support@ thank you for the bug report, if possible can you please let us know below details :

1. Does the machine has any anti virus if so please provide the Name and version(Can be found in control panel).
2. Please provide the Report_id which can be found under "Chrome://crashes" the one which you have provided in bug report isn't the actual report_id, which should be something like this 

Uploaded Crash Report ID f2570a8bcf31193f (Local Crash ID: b860b73f-f04a-4b81-b7f2-bf94023f3893)

if crash reporting is disable please do enable by navigating through "Chrome://settings --> Advanced --> Automatically send usage statistics and crash reports to Google and relaunch Chrome.

3. Also would be nice to know if there are any specific steps which cause this crash, if possible try on another machine if available to see if the machine to isolate that issue is specific to particular machine.

Thanks for the reply. Yes, I have Norton Internet Security (version 22.10.1.10) installed.

Sorry about the crash Id....the correct Id is 'Uploaded Crash Report ID ae862cc10f63e56c (Local Crash ID: 3d0001ec-2090-4852-9215-df72b7fc5bfa)'

There are no specific steps to create this. Most of the time it crashes, sometimes it doesn't.  If it does crash it crashes immediate regardless of what is being displayed. Any page will cause a crash, even my home page which is Google or the Chrome settings page. 

I'm afraid we don't use Chrome on any other machines. My Wife prefers Firefox on her Windows machine and clearly she uses something else on her iPad.

Thank you for providing more feedback. Adding requester "pbommana@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Thanks for the crash details provided but no specific signature is generated for the ID provided. Stack signature is listed below:

Thread 11 (id: 86184) CRASHED [EXCEPTION_ACCESS_VIOLATION_READ @ 0xffffffffffffffff ]
Stack Quality0%Show frame trust levels
0x76eeb2f5	(ntdll.dll + 0x0004b2f5 )	
0x76eb7a0f	(ntdll.dll + 0x00017a0f )	

Can you please do a system restart, relaunch chrome and try again. Also try disabling any third party extensions installed. Please update us with your observations.

Thanks.!

The system has rebooted a number of times and this problem still happens (most of the time). There aren't hardly any extensions enabled - essentially just Norton Antivirus.

Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

@ Reporter: Could you please recheck the issue on latest chrome version #63.0.3236.0 and if the issue still persists, please update us with that crash-id.

Thanks.

Unfortunately Chrome just seems to crash all the time when I start it 
now so I'm guessing the only way I can do this is to actually uninstall 
Chrome somehow and then reinstall it from scratch. I might get round to 
that eventually but right now I think am quite happy with Firefox. This 
experience has certainly made Chrome go WAY down in my opinion. Any 
software that can't even run until it gets to the main window is pretty 
poor.


Paul Clarke

*MQGem Software Limited*
*IBM Business Partner*
*www.mqgem.com*
*
Twitter: @MQGem*
On 10/10/2017 22:13, rkalavak… via monorail wrote:

Thank you for providing more feedback. Adding requester "rkalavakuntla@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Stack trace of attached crash id: ae862cc10f63e56c is extension process related and nothing much there to triage this issue further.

Thread 11 (id: 86184) CRASHED [EXCEPTION_ACCESS_VIOLATION_READ @ 0xffffffffffffffff ]
Stack Quality0%Show frame trust levels
0x76eeb2f5	(ntdll.dll + 0x0004b2f5 )	
0x76eb7a0f	(ntdll.dll + 0x00017a0f )	

Stack quality is 0%, hence cc'ing ivanpe@ for more inputs on this.

Re comment #11.

The symbols for ntdll.dll were missing.  I requested reprocessing of the crash report with symbols and now the stack trace is showing up (http://crash/ae862cc10f63e56c):

