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Chromium-based browsers freeze and lag on scrolling (Windows 10)
Reported by
manospci...@gmail.com,
Sep 14 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.79 Safari/537.36 Steps to reproduce the problem: 1. Go to a demanding page such as Facebook or Outlook.com 2. Scroll 3. What is the expected behavior? What went wrong? All Chromium-based browsers (Google Chrome, Yandex, UC Browser, Vivaldi, etc) are freezing and lagging while scrolling on demanding websites like Facebook and Outlook.com. Other browsers, like Firefox and Edge work fast and scroll perfectly. Enabled/disabled graphics acceleration without success. Tested also in Incognito Mode, nothing changes. Scrolling using touchpad, USB mouse and keyboard keys. Checked also Chrome Canary, no luck. Did this work before? N/A Chrome version: 61.0.3163.79 Channel: stable OS Version: 10.0 Flash Version:
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Sep 14 2017
maybe a duplicate to issue 762132
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Sep 15 2017
This issue similar to the bug 762386 which has been already fixed. Could you please check the same on latest Canary and provide your observation https://www.chromium.org/getting-involved/dev-channel
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Sep 15 2017
I download the latest Canary and it still happens.
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Sep 15 2017
Thank you for providing more feedback. Adding requester "divya.padigela@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 18 2017
Tested on reported Chrome version #61.0.3163.79, latest Stable #61.0.3163.91 and latest Canary #63.0.3218.0 on Windows 10 (Dell Precision 3800) and unable to reproduce the issue mentioned. @manospcistas -- Could you please try by removing the extensions and creating a new profile to verify if the issue still persists. You can also try by updating your Chrome to latest Stable version. Thanks in advance.
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Sep 18 2017
Removed all extensions. Tried also other Chromium-based browsers (Yandex, UC) with no extensions installed, the same happens. Updated to the latest Stable version. Clean uninstalled and re-installed Chrome Stable, nothing has changed. While scrolling, no bottleneck is detected (CPU under 50% and RAM free). Other non-Chromium based browsers (Firefox, Edge, IE) work perfectly. I can submit a debug file if there's an option available. I can also provide remote access via TeamViewer or RDP if you want.
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Sep 18 2017
Thank you for providing more feedback. Adding requester "pnangunoori@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 19 2017
@ girard-- Could you please check this and confirm us if this is related to issue 762386 . Thanks!
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Sep 26 2017
Any news?
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Sep 26 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 27 2017
Unable to reproduce this issue on latest stable 61.0.3169.0 using Windows 10. As we are unable to repro this, hence adding appropriate components for further triaging/inputs from the respective team. @Reporter: Could you please attach a debug file for further triaging or attach crash ids from chrome://crashes if freeze results in crash.
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Sep 27 2017
Issue 762386 dealt with touch-fling being broken, and touch-based crashes. I don't think these issues are related (unless the reporter is using a touch screen).
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Sep 27 2017
For performance bugs we require a trace. Can you provide a trace as detailed here: https://www.chromium.org/developers/how-tos/submitting-a-performance-bug?
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Sep 28 2017
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Oct 5 2017
Status: Still waiting on a performance trace to be produced.
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Oct 6 2017
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Oct 6 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 11 2017
The NextAction date has arrived: 2017-10-11
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Oct 12 2017
Thanks for attaching performance trace. @dtapuska: Could you please help in investigating the attached trace_perform.json.gz file. Thanks!
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Oct 12 2017
manosp....@ Thanks for the performance trace there is definitely something wrong with the GPU in this trace. The BeginMainFrame commits are taking like 600ms and the raster tasks are all like 32ms.
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Oct 13 2017
manospcistas@, can you provide a bit more information on the system specs for the system in general? Would you be able to attach the contents of about:gpu (navigate to about:gpu and save-as webpage complete). Thanks!
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Oct 13 2017
This is happening to me on Dell 13 7000. Also on all chromium based applications. Please let me know if I can help.
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Oct 13 2017
Some more notes: It looks like http://Greek-team.cc is problematic. The report claims facebook is slow, but is that only while greek-team.cc is open? We see 600ms of waiting descheduled main frames, as the greek-team.cc raster is dominating the device. Also the system is using software compositing, and the display compositor is spending 60ms per frame doing software draws.
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Oct 22 2017
I enabled GPU and made again some more tests. Also submitting system info.
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Nov 24 2017
Thanks for the update! @dtapuska/ericrk: Could you please look into this issue. Adding related people in cc. Thank You
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Nov 24 2017
Which of these traces exhibit the original problem? This wasn't responded to: > The report claims facebook is slow, but is that only while greek-team.cc is open?
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Mar 9 2018
@submitter: could you reply to comment #27?
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Mar 16 2018
The NextAction date has arrived: 2018-03-16
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Mar 16 2018
I'll post news soon. |
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Comment 1 by ligim...@chromium.org
, Sep 14 2017