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Issue 761185 link

Starred by 18 users

Issue metadata

Status: Fixed
Owner:
Closed: Feb 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug
Team-Accessibility



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Cannot disable chrome vox

Reported by jayvee1...@gmail.com, Aug 31 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS aarch64 9592.85.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.112 Safari/537.36
Platform: 9592.85.0 (Official Build) stable-channel kevin

Steps to reproduce the problem:

3. 

What is the expected behavior?
When vox is disabled in settings it should disappear from the os until switched on in settings

What went wrong?
Even when disabled on the keyboard vox still activates on the home screen. And it shouts at me. Embarrassing in a library!  

Did this work before? N/A 

Chrome version: 60.0.3112.112  Channel: stable
OS Version: 9592.85.0
Flash Version:
 
Vox in settings I keep switch off.
Components: UI>Accessibility>ChromeVox
A power wash fixes the problem but it recurs when Play Store is activated. Vox always on in home screen.
Labels: -Pri-2 Pri-1
Status: Untriaged (was: Unconfirmed)
Summary: Cannot disable chrome vox (was: Cannot disable chrome voz)
 Issue 765047  has been merged into this issue.
 Issue 762437  has been merged into this issue.
Cc: centralc...@gmail.com lorenzo....@gmail.com
Owner: dtseng@chromium.org
Status: Assigned (was: Untriaged)
Hello,

Our developer is actively looking into this. At this time, we suspect that the problem lies in the interaction between your ChromeBook and any ARC apps used through the Google Play store. Please try this as a workaround while we work on a more comprehensive fix:

1. Go to Settings 
2. Search for 'Android'
3. Select the Play Store in the search results
4. Select Disable Play Store

The screen reader settings associated with the Play Store should stop speaking at this point. If any screen readers persist, please try hitting ctrl + alt + z one more time to turn off ChromeVox. 

After everything is off, you can enable the Play Store again and see if it works as expected. 

Please send me any further details about your situation, thanks! I will update this issue as I get more information. 

Thanks,

Laura 

Comment 8 by yawano@chromium.org, Sep 29 2017

Hi, thank you for reporting the issue. What do you mean by "home screen"? Does it mean login screen?
Hello Laura,

thx for info.

Please specify me if at point 4. you mean to "remove play store" because i
cannot find a a "disable play store" option there.

If i am going to remove the play store i will have than to redo the update
of my chromebook; would the play store be back again? More over with this
"solution" i will lose some data for sure ...

Waiting your feedback,

Best regards,

L.B.
Il 28 set 2017 11:29 PM, "lebe… via monorail" <monorail+v2.1340155778@
chromium.org> ha scritto:
Status: started (was: Assigned)
No not the home screen. The problem arises with android apps only. Chrome
OS apps seem to be OK.
Netflix for example activates Vox but once a movie is playing Vox is gone.
Thanks
James
Thank you for the reply! If it happens only with Android apps, it should be the case where TalkBack is left enabled. TalkBack is used for Android apps on Chromebook. We are working on this issue. Thanks!
Hi everyone,

Please try using your ChromeBook in the beta channel and let me know if this is improved. We implemented a fix that is in the Beta and Dev channels now so we'd appreciate your input. 

Instructions on changing your channel can be found here: https://support.google.com/chromebook/answer/1086915?hl=en 

Please let me know if you have any questions. 

Thanks,

Laura 
#CBC-RS/TC-watchlist

problem solved by doing a power wash then not reactivating Play store. But then you can't get Android apps,
 Issue 765907  has been merged into this issue.
Hello,

Thanks for reporting that the powerwash helped. However, I'd really like to know if our fix is working for you to allow you to get back to using apps from the Play Store. Please try changing your channel to Dev or Beta and let me know if this issue is still happening for you.

Instructions on changing your channel can be found here: https://support.google.com/chromebook/answer/1086915?hl=en 

Thanks,

Laura 
Hey guys but what kind of solution can be "doing a powerwash" = erasing all
your data from Chromebook + "deactivating the Play store"? We waited more
than 1 year to get the play store up and working in our Chromebooks and now
you pretend to stop our Crhomebook speaking all time like a crazy old
grandmother by stepping back 2 years?
Do you have no better solution?
I could find the solution you describe by myself or just by stepping to a
pc or a mac.
So please work on the issue and deactivate this ... "nice voice" always on!
Waiting your kind feedback!!!
Lorenzo Bozzoli

2017-10-12 6:10 GMT+03:00 lebe… via monorail <
monorail+v2.1340155778@chromium.org>:
 Issue 768232  has been merged into this issue.
i was able to turn it of thanks :0
 Issue 774828  has been merged into this issue.
please look into "google text-to-speech" latest update. i uninstalled to stock version and it seemed to have temporarily halted the unsolicited voice feedback.

note that when android apps were enabled, the play store automatically installed and updated both "google text-to-speech" and "google talkback." neither of these functions have settings that can be controlled on a chromebook.
Hi Laura
I have changed to beta and the problem remains.
Thanks
James
Hello I switched from beta channel to stable cahnnel and I noticed no change.

In both cases chromevox is up and running as soon as you have the play store installed.

Any solution at the horizon?

Lorenzo Bozzzoli
 Issue 780447  has been merged into this issue.
I changed to beta and the problem persists. Back to stable. Is this a problem with Kevin only? Vox activates on all buttons. for example "Unnamed button" "Close button, Double click to activate" I'm not aware of buttons requiring a double click

Comment 27 by b...@gidley.co.uk, Nov 3 2017

I have same issue on Lenovo N22.
Removing play store does fix the issue. Switching to the beta channel (with play store installed) does not fix the issue. 

The issue is constrained to android apps running on the chromebook. As playstore starts it announces 'using google to text to speech engine'. Android settings show no services for accessibilty configured. 

Trying then (on Beta channel) to remove Play Store fixes the problem. Adding the play store again revets and the text to speach (talkback) is re-enabled. 
I have the same issue on the Asus Chromebook Flip.
Switching to Beta still has the problem as soon as I enable the google play store.


Cc: lpalmaro@chromium.org
 Issue 780448  has been merged into this issue.

Comment 30 by b...@gidley.co.uk, Nov 8 2017

The latest beta update I just got appears to have fixed this (version 63.0.3239.26) 
I confirm you with  verion 63.0.3239.26 my Acer Chromebook 14 for work got
no more problems with chrome vox.

Thanks google!

L.B.

2017-11-08 21:13 GMT+02:00 b… via monorail <
monorail+v2.1526019801@chromium.org>:
 Issue 782296  has been merged into this issue.

Comment 33 by bedew...@gmail.com, Nov 18 2017

Google Chrome	63.0.3239.50 (Official Build) beta (32-bit)
Revision	0
Platform	10032.39.0 (Official Build) beta-channel veyron_minnie
Firmware Version	Google_Veyron_Minnie.6588.237.0

Beta fixed it for me.
Beta fixed it for me. Moving to stable soon?
 Issue 777128  has been merged into this issue.
 Issue 778885  has been merged into this issue.
 Issue 779154  has been merged into this issue.
 Issue 767136  has been merged into this issue.
Hello,

A bug is fixed as of Chrome 63 that should have resolved this issue of the screen reader speaking in Android apps even when ChromeVox is off. If that was the root cause of this issue, please update your Chromebook and try again. If you're still having trouble, please reopen this issue with more information. Thanks!

Here is an article on updating: https://support.google.com/chromebook/answer/177889?hl=en 

Thanks,

Laura
Status: fixed (was: Started)
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