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Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: ----
Pri: 2
Type: Bug



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OS level keyboard shortcuts (switch user) do not work unless a Chrome tab is open

Project Member Reported by shussain@chromium.org, Aug 31 2017

Issue description

CHROME VERSION: 61.0.3163.51 beta
CHROMEOS_AUSERVER: <URL: 1>
CHROMEOS_RELEASE_BOARD: caroline-signed-mpkeys
CHROMEOS_RELEASE_DESCRIPTION: 9765.31.0 (Official Build) beta-channel caroline
CHROMEOS_RELEASE_TRACK: beta-channel
CHROMEOS_RELEASE_VERSION: 9765.31.0
ENTERPRISE_ENROLLED: Managed
expi:  3300112 3300131 3311880 3313322 3313331 3313362 3313440 3313908 3313960
hardware_class: CAROLINE C25-A6A-A2V-29A-A2P
lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 050: ID 2232:1082 Silicon Motion
Bus 001 Device 002: ID 8087:0a2a Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M
    |__ Port 3: Dev 2, If 0, Class=Wireless, Driver=btusb, 12M
    |__ Port 3: Dev 2, If 1, Class=Wireless, Driver=btusb, 12M
    |__ Port 7: Dev 50, If 0, Class=Video, Driver=uvcvideo, 480M
    |__ Port 7: Dev 50, If 1, Class=Video, Driver=uvcvideo, 480M

OS level keyboard shortcuts (switch user) do not work unless a Chrome tab is open.

Steps:

- Log in with two users
- With Chrome open, use KB shortcut to move from user to user
- Close Chrome completely under one user
- Try to use KB shortcut from that user to the other (it fails)
 

Comment 1 by osh...@chromium.org, Aug 31 2017

I tested on my samus, which has the same version, and I couldn't reproduce the issue.

Have you using android (ARC++) apps before this happened? Can you logout then relogin and see if that restores the shortcut?
Retested after reboot and the shortcut is restored.

Comment 3 by osh...@chromium.org, Aug 31 2017

Do you remember if you were using any Android (ARC++) apps before experiencing this?
I was -- I test many Android apps, but I'm not sure which specific apps I ran before I got the error.
Someone on the team here had this happen on cave: https://listnr.corp.google.com/product/208/report/71845340108

Not sure if the logs will help.
Components: UI>Shell

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