep investigating. |
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Comment 1 by supo...@seens.com.br
, Sep 21 2017