AOpen Chromebox crashing when playing mp4 files for more than 20 hours |
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Issue descriptionChromeOS version: 59.0.3071.91 (also reproducible on v. 60 and v. 61) ChromeOS device model: AOpen Chromebox Commercial (Ninja) Case#: 13276622 Description: Chromebox crashes and reboots itself when playing MP4 video in loop, the devices crashes 20-23 hours of playing the videos. Steps to reproduce: 1) Play videos MP4 in loop that are in a HTML5 page 2) Leave the device playing videos 3) Wait 20-23 hours Expected Behavior: The device should continue playing the videos Current Behavior / Reproduction: Device crashes and reboots itself. - Timeframe when issue started: It was first noticed ~5th -10th May 2017 - Does it affect all devices? All devices Drive link to logs and latest crash details: https://drive.google.com/open?id=0By9xEkAUmm_cTE1YSHJxbnphb3M There are a few crash ids that seems to be related to the issue: https://crash.corp.google.com/browse?stbtiq=c0be68d1ee099783 (Chrome OS v. 60) https://crash.corp.google.com/browse?stbtