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Issue 765628 link

Starred by 7 users

Issue metadata

Status: Duplicate
Merged: issue 755747
Owner:
Last visit > 30 days ago
Closed: Oct 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Chrome 61: Benq xl2430t monitor colors too white

Project Member Reported by noel@chromium.org, Sep 15 2017

Issue description

From https://bugs.chromium.org/p/chromium/issues/detail?id=687194#c77

Chrome 61, Windows7 x64

User yark85@ provided screen shots (attached) stating:

"I still have a problem with a 61 version chrome.
I'm using a Benq xl2430t monitor and when I use a custom icc profile, it [edit: the problem?] appears."

then other details in  issue 687194 #c79

"These are my twitch tv screens.
Basically, every website looks too much white.
I've been using icc profile more than a year with same monitor and computer.
This issue happened after I format my computer a few days ago.
I guess I was using old version chrome before I format it.
When I use chrome canary, everything is fine with icc profile but with original
chrome, I can't use icc profile because of this issue."

along with a color profile (attached).

Spec for the Benq xl2430t monitor [1] says gamut 72% NSTC.  A 100% SRGB monitor by the looks. (AdobeRGB1998 is 94% of NTSC in comparison, so this monitor is not wide gamut).

[1] http://www.benq.com.au/product/monitor/xl2430t/specifications

cc-ing folks who could help resolve.
 
BenQ XL2430T ICC Profile Final.icm
97.8 KB Download

Comment 1 by noel@chromium.org, Sep 15 2017

Comment 2 by noel@chromium.org, Sep 15 2017

yark85 also mentioned where the profile came from:

"I'm using windows 7 and I attached my icc profile that I downloaded here.
http://www.displaylag.com/icc-profiles/
What do you mean that opening a new bug describing the problem?
How can I do that? please let me know.
Thank you!"

Comment 3 by hdodda@chromium.org, Sep 19 2017

Cc: hdodda@chromium.org
Labels: TE-NeedsTriageFromMTV TE-Hardware-Dependency Needs-Triage-M61
@MTV Team -- Could someone from MTV team look into this , as Inhouse-India team doesn't have the Benq xl2430t monitor.

Thanks!

Comment 4 by hubbe@chromium.org, Sep 19 2017

Owner: hubbe@chromium.org
Will take a look.

Comment 5 by hubbe@chromium.org, Sep 19 2017

Would you mind trying it with chrome canary and see if works better there?
(I tried this ICC profile with chrome canary and did not see a white haze.)

Labels: Needs-Feedback OS-Windows

Comment 7 by mona...@gmail.com, Sep 19 2017

I just noticed that I have the same problem with a calibrated monitor.
Win10 x64, Dell U2311H, DisplayCAL 3.3.1, Chrome 61.0.3163.91
Until today everything worked well.
Left image is in Chrome, Microsoft Edge on the right
U2311H R86 G84 B98 120cdm_ D6500 2.2 HQ 3xCurve+MTX.icm
24.2 KB Download
Clipboard01.jpg
50.8 KB View Download

Comment 8 by yar...@hotmail.com, Sep 21 2017

Everything looks fine with chrome canary but chrome 61.0

Comment 9 by hubbe@chromium.org, Sep 21 2017

ccameron, is there anything we can/need to do for M61/M62 here?

M61 isn't taking patches anymore.

There are a handful of Windows fixes that have gone and are going into M62.

If Canary is working, I'd bet that M62 will work too, cause there are very few things that aren't going to be common to the two of them.

Comment 11 by noel@chromium.org, Sep 22 2017

#7 monaxdk@gmail.com
>
> I just noticed that I have the same problem with a calibrated monitor.
> Win10 x64, Dell U2311H, DisplayCAL 3.3.1, Chrome 61.0.3163.91

Not the same problem, but your color profile certainly has a problem, and it's more similar to  issue 687194 .

The profile was produced by some calibration software; "Created with dispcalGUI 1.2.7.0 and Argyll CMS 1.6.0".  Here are the RGB gamma curves it has stored in your color profile:

[ r, g, b gamma channels ]
  58, 61, 64, 69, 75, 82, 90,  99, ... 64473, 65004, 65535
  60, 63, 68, 73, 79, 87, 96, 105, ... 64501, 65018, 65535
  103,106,110,115,121,128,136,145, ... 64416, 64975, 65535

Problem 1: none of these curves start at 0 (black).

Problem 2: we need to invert these curves to use them, and I expect the curve inversion code gets broken by curves like this (non-zero black level).

Result: the black-level errors, see the clamping in the black colors around the stones in your picture (attached).

