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App is Disabled
Reported by
mosley...@gmail.com,
Sep 21 2017
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Issue descriptionTHIS TEMPLATE IS FOR FILING BUGS ON THE ANDROID SYSTEM WEBVIEW. GENERAL WEB BUGS SHOULD BE FILED USING A DIFFERENT TEMPLATE! Device name: Google Pixel XL Android version: 8.0.0 WebView version: 58.0.3029.125 Application: Android System WebView Application version: Current 58.0.3029.125 / Available 62.0.3202.29 URLs (if applicable): Steps to reproduce: Path #1 (device settings) - Open "Settings" - Select "Apps & notifications" - Select "App info" - Select "Options" (3 dots, stacked vertically in top right corner) - Select "Show system" - Select "Android System WebView" - Application displays as "Disabled" (AND) Path #2 (Google Play Store) - Launch "Google Play Store" application - Select the search bar - Type "Android System WebView" into search bar - Select "enter" (magnifying glass icon) on keyboard - Select the option for "Android System WebView" once displayed - Select "ENABLE" (OR) - Select "Menu" (3 horizontal lines, stacked vertically in top left corner) - Select "My apps & games" from menu - Select "Android System WebView" - Select "ENABLE" Expected result: Path #1: Option for "ENABLE" should be available to select. Path #2: Application should be enabled with option to update to available version. Actual result: Path #1: "ENABLE" and "FORCE STOP" options display, but are grayed out and unable to be selected (in addition to Permissions, Open by default, and Memory, being grayed out and unable to be selected). Path #2: No response when "ENABLE" is selected.
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Sep 22 2017
Please refer the below info. In Android N the WebView and Chrome packages were combined in order to reduce the update size for users. Updating Chrome also updates WebView. This means that in the Play store the WebView package will appear to be permanently disabled. The Play store WebView entry is only relevant for users with older operating systems, and users who have decided to disable Chrome. If you need, or are being asked by an application, to update WebView, the action you should take now is to UPDATE CHROME. This should resolve any issues you are currently experiencing. We would also like to understand what led you to file this bug so that we can reduce the number of users experiencing this issue and work with application developers to direct users to the correct Play store page. If an application has directed you to update WebView, and sent you to the WebView page in the Play store to do so, please comment on this bug to tell us which application did so. Finally, if updating Chrome does not stop the application from redirecting you to the Play store, please also provide that information on this bug. Thanks!! |
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Comment 1 by sandeepkumars@chromium.org
, Sep 22 2017Labels: Needs-triage-Mobile Triaged-Mobile
Mergedinto: 697382
Status: Duplicate (was: Unconfirmed)