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Issue 760354 link

Starred by 2 users

Issue metadata

Status: Duplicate
Merged: issue 761536
Owner:
Closed: Sep 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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[CUPS Printing] Unable to print 'PNG' files using 'Add Nearby Printer' option

Project Member Reported by pgangishetty@chromium.org, Aug 29 2017

Issue description

Chrome Version: 61.0.3163.70
OS: 9765.48.0 

What steps will reproduce the problem?
(1) Sign into DUT
(2) Click on 'ADD PRINTER' from chrome://md-settings/cupsPrinters 
(3) Select 'ADD NEARBY PRINTERS' from 'Add a printer manually' dialogue box
(4) Select one option from the listed printers available nearby and click on 'ADD'
(5) Enter all the details on this 'Select a printer manufacturer and model' dialogue box and click on ADD
(6) Now open any PNG (image) file and try to print



What is the expected result?
Should be able to print PNG file

What happens instead?
Unable to print PNG file

Note: Able to print PNG files when the printer is added with 'Add Manually' option

Please use labels and text to provide additional information.
Logs and screenshot attached.  

info from /var/log/messages: 

2017-08-29T22:40:46.671943+00:00 INFO cupsd[8113]: REQUEST localhost - - "POST /printers/zeroconf-3dc3d97879700fdb821c8f33e586b961 HTTP/1.1" 200 291 Create-Job successful-ok
2017-08-29T22:40:47.193772+00:00 INFO cupsd[8113]: REQUEST localhost - - "POST /printers/zeroconf-3dc3d97879700fdb821c8f33e586b961 HTTP/1.1" 200 105586 Send-Document successful-ok
2017-08-29T22:40:47.194624+00:00 NOTICE cupsd[8113]: [Job 5] 3 filters for job:
2017-08-29T22:40:47.194643+00:00 NOTICE cupsd[8113]: [Job 5] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
2017-08-29T22:40:47.194655+00:00 NOTICE cupsd[8113]: [Job 5] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
2017-08-29T22:40:47.194667+00:00 NOTICE cupsd[8113]: [Job 5] hpcups (application/vnd.cups-raster to printer/zeroconf-3dc3d97879700fdb821c8f33e586b961, cost 0)
2017-08-29T22:40:47.195282+00:00 NOTICE cupsd[8113]: [Job 5] Started filter /usr/libexec/cups/filter/pdftopdf (print-color-mode=color sides=one-sided media=na_letter_8.5x11in job-uuid=urn:uuid:ec708576-9fa9-3fea-5982-3c3a0f2a4f0c job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1504046446 time-at-processing=1504046447 document-name-supplied=Screenshot\\ 2017-08-29\\ at\\ 3.33.49\\ PM.png Duplex=None PageSize=Letter) (PID 24)
2017-08-29T22:40:47.195694+00:00 NOTICE cupsd[8113]: [Job 5] Started filter /usr/libexec/cups/filter/gstoraster (print-color-mode=color sides=one-sided media=na_letter_8.5x11in job-uuid=urn:uuid:ec708576-9fa9-3fea-5982-3c3a0f2a4f0c job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1504046446 time-at-processing=1504046447 document-name-supplied=Screenshot\\ 2017-08-29\\ at\\ 3.33.49\\ PM.png Duplex=None PageSize=Letter) (PID 25)
2017-08-29T22:40:47.196169+00:00 NOTICE cupsd[8113]: [Job 5] Started filter /usr/libexec/cups/filter/hpcups (print-color-mode=color sides=one-sided media=na_letter_8.5x11in job-uuid=urn:uuid:ec708576-9fa9-3fea-5982-3c3a0f2a4f0c job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1504046446 time-at-processing=1504046447 document-name-supplied=Screenshot\\ 2017-08-29\\ at\\ 3.33.49\\ PM.png Duplex=None PageSize=Letter) (PID 26)
2017-08-29T22:40:47.196493+00:00 NOTICE cupsd[8113]: [Job 5] Started backend /usr/libexec/cups/backend/ipp (PID 27)
2017-08-29T22:40:47.196705+00:00 INFO cupsd[8113]: REQUEST localhost - - "POST /printers/zeroconf-3dc3d97879700fdb821c8f33e586b961 HTTP/1.1" 200 204 Close-Job successful-ok
2017-08-29T22:40:47.225905+00:00 NOTICE cupsd[8113]: [Job 5] PID 24 (/usr/libexec/cups/filter/pdftopdf) exited with no errors.
2017-08-29T22:41:07.319046+00:00 INFO cupsd[8113]: REQUEST localhost - - "POST /jobs/ HTTP/1.1" 200 208 Cancel-Job successful-ok
2017-08-29T22:41:07.319406+00:00 NOTICE cupsd[8113]: [Job 5] PID 27 (/usr/libexec/cups/backend/ipp) exited with no errors.
2017-08-29T22:41:07.413304+00:00 NOTICE cupsd[8113]: PID 28 (unknown) exited with no errors. 



For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

 
Cc: weifangsun@chromium.org
Labels: -M-61 M-62

Comment 4 by skau@chromium.org, Sep 6 2017

Labels: -M-62 M-63
It looks like the printer was unreachable and the problem could be independent of the file being printed.

We should make a point of monitoring Job Result for an uptick in 'Cancelled due to timeout' go/hkplm

Moving to 63

Comment 5 by skau@chromium.org, Sep 6 2017

Cc: justincarlson@chromium.org
Can we confirm if this is always a problem with PNGs?

Comment 6 by skau@chromium.org, Sep 6 2017

This dashboard will be better go/zgtdo

Comment 7 by skau@chromium.org, Sep 19 2017

Owner: luum@chromium.org
Status: Assigned (was: Untriaged)
luum@, please see if this is actually broken.

Comment 8 by luum@chromium.org, Sep 20 2017

Mergedinto: 761536
Status: Duplicate (was: Assigned)
Verified that pngs print fine on the lexmark printer(manually added)

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