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Issue metadata

Status: WontFix
Owner: ----
Closed: Oct 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Update causes error even if freshly installed causes unable to update.

Reported by ink...@gmail.com, Sep 6 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.79 Safari/537.36

Steps to reproduce the problem:
1. chrome://settings/help
2. That's it.
3. That's it.

What is the expected behavior?
Should let me update it.

What went wrong?
It didn't update, not only it said failed but now it is forever checking?

Did this work before? Yes The version before today's? I don't know it never told me anything.. I had to run the update my self every time...

Chrome version: 61.0.3163.79  Channel: n/a
OS Version: 1703
Flash Version: Shockwave Flash 26.0.0.151

Fix your service?
 
Cc: waff...@chromium.org pbomm...@chromium.org grt@chromium.org
Components: Internals>Installer
Labels: Needs-Feedback M-61
 inknwn@ if possible can you please provide the screenshot of the error and once you take the screenshot can you please refresh the tab and let us know if that solves the problem.

Comment 2 by ink...@gmail.com, Sep 6 2017

Screenshots does not fix the issue, and I have refreshed it 5 times still
nothing.
Sorry for the confusion, I requested the screenshot to understand the error what you are seeing when tried to updated Chrome.

Comment 4 by ink...@gmail.com, Sep 6 2017

​No need for a screenshot when I told you everything it said... o.O I copy
pasted it....​
Project Member

Comment 5 by sheriffbot@chromium.org, Sep 6 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "pbommana@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 6 by ink...@gmail.com, Sep 6 2017

That last message made no sense...
Labels: Needs-Triage-M61

Comment 8 by grt@chromium.org, Sep 11 2017

Labels: Needs-Feedback
Could you please copy-n-paste the exact error message you see on chrome://help?

Comment 9 by ink...@gmail.com, Sep 29 2017

It doesn't give any error message. It just says failed to update........
And it is pointless to get a screenshot of stuff anyways since users can
just use Photoshop....
Project Member

Comment 10 by sheriffbot@chromium.org, Sep 29 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 11 by grt@chromium.org, Sep 30 2017

Labels: Needs-Feedback
Hi. We are asking for a screenshot or the exact error message because it will help us understand the nature of the failure. The possible messages are along the lines of:

Updates are disabled by your administrator.

or

Automatic updates are enabled. Manual updates are disabled by your administrator.

or

Update failed (error: SOMETHING)

or

An error occurred while checking for updates: SOMETHING

If you would like to help us resolve this issue, please send us the exact message you see in chrome://help. A screenshot would be fine if you don't want to copy-and-paste the message. You may, of course, choose to use Photoshop to modify the screenshot, but that won't be very helpful. Thanks.

Comment 12 by ink...@gmail.com, Oct 2 2017

That will never help you... Because I already fixed it my self without your
guy's help.
Project Member

Comment 13 by sheriffbot@chromium.org, Oct 2 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 14 by grt@chromium.org, Oct 4 2017

Status: WontFix (was: Unconfirmed)
Thanks for letting us know. Feel free to re-open this issue if it ever happens again and we'll see if we can figure out what's going on together. Cheers.

Comment 15 by ink...@gmail.com, Nov 14 2017

Why? As nothing was FIXED!!!!!!!!!!!!!!!!!!!!!!!!! Why you guys do this?
Ignore us users?

Comment 16 by grt@chromium.org, Nov 14 2017

Hi. Are you still finding that Chrome displays an error when you visit chrome://help to perform an on-demand update? If so, please send in the exact error message (a screenshot would be fine) and we'll do what we can to diagnose the problem. On the other hand, if things are going okay now (as you seemed to indicate in comment 12), I'm afraid there's little we can do to figure out what the problem was previously. Cheers.

Comment 17 by ink...@gmail.com, Nov 16 2017

No that is not what I am even saying. Not even close... Please re read the
message. And there is a lot you can do... Like fix your whole system? Every
big business are having issues since 2015..... Don't get at me for your
mistakes...

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