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Chromebooks Losing Enterprise Enrollment
Reported by
gree...@nv.ccsd.net,
Sep 14 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36 Platform: ASUS Chromebook C202SA Serial Number H4NXCX01M60415G MEID WiFi MAC Address 88787372704a Ethernet MAC Address Google Chrome Version 60.0.3112.112 Platform Version 9592.85.0 (Official Build) stable-channel terra Firmware Version Google_Terra.7287.154.80 Boot Mode Verified Enrollment Date Sep 14, 2017 Directory API ID f4f8bffd-a030-4374-b9a7-efe61d23ea4f Steps to reproduce the problem: 1. login with student account 2. work for a while 3. logout 4. boot back up and it asks for wifi and then enrollment info What is the expected behavior? shouldn't lose the enrollment What went wrong? Chromebook comes back up but needs to be enrolled again and sometimes also need wifi credentials Did this work before? N/A Chrome version: 60.0.3112.113 Channel: n/a OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 27.0 r0 We are an elementary school and over the last few days we've had approximately 15-20 of our Chromebooks lose the Enterprise enrollment. We get the same screen we would if we powerwash the Chromebooks. I highly doubt the kids go through all the steps to powerwash it. I can't seem to figure out a way to generate any specific logs from a Chromebook or user's account. I have the Controller admin account. This specific Chromebook has done this twice: ASUS Chromebook C202SA Serial Number H4NXCX01M60415G MEID WiFi MAC Address 88787372704a Ethernet MAC Address Google Chrome Version 60.0.3112.112 Platform Version 9592.85.0 (Official Build) stable-channel terra Firmware Version Google_Terra.7287.154.80 Boot Mode Verified Enrollment Date Sep 14, 2017 Directory API ID f4f8bffd-a030-4374-b9a7-efe61d23ea4f
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Sep 14 2017
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Sep 18 2017
This is a known issue and is being worked on with the highest proiority already |
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Comment 1 by gree...@nv.ccsd.net
, Sep 14 2017