Cloud print not working
Reported by
rgibb...@hrstudents.org,
Aug 29 2017
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Issue descriptionVersion of Google Chrome (Wrench-> About Google Chrome):Version 60.0.3112.113 Version of Chrome OS 60.0.3112.112 Version of MSI (if applicable): Using group policy settings? Yes/No can not find printer much less print from Chromebooks. Have shared via admin user. Have also directly shared with a group. If I login as sharing admin user I see all.
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Aug 29 2017
rgibbons@, Thank you for the report. It used to work on older version of chrome?
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Aug 29 2017
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Aug 29 2017
+ ketakid@ (Chrome OS M61 TPM) pchalla@, could you pls confirm cloud print works on Windows (Beta version 61.0.3163.59)?
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Aug 30 2017
It was working in July.
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Aug 30 2017
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Aug 30 2017
Verified this issue on Chrome beta 61.0.3163.59 beta Observed the user is not able to switch the accounts, it always directing to Primary user account.Please refer the attached screenshot. I tried to see the shared printers with different account in chrome browser then I noticed this behavior. NOTE: It is working good in 62.0.3198.0 dev build.
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Aug 30 2017
I used Windows 10 Pro N OS 64 bit
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Aug 30 2017
Verified this issue on latest beta build 61.0.3163.71 Used: Windows 10 OS In this build, I am able to switch the multiple user accounts and can see the owned and shared printers accordingly.
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Aug 30 2017
Thank you pchalla@ for testing and confirming this issue is not seen on latest Desktop Beta version 61.0.3163.71. ketakid@ (Chrome OS M61 TPM), pls let pchalla@ know which build to use for testing on Chrome OS.
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Aug 30 2017
If i share directly to user and log into Chromebook it works just not as a group.
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Aug 30 2017
Verified this issue on chromebook 61.0.3163.70 beta Not seen any issue, it is working good.
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Aug 30 2017
Questions: Is the printer being shared cloud-ready, or is it shared via chrome://devices, or another cloud print connector? (See [1] for reference.) It may be helpful if you can provide the printer id. (Go to https://www.google.com/cloudprint#printers and select the printer, press the Details button, and click Advanced Details) Are you sharing the printer using the web interface on https://www.google.com/cloudprint#printers ? [1] https://support.google.com/cloudprint/answer/1686197?hl=en
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Aug 31 2017
I am using cloud Print. I have tried assigning it to both the root OU and the 2018 OU. I also have shared via the group 2018. No dice. If i share directly to a user then it works.
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Aug 31 2017
CCing more folks that may be familiar with the websites in the screenshots.
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Aug 31 2017
Awesome. All are part of CloudPrint.
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Aug 31 2017
We're planning to cut M61 Stable RC today for Desktop. Please let us know ASAP if this is M61 Stable blocker for Desktop.
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Aug 31 2017
This may be a server side issue and independent of the Chrome browser itself.
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Sep 1 2017
The CPanel pages shown on comment 14 is a device setting page. It is to share the CloudPrint printers with the Chromebooks under that OU. To share CloudPrint printers with a group of users, you need to go to https://www.google.com/cloudprint to do it.
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Sep 1 2017
I have shared with the 2018@hrstudents.org Group. As shown in 2017-08-30 21_41_18-hrss8 - Remote Desktop Connection.png no users in this group receive it. But if I add them individually they do get it. They are also shared via ADMIN console as shown in 2017-08-30 21_38_04-Admin console.png at the Root of the organization. Neither is working.
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Sep 4 2017
Assigning to Brian for proper triage.
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Sep 5 2017
Looking into this, will report back with info.
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Sep 5 2017
Can you confirm you have read and verified the instructions given here: Note there are a few caveats laid out with setting this up, so please make sure all requirements are met. Please see Other->Cloud Print section of https://support.google.com/chrome/a/answer/1375678?hl=en#other Additionally, a few questions. Which OU does the *device* belong to? Note that this is a device level setting, so it shouldn't matter what OU the *user* is in, but the device OU must be correct.
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Sep 5 2017
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Sep 8 2017
Sorry for the delay. The printers are shared at the root OU. All Chromebooks are also in the root OU. But hey do not show up. I verified the information in the Other -> Cloud print section. The reason i added the User part is I tried to share printers as a group as noted in 2017-08-30 21_41_18-hrss8 - Remote Desktop Connection.png But they do not deploy there as a group either. Once I share to each individual I have no issues. Thanks, Rob
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Sep 11 2017
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Dec 11
Old bug in cloud print but FYI |
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Comment 1 by rgibb...@hrstudents.org
, Aug 29 2017