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Issue 761642 link

Starred by 2 users
Status: Duplicate
Merged: issue 733014
Owner:
tbroch@chromium.org
Closed: Sep 2017
Cc:
snanda@chromium.org
█ uekawa@chromium.org
adurbin@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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stumpy: hangs at boot on update_firmware screen, reboot goes to login screen.

Reported by rsher...@gmail.com, Sep 2 2017 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9592.71.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.80 Safari/537.36
Platform: 9592.71.0 (Official Build) stable-channel stumpy

Steps to reproduce the problem:
1. Cold boot 
2. Screen shows "Critical Error" message (see attachment)
3. 

What is the expected behavior?
Boot to normal Password Screen

What went wrong?
Cold boot to "Critical Error" happens every time. 

The solution is to shut down the computer, then immedicately start it up again. That results in a black screen, a flash of light, then the Chromebox/stick result is the normal password request screen. This same process happens from any longer shutdown.

Did this work before? Yes Before 8/30/2017

Chrome version: 60.0.3112.80  Channel: n/a
OS Version: 9592.71.0
Flash Version: Shockwave Flash 26.0 r0

This happens on my Chromebox, 64 bit and Chromestick, 32 bit computers. There are no problems with the Chrome browser on my Windows 10 computer.
Chromebox false update.JPG
745 KB View Download

Comment 1 by rsher...@gmail.com, Sep 3 2017 

Sorry, This report is only about the Chromebox, not Chromestick. I had another problem that included both computers.

Comment 2 by dhadd...@chromium.org, Sep 15 2017 

 Issue 762928  has been merged into this issue.

Comment 3 by dhadd...@chromium.org, Sep 15 2017

Cc: uekawa@chromium.org
Components: OS>Kernel
Is this migration related?

Comment 4 by uekawa@google.com, Sep 15 2017 

this is not ext4 migration related, I believe this is a firmware update that happens at the boot screen.

The message is from
/usr/share/chromeos-assets/text/boot_messages/en/update_firmware.txt

src/platform2/init/chromeos-boot-alert

which is used to apply new firmware.


re #1: Can you send feedback report or is that not possible?

Comment 5 by uekawa@google.com, Sep 15 2017

Summary: stumpy: hangs at boot on update_firmware screen, reboot goes to login screen. (was: Boot to "Critical Error")

Comment 6 by uekawa@google.com, Sep 15 2017

Cc: snanda@chromium.org
Components: OS>Firmware
actually, there's multiple feedback reports of stumpy in this situation on M60 and M61.
Erm... over to Sameer who might know more than me on kernel/firmware side of things



73112798089
72999859409
72910216500

Comment 7 by snanda@chromium.org, Sep 15 2017

Owner: tbroch@chromium.org
I believe Todd has already been chasing this.

Comment 8 by tbroch@chromium.org, Sep 15 2017

Mergedinto: 733014
Status: Duplicate (was: Unconfirmed)
►

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