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The send Control-Alt-Delete command is not working
Reported by
katherin...@gmail.com,
Sep 12 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36 Steps to reproduce the problem: 1. Attempt to send Control Alt Delete command from Android Nougat 2. Attempt to send Control Alt Delete command from MacBook Air 3. Different user attempt to send Control Alt Delete command from Chromebook to different PC What is the expected behavior? The Control Alt Delete command usually performs the control alt delete keystrokes on the computer we're attempting to unlock. What went wrong? Nothing happens when you send the command. The PCs we're attempting to access do not respond. Did this work before? Yes I'm not sure Chrome version: 60.0.3112.113 Channel: n/a OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Affecting multiple users on latest version of Chrome.
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Sep 13 2017
Tested the issue on reported version 60.0.3112.113,latest stable 61.0.3163.79 and latest canary 63.0.3213.0 using Ubuntu 14.04,Windows 10 and Windows 7 and is not reproducible with below steps. 1.Logged into System >> Used Ctrl+alt+del to lock the screen 2.Able to lock the system @Reporter: Could you please confirm reported issue is related to windows or other OS Platforms? Could you please restart the machine and check whether issue persists or not?
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Sep 13 2017
I'm not sure that I reported my issue to the correct forum. The issue is not with Chrome, or Chromebooks. It is with the Chrome Remote Desktop application. The application is loaded on multiple different Windows 7 PCs. When attempting to Remote Control the Windows 7 PC, sending the Control Alt Delete command does not execute the command on the PC. We have restarted the PCs. We have tried sending the command from an Android Nougat phone OS, from a Chromebook and from a Macbook Air.
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Sep 13 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 13 2017
Tagging with respective label.
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Sep 13 2017
AJ, can you try to repro? It works fine to my Linux host, so I don't think it's a client-side problem and I don't have a Windows host to test on.
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Sep 13 2017
Jamie, I was unable to reproduce this issue with either Windows 7 or Windows 10. The M61 release host and client were installed on both machines. ctrl alt del works as expected.
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Sep 13 2017
Thank you for testing. I didn’t see any other reports of this issue other than the reference back to 2012. It must be something specific to our environment.
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Sep 13 2017
There is a policy you can configure to disallow fake Ctrl+Alt+Del. You can find details at https://msdn.microsoft.com/en-us/library/windows/desktop/dd979761(v=vs.85).aspx. If that policy is configured to prevent it, then I would expect the behaviour you're seeing, and the only fix is to unset the policy. Since it doesn't appear to be a bug in Chrome Remote Desktop, I'm going to close this for now. |
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Comment 1 by ligim...@chromium.org
, Sep 12 2017