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Issue 761211 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Sep 2017
Cc:
█ jyotsnakaki@google.com
dtseng@chromium.org
lpalmaro@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug
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ChromeBooks: Sheets unable to load file

Project Member Reported by leberly@chromium.org, Sep 1 2017 
Chrome Version: more info needed
OS: ChromeOS, more info needed

What steps will reproduce the problem?
# Enable ChromeVox
# Launch Google sheets
# Attempt to open a Sheet

What is the expected result?
Sheet will open

What happens instead?
Error 'unable to load file' and even if I
click on reload, it reloads but this error comes up again

Please use labels and text to provide additional information.
Originally reported by Jyotsna on July 5, 2017.

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

Comment 1 by leberly@chromium.org, Sep 1 2017

Labels: OS-Chrome
jyotsnakaki@, please provide the following information:

# Version of ChromeOS you use via Settings > About ChromeOS
# If you are using ChromeVox (I assume that you are.)
# If this problem happens on all Sheets or just one specific one.

Thanks,

Laura

Comment 2 by jyotsnakaki@google.com, Sep 1 2017 

Chrome OS version: 61.0.3163.51beta
Occurs on all sheets but only on Chrome OS.

Comment 3 by leberly@chromium.org, Sep 1 2017

Status: WontFix (was: Untriaged)
Hi Jyotsna,

Thanks for this update. I attempted to repro this bug in several builds by launching a Google Sheet that worked on other systems. I could not reproduce it on any of these builds using an external test account. Please let me know if you're able to repro it anywhere else besides your specific laptop or if it can be reproduced on other channels. For now, I will resolve this bug but encourage you to reopen with any additional information. 

Chrome 53.0.2785.152 (Official Build) (64-bit)
Chrome 60.0.3112.112 (Official Build) (64-bit)
Chrome 61.0.3163.70 (Official Build) beta (64-bit)
Chrome 62.0.3198.0 (Official Build) dev (64-bit)

Thanks,

Laura

Comment 4 by kirtia@google.com, Sep 13 2017 

I am able to reproduce this bug by following the steps:
1. Turn on ChromeVox.
2. Load a sheet.
3. Enter = in any cell.

This happens on Chrome 60 with Docs Prod. According to my investigation ChromeVox API seems to have changed. I am investigating how to fix this bug.

Comment 5 by kirtia@google.com, Sep 13 2017 

Will be removing the earcons from Sheets which was causing the bug. Please follow progress at - http://b/65636297
►

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