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Issue metadata

Status: Duplicate
Merged: issue 760007
Owner: ----
Closed: Sep 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 0
Type: Bug



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Chromebooks Losing Enterprise Enrollment

Reported by gree...@nv.ccsd.net, Sep 14 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36
Platform: 	 ASUS Chromebook C202SA Serial Number	 H4NXCX01M60415G MEID	 WiFi MAC Address	 88787372704a Ethernet MAC Address	 Google Chrome Version	 60.0.3112.112 Platform Version	 9592.85.0 (Official Build) stable-channel terra Firmware Version	 Google_Terra.7287.154.80 Boot Mode	 Verified Enrollment Date	 Sep 14, 2017 Directory API ID	 f4f8bffd-a030-4374-b9a7-efe61d23ea4f

Steps to reproduce the problem:
1. login with student account
2. work for a while
3. logout
4. boot back up and it asks for wifi and then enrollment info

What is the expected behavior?
shouldn't lose the enrollment

What went wrong?
Chromebook comes back up but needs to be enrolled again and sometimes also need wifi credentials

Did this work before? N/A 

Chrome version: 60.0.3112.113  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 27.0 r0

We are an elementary school and over the last few days we've had approximately 15-20 of our Chromebooks lose the Enterprise enrollment. We get the same screen we would if we powerwash the Chromebooks. I highly doubt the kids go through all the steps to powerwash it. I can't seem to figure out a way to generate any specific logs from a Chromebook or user's account. I have the Controller admin account. This specific Chromebook has done this twice:

ASUS Chromebook C202SA
Serial Number	
H4NXCX01M60415G
MEID	
WiFi MAC Address	
88787372704a
Ethernet MAC Address	
Google Chrome Version	
60.0.3112.112
Platform Version	
9592.85.0 (Official Build) stable-channel terra
Firmware Version	
Google_Terra.7287.154.80
Boot Mode	
Verified
Enrollment Date	
Sep 14, 2017
Directory API ID	
f4f8bffd-a030-4374-b9a7-efe61d23ea4f
 

Comment 1 by gree...@nv.ccsd.net, Sep 14 2017

enrollment date shows today, but we had it enrolled since August and it has been re-enrolled 

Comment 2 by ihf@chromium.org, Sep 14 2017

Cc: ken...@chromium.org
Labels: -Pri-2 Pri-0
Mergedinto: 760007
Status: Duplicate (was: Unconfirmed)
This is a known issue and is being worked on with the highest proiority already

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