Update causes error even if freshly installed causes unable to update.
Reported by
ink...@gmail.com,
Sep 6 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.79 Safari/537.36 Steps to reproduce the problem: 1. chrome://settings/help 2. That's it. 3. That's it. What is the expected behavior? Should let me update it. What went wrong? It didn't update, not only it said failed but now it is forever checking? Did this work before? Yes The version before today's? I don't know it never told me anything.. I had to run the update my self every time... Chrome version: 61.0.3163.79 Channel: n/a OS Version: 1703 Flash Version: Shockwave Flash 26.0.0.151 Fix your service?
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Sep 6 2017
Screenshots does not fix the issue, and I have refreshed it 5 times still nothing.
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Sep 6 2017
Sorry for the confusion, I requested the screenshot to understand the error what you are seeing when tried to updated Chrome.
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Sep 6 2017
No need for a screenshot when I told you everything it said... o.O I copy pasted it....
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Sep 6 2017
Thank you for providing more feedback. Adding requester "pbommana@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 6 2017
That last message made no sense...
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Sep 8 2017
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Sep 11 2017
Could you please copy-n-paste the exact error message you see on chrome://help?
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Sep 29 2017
It doesn't give any error message. It just says failed to update........ And it is pointless to get a screenshot of stuff anyways since users can just use Photoshop....
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Sep 29 2017
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 30 2017
Hi. We are asking for a screenshot or the exact error message because it will help us understand the nature of the failure. The possible messages are along the lines of: Updates are disabled by your administrator. or Automatic updates are enabled. Manual updates are disabled by your administrator. or Update failed (error: SOMETHING) or An error occurred while checking for updates: SOMETHING If you would like to help us resolve this issue, please send us the exact message you see in chrome://help. A screenshot would be fine if you don't want to copy-and-paste the message. You may, of course, choose to use Photoshop to modify the screenshot, but that won't be very helpful. Thanks.
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Oct 2 2017
That will never help you... Because I already fixed it my self without your guy's help.
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Oct 2 2017
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 4 2017
Thanks for letting us know. Feel free to re-open this issue if it ever happens again and we'll see if we can figure out what's going on together. Cheers.
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Nov 14 2017
Why? As nothing was FIXED!!!!!!!!!!!!!!!!!!!!!!!!! Why you guys do this? Ignore us users?
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Nov 14 2017
Hi. Are you still finding that Chrome displays an error when you visit chrome://help to perform an on-demand update? If so, please send in the exact error message (a screenshot would be fine) and we'll do what we can to diagnose the problem. On the other hand, if things are going okay now (as you seemed to indicate in comment 12), I'm afraid there's little we can do to figure out what the problem was previously. Cheers.
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Nov 16 2017
No that is not what I am even saying. Not even close... Please re read the message. And there is a lot you can do... Like fix your whole system? Every big business are having issues since 2015..... Don't get at me for your mistakes... |
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Comment 1 by pbomm...@chromium.org
, Sep 6 2017Components: Internals>Installer
Labels: Needs-Feedback M-61