Thread 11 (id: 86184) CRASHED [EXCEPTION_ACCESS_VIOLATION_READ @ 0xffffffffffffffff ] MAGIC SIGNATURE THREAD
Stack Quality82%Show frame trust levels
Context	0x76eeb2f5	(ntdll.dll + 0x0004b2f5 )	RtlCaptureContext
CFI	0x76eb7a0f	(ntdll.dll + 0x00017a0f )	RtlUnwindEx
CFI	0x76ee947b	(ntdll.dll + 0x0004947b )	local_unwind
CFI	0x000007fefcef207c	(KERNELBASE.dll + 0x0002207c )	BasepComputeDllPathWithOptions
CFI	0x000007fefcef272f	(KERNELBASE.dll + 0x0002272f )	BasepGetDllPathWithOptions
CFI	0x000007fefcef0088	(KERNELBASE.dll + 0x00020088 )	LoadLibraryExW
CFI	0x000007fefcedc7a0	(KERNELBASE.dll + 0x0000c7a0 )	LoadLibraryExA
CFI	0x76d96543	(kernel32.dll + 0x00016543 )	LoadLibraryA
CFI	0x00090012		<<<====================
Scan	0x76d959cc	(kernel32.dll + 0x000159cc )	BaseThreadInitThunk
CFI	0x76eca560	(ntdll.dll + 0x0002a560 )	RtlUserThreadStart

There seem to be an issue within the LoadLibraryA frame. I also checked that the same issue also exists of the stack trace is produced by WinDBG:

0:011> .ecxr
rax=00000000058deb28 rbx=0000000000000000 rcx=00000000058df1c8
rdx=00000000058deba0 rsi=00000000058df1c8 rdi=00000000058df1c8
rip=0000000076eeb2f5 rsp=00000000058deb18 rbp=00000000058deca8
 r8=00000000058de000  r9=0000000000000000 r10=006d006500740073
r11=0000000000000013 r12=0000000000000000 r13=00000000058df6a8
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010202
ntdll!RtlCaptureContext+0x86:
00000000`76eeb2f5 0fae8100010000  fxsave  [rcx+100h]    ds:00000000`058df2c8=ff

0:011> kL
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 00000000`058deb18 00000000`76eb7a10 ntdll!RtlCaptureContext+0x86
01 00000000`058deb28 00000000`76ee947c ntdll!RtlUnwindEx+0x70
02 00000000`058df1c8 000007fe`fcef207d ntdll!local_unwind+0x1c
03 00000000`058df6a8 000007fe`fcef2730 KERNELBASE!BasepComputeDllPathWithOptions+0xf5
04 00000000`058df708 000007fe`fcef0089 KERNELBASE!BasepGetDllPathWithOptions+0x58
05 00000000`058df738 000007fe`fcedc7a1 KERNELBASE!LoadLibraryExW+0x155
06 00000000`058df7b8 00000000`76d96544 KERNELBASE!LoadLibraryExA+0x51
07 00000000`058df808 00000000`00090013 kernel32!LoadLibraryA+0x34
08 00000000`058df838 00000000`76d959cd 0x90013   <<<====================
09 00000000`058df840 00000000`76eca561 kernel32!BaseThreadInitThunk+0xd
0a 00000000`058df870 00000000`00000000 ntdll!RtlUserThreadStart+0x1d

0:011> dps
...
00000000`058df7b0  000007fe`fcedc7a1 KERNELBASE!LoadLibraryExA+0x51
00000000`058df7b8  00000000`058df7d8
00000000`058df7c0  00000000`00000000
00000000`058df7c8  00000000`00000001
00000000`058df7d0  00000000`00000000
00000000`058df7d8  00000000`00760074
00000000`058df7e0  00000000`004081a0
00000000`058df7e8  00000000`003b003a
00000000`058df7f0  00000000`00090015
00000000`058df7f8  00000000`00000000
00000000`058df800  00000000`76d96544 kernel32!LoadLibraryA+0x34
00000000`058df808  00000000`00090015
00000000`058df810  00000000`00000000
00000000`058df818  00000000`00000000
00000000`058df820  00000000`00000000
00000000`058df828  00000000`00000000
00000000`058df830  00000000`00090013   <<<====================
00000000`058df838  00000000`76d959cd kernel32!BaseThreadInitThunk+0xd
00000000`058df840  00000000`00000000
00000000`058df848  00000000`00000000
00000000`058df850  00000000`00000000
00000000`058df858  00000000`00000000
00000000`058df860  00000000`00000000
...

So there seem to be some stack corruption in the LoadLibraryA frame, but I don't know what might have caused it.

Is this still happening?

To be honest I am not sure. It was happening right up to the point where I upgraded my server. Chrome seems to run fine on my new machine.