Chrome hangs and gets blocked for accessing graphic driver
Reported by
shreerag...@yahoo.com,
Sep 3 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36 Steps to reproduce the problem: 1. Start browsing and webpage propably facebook 2. hangs and restarts 3. continues many a times within 5 min What is the expected behavior? What went wrong? hangs and restarts Did this work before? No Chrome version: 60.0.3112.113 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 26.0 r0
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Sep 3 2017
Software Windows Version Microsoft Windows 10 (10.0) Home Single Language 32-bit (Build 15063) DirectX Version 12.0
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Sep 3 2017
Processors Information
Socket 1 ID = 0
Number of cores 2 (max 2)
Number of threads 2 (max 2)
Name Intel Core 2 Duo E7500
Codename Wolfdale
Specification Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
Package (platform ID) Socket 775 LGA (0x0)
CPUID 6.7.A
Extended CPUID 6.17
Core Stepping R0
Technology 45 nm
TDP Limit 65.0 Watts
Core Speed 1602.2 MHz
Multiplier x Bus Speed 6.0 x 267.0 MHz
Rated Bus speed 1068.1 MHz
Stock frequency 2933 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T, VT-x
L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 3072 KBytes, 12-way set associative, 64-byte line size
Max CPUID level 0000000Dh
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 1 thread(s)
Cache descriptor Level 1, I, 32 KB, 1 thread(s)
Cache descriptor Level 2, U, 3 MB, 2 thread(s)
FID/VID Control yes
FID range 6.0x - 11.0x
Max VID 1.288 V
Temperature 0 46 degC (114 degF) (Core #0)
Temperature 1 34 degC (93 degF) (Core #1)
Clock Speed 0 1602.20 MHz (Core #0)
Clock Speed 1 1602.20 MHz (Core #1)
Chipset
Northbridge Intel G41 rev. A3
Southbridge Intel 82801GB (ICH7/R) rev. A1
Graphic Interface PCI-Express
PCI-E Link Width x8
PCI-E Max Link Width x8
Memory Type DDR3
Memory Size 4 GBytes
Channels Dual, (Symmetric)
Memory Frequency 534.1 MHz (1:2)
CAS# latency (CL) 7.0
RAS# to CAS# delay (tRCD) 8
RAS# Precharge (tRP) 8
Cycle Time (tRAS) 20
Row Refresh Cycle Time (tRFC) 86
Command Rate (CR) 1T
Host Bridge 0x2E30
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Sep 3 2017
DMI
DMI BIOS
vendor American Megatrends Inc.
version 0503
date 08/09/2012
ROM size 1024 KB
DMI Baseboard
vendor ASUSTeK Computer INC.
model P5G41T-M LX3
revision Rev X.0x
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Sep 4 2017
Tested the issue on reported version 60.0.3112.113 windows 7 and is not reproducible. @shreerag.pillai: As per the provided GPU details looking like specific to GPU issue. Could you please provide crash id from chrome://crashes for further triaging?
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Sep 5 2017
no crash id available. Notification i get is "application chrome.exe has been blocked from accessing graphics hardware" and suddenly screen freezes and come backs normal.
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Sep 5 2017
Thank you for providing more feedback. Adding requester "sc00335628@techmahindra.com" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 5 2017
Unable to reproduce the issue on windows 7,10 using chrome reported version#60.0.3112.113 (stable) & Canary#63.0.3205.0 as per below steps: 1. Launched chrome 2. Naviagate to facebook /youtube/wikipedia websites 3. Browse for some time 4. Able to browse successfully with out any freeze/hang Please find the attached screencast with gpu details for reference & could you please check the issue on clean profile(without any apps & extensions) & let us know your observations on the same. Thanks..!
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Oct 10 2017
Unable to reproduce the issue on windows 7, Mac 10.12.6 using chrome stable#61.0.3163.100 & Canary#63.0.3236.0 as per steps mentioned in C#0. Due to lack of user feedback closing this issue. Please feel free to raise a new issue if you face any issue on chrome further. Thanks..! |
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Comment 1 by shreerag...@yahoo.com
, Sep 3 2017Graphics Number of adapters 1 Graphic APIs API NVIDIA I/O API NVIDIA NVAPI Display Adapters Display adapter 0 ID 0x1070208 Name NVIDIA GeForce GT 710 Board Manufacturer GIGABYTE Technology Revision B1 Codename GK208 Technology 28 nm Memory size 1024 MB Memory type DDR3 PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0) Vendor ID 0x10DE (0x1458) Model ID 0x128B (0x36F8) Performance Level 0 Core clock 135.0 MHz Memory clock 405.0 MHz Win32_VideoController AdapterRAM = 0x40000000 (1073741824) Win32_VideoController DriverVersion = 22.21.13.8494 Win32_VideoController DriverDate = 07/18/2017