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Issue 765996 link

Starred by 10 users

Issue metadata

Status: Archived
Owner: ----
Closed: Oct 29
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Google Cloud Print - PWG ERROR

Reported by philippe...@gmail.com, Sep 17 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.91 Safari/537.36

Steps to reproduce the problem:
I have an errror when printing with Google Cloud Print since a few month.

What is the expected behavior?

What went wrong?

I have an errror when printing with Google Cloud Print since a few month.
I have tried to remove the printer and re-add it, but not luck

My printer : 
   Samsung - Xpress SL-C467W

The error :

PWG ERROR - Disconnected from Host. Please check the connection and try again.

POSITION : 0x706 (1798)
SYSTEM : src/os_hook
LINE : 1998
VERSION : SPL-C 5.59.02 02-24-2014

My firmware:
FIRMWARE
Version
Version du microprogramme principal
V3.00.02.16 DEC-18-2014
Version du microprogramme de réseau
V6.01.00
Version du IP logiciel
22.01.NW Stack Version
Version du microprogramme Engine
V1.00.20 2014-07-09
Version de logiciel PCL5E
PCL5Ce 6.79.05 07-10-2014
Version du microprogramme PCL6
PCL6 7.44.03 08-29-2012
Version du microprogramme PostScript
4.02.01.01.00.94.01 03-07-2014
Version matériel SPL
SPL-C 5.59.02 02-24-2014
Version du microprogramme PDF
4.02.01.01.00.94.01 03-07-2014

Did this work before? Yes few month ago

Chrome version: 61.0.3163.91  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 27.0 r0
 
Labels: Needs-Bisect Needs-Triage-M61
Components: Services>CloudPrint
Labels: TE-NeedsTriageFromMTV TE-Hardware-Dependency
Unable to reproduce the issue on Win-10 using chrome reported version #61.0.3163.91.

Following are the steps followed to reproduce the issue.
------------
1. Opened chrome browser and navigated to google news.
2. Pressed Ctrl. + P for printing the page.
3. From the available options for printer, chose "Google cloud printer" and clicked "print" button.
4. Selected "diplomatico-color" printer available at cloud and clicked "print" button.
5. Observed that the page got printed without any issues and did not observe any "PWG ERROR - Disconnected from Host".

Note: Specifications of printer tested:
Ricoh - Diplomatioco-color- MP C4503

Adding the label TE-Hardware-Dependency due to the unavailability of printer Samsung - Xpress SL-C467W with TE-India team and hence, adding label TE-NeedsTriageFromMTV for further investigation from MTV team if the particular hardware mentioned in comment #0 is available with them.

Thanks...!!
Cc: thestig@chromium.org pchalla@chromium.org pbomm...@chromium.org
Where is the "PWG ERROR" coming from? Can you attach a screenshot?

What is the "Printer ID" on https://www.google.com/cloudprint#printers ? Select the printer, press the details button, and look under advanced details.
Sorry, i create this issue on my Windows laptop, but the bug is on my Chromebook.

The printer ID :
ac9d2ab4-c1b3-1043-1fcc-5e33791212b3

"Where is the "PWG ERROR" coming from?"
=> you can see it on screenshot

IMG_2001.jpg
1.9 MB View Download
Sometimes the first page print correctly, but the second page have this error "PWG ERROR ..."
Cc: paolof@chromium.org
Labels: -OS-Windows OS-Chrome
paolof: Can you help take a look? Is the Chromebook sending PDF or PWG data here?
I am having the same exact issue when printing to Dell bw1163w mono laser printer. We have 10 of these at our schools and this started happening about 1 week ago. Since it was working fine for 3+ years before this. It has to be some issue with cloud print or chrome.

Let me know if you want additional info.

Thanks,
-Bill
Labels: Hotlist-ConOps OS-Mac
This forum thread also is about a "PWG Error" https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome/OJAWhdn6rsI/XorYkS7mAwAJ

However, the description is different, this one has "Incomplete Session by time out." The user mentions that the error seems to only happen on one Google profile, while the printer can print just fine from another profile. Screenshot is attached.
Scan 1.pdf
63.3 KB Download
Labels: -OS-Mac
According to the database, the printer with the id at comment #5 is a version 1.0 cloud-ready printer, so it doesn't support direct document delivery on local network, but only through the cloud.

Comment #7: Chromebooks should never send documents in PWG-raster format to the cloud. I doubt it is the case, and if that happens it is a violation of out protocol. The conversion to PWG-raster happens in the cloud.

The PWG-raster format is very simple and it is very unlikely that a PWG-raster document is generated incorrectly, if the original document is valid. Usually something happens during document transfer, like disconnections, etc... which are hard to recover from because PWG-raster documents are streamed.

paolof: After the PWG raster conversion happens in the cloud, does the server then send the PWG data to the printer in comment #5? Do you have any logs to see what happened to those jobs?

philippe: Is your printer on WiFi? Does it have an Ethernet port? If yes, can you see if switching to Ethernet makes a difference?

I've been chatting with Bill offline and suggested the same. If there's flaky WiFi, that could cause this.
There's no log information on the server that is relevant in this case.

Can logging be added on the server side to help track down what is going wrong, if the bug reporter(s) are willing to try again to reproduce the problem?
No unfortunately no significant logging can be done on the server in document streaming.

Project Member

Comment 16 by sheriffbot@chromium.org, Oct 29

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
I have this issue with Xerox Phaser 3020 Printer.
It has GCP v1.0 and latest firmware.
Can I provide other info in order to fix this issue?

Thank you!

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