Chrome Printing issues since version 54 up till the latest one (60)
Reported by
dmitriy....@bdpint.com,
Sep 21 2017
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Issue description
Chrome Version : 60.0.3112.90
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari 5:
Firefox 4.x:
IE 7/8/9:OK
What steps will reproduce the problem?
1.Open Gmail tab in Chrome
2.Open desired email
3.Press CTRL+P to get preview and press PRINT
What is the expected result?
Whatever page you've sent to the printer should be printed.
What happens instead of that?
Some (roughly 1 out of 10) pages are not printed at all. Out of investigation turned out that those print jobs that weren't printed out are created with the size of 0Kb and then sent to the printer.
Known workarounds:
1) Let the users work via Internet Explorer at least for print job generation.
2) Use Chrome v.53
Please provide any additional information below. Attach a screenshot if
possible.
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Users are working via VMWare virtual desktop located in US and sending the print jobs from those VDI's to the local printers of the same network based in EMEA.
UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36
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Sep 21 2017
Is this issue specific to Gmail? Would printing the Wikipedia home page trigger the same failure? How about printing a PDF? If you printed to the "Microsoft XPS Document Writer" instead of "32_FL5_BRA_BEANR", does the problem still occur? What printer / driver are you using? From Windows's perspective, are the printers local or network printers? There is also bug 661295, which may be related. Though having multiple users all discussing potentially separate issues on the same bug report can be confusing. So let's keep this bug as a separate bug, so we can help you diagnose your specific problem. If multiple bug reports turn out to be the same issue, we can always merge them later.
,
Sep 22 2017
Unable to reproduce this issue on 60.0.3112.90, on latest stable 61.0.3163.100 and on latest canary 63.0.3222.0 using Windows 7 with below steps. 1.Launched chrome and logged into Gmail. Printed thread which has long conversation[upto 10 pages] 2.Observed print of all pages without any missing. @Reporter:Could you please respond to comment#2. Thanks!
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Sep 22 2017
This issue is not Gmail specific, other webpages can also fail to be printed on the same rate(5-10%). Printing a PDF document from "Chrome pdf previewer" is failing as well on the same rate. So we've disabled it - now every time a user clicks on a PDF document whithin Chrome - Adobe Reader goes open to display the content and the document can be successfully printed. "Microsoft XPS Document Writer" wasn't tested. We are using many different printer models, most of them are Sharp MFP's(MX-5141N/MX-3114N/MX-C301W,...) and some Kyocera (AR-M201/FS-3920DN/FS-C5350DN,...) Most of the Kyoceras have as driver: Kyocera Classic Universaldriver PCL6 (A4) Most of the Sharp printers - model specific PCL6 driver, for example: SHARP MX-3114N PCL6 All of the printers are network printers. I've also been reading this bug report (bug 661295). Seems all of us are using VDI of VMware and the issue had started by Chrome v.54. Thanks for all current and future efforts!
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Sep 22 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 25 2017
This seems to be specific to VDI of VMware. This issue looks to be similar to issue 661295. Hence Looping @ rbpotter and @ thestig for further inputs on this issue. Thanks!!
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Sep 25 2017
Thank you! Looking forward for a feedback with any possible solution/workaround.
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Sep 28 2017
More questions: So even chrome://version will fail to print sometimes? Does Chrome 61 or newer make a difference? Can you get someone to try the Microsoft XPS Document Writer and see if it works reliably? For the network printers, are they connected as \\computername\printername, or via an IP address / hostname? Is it possible to get a test account on one of these virtual machines?
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Oct 2 2017
The latest version we've tested was v.60. I'll setup an AppStack with Chrome Canary and let it be test by affected end-user. We don't have Microsoft XPS Document Writer installed by default on our VM's(I can install it if required). But we do have "CutePDF Writer". It has been tested - no issues with creation of .pdf files. Our network printers are reachable via an IP/hostname. I can't provided you a testaccount but we can schedule a meeting and I'll do my best to match your time schema.
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Oct 9 2017
Dear, We've tested the Chrome Canary (current version - 63) browser - it has the same issues as the previous version of the Chrome. Do you have suggestion?
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Oct 16 2017
@ thestig: Could you please take a look in to this issue? Thanks!
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Oct 30 2017
Any update from Google?
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Nov 14 2017
Sorry for the late reply. Too many bugs. Yes, please email me directly and let's schedule a time to look into this on a test account.
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Nov 14 2017
Whoops, read that wrong. Still would be happy to chat about the issue if you want to schedule some time.
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Nov 21 2017
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Nov 22 2017
Sure, just send me an email with your working hours.
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Nov 22 2017
Thank you for providing more feedback. Adding requester "thestig@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 16
I seem to be experiencing similar odd printer issues in 69.0.3497.100. I have a lab of Windows 10 PCs that can print to \\print\kyocera_printer1 but not \\print\kyocera_printer2. Both printers can be printed to successfully from other applications, but as of 69.0.3497.100 I have received reports that they cannot print web pages to just one printer. Both printers use the same driver from the print server. The difference of this issue and the original poster, is that this is 100% of the time. This is not a PDF printing issue, all web pages don't print to the second printer.
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Oct 24
re: comment 19 - it sounds like you have a different issue. Can you file a separate bug for your problem?
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Nov 8
Dmitriy: Did you ever try the custom build I sent you? Is this still an issue? |
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Comment 1 by ligim...@chromium.org
, Sep 21 2017Labels: Needs-Triage-M60