Chris, Fred: was there a fix for this case in M62?
monaxdk-lack-level-error-bug-765628.png
771 KB View Download

Comment 12 Deleted

Comment 13 by hubbe@chromium.org, Sep 22 2017

58/65536 is still pretty much black... (it's less than 0.5/255)


Comment 14 by noel@chromium.org, Sep 22 2017

And so are [ 61, 64, 69, 75, 82 ... ] / 65536 by the looks.
Hi,

I've got the same issue (the colors are too white).
Firefox (55.0.2 (64-bit)) and Opera (47.0.2631.80) are displaying colors/images correctly.

Environment:
- Ubuntu 16.04.3 LTS (x86_64; Unity)
- Google Chrome 61.0.3163.91

PS I've just tried Chromium Version 60.0.3112.113 (Developer Build) and everything is fine there.
PPS Chromium Version 61.0.3163.79 has the same issue now.

The Google Chrome version 61.0.3163.100 has the same issue.

Comment 17 by noel@chromium.org, Sep 22 2017

#16 cazacugmihai@, Chrome 61 ok, on what platform (Mac Win Linux)?  If possible, could you also your screen color profile to this bug please.

Comment 18 by noel@chromium.org, Sep 22 2017

#16 cazacugmihai@, reading  issue 687194  I see it's Ubuntu 16.04.3 LTS for you.

Comment 19 by noel@chromium.org, Sep 22 2017

Status: Untriaged (was: Unconfirmed)
Installed the color provided by monaxdk@ in #7 U2311H R86 G84 B98 120cdm_ D6500 2.2 HQ 3xCurve+MTX.icm on my Mac OSX 10.12.6 Serra, loaded an image from  issue 687194  

   https://500px.com/photo/195299651/tanya-by-zachar-rise

The image is burnt for me.  Snapshot attached (view on an sRGB screen).


24.2 KB Download
 	U2311H R86 G84 B98 120cdm_ D6500 2.2 HQ 3xCurve+MTX.icm 

765628-color-burn.png
746 KB View Download
I am also seeing this issue on Chrome 61.0.3163.100 on Windows 10 on a calibrated wide gamut monitor in a 3 monitor setup. Latest nvidia drivers didn't solve the problem.

Dark grey photos and elements of websites are too bright and it seems that just a few grey values have a reddish cast.

What I noticed is that if I switch hardware acceleration off and on again it looks ok till the next reboot.

I have the same behavior on Opera 48.0.2685.32 under Windows 10 x64 with a calibrated monitor. The issue wasn't there with Opera 47 as far as I know.

Videos with Hardware acceleration enabled have the same problem.

Images and videos are displayed correctly if I disable my color profile.
Opera left - Edge right.png
85.7 KB View Download

Comment 22 by addyo@chromium.org, Sep 29 2017

Hey folks. Could you try testing with Canary (63.0.3227.0) on Windows to verify if the issues you're seeing in M61 have been addressed already? If not, share your color profiles? I've seen quite a few reports suggested this was already addressed in M62.
It's better but not perfect.

Opera 48 has the gradient messed up and the image background is lighter than the website background.

Canary has the gradient messed up but the image background is the same black as the website background (as it should be).

Edge has a perfect gradient and background.

But if I change "Force color profile" to anything but "Default", Canary displays the gradient as well as Edge.
Canary.png
35.9 KB View Download
Philips BDM4037U D6500 2.2 S XYZLUT+MTX.icm
1.4 MB Download

Comment 24 by mona...@gmail.com, Oct 13 2017

So, what's the news, when will the fix be, and will there be any?
This bug has many separate issues in it.

The issue from #23 is almost certainly fixed in Chrome 62 ( issue 768724 ).

Comment 26 Deleted

Comment 27 Deleted

Please tell me if there is any progress on this issue. Thank you!
(Sorry for the deleted messages)

Comment 29 by mona...@gmail.com, Oct 20 2017

On chrome 62.0.3202.62 the issue seems to be fixed
I'm having v. 61.0.3163.100. I'll try 62.

P.S. I've just tried Version 62.0.3202.62 (Official Build) (64-bit) and the colors are still wrong.
It seems that the issue disappears if I enable "sRGB" profile (instead of 'Default' one) in "chrome://flags/". 

Environment:
- Ubuntu 16.04.3 LTS
- Linux msnb 4.4.0-97-generic #120-Ubuntu SMP Tue Sep 19 17:28:18 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux 
- Chrome Version 62.0.3202.62 (Official Build) (64-bit)

Reproducer:
- check https://jsfiddle.net/q45shc1t/ and you will see that the red color (#ff0000) has a darkened nuance (using Gpick 0.2.5, I've got this color value: #DF2B1C)
- now, use 'sRGB' profile. The color is rendered properly.

Thank you!

Mergedinto: 755747
Status: Duplicate (was: Untriaged)
I suspect that you have an un-intended color profile installed.

See instructions here about how to reset your system's color profile (or override Chrome's settings)

https://docs.google.com/document/d/1jMokB_OBkZVELu22li8vnHxAUoL1eGnLedP-1Gttv40/edit#heading=h.saeruv3f9433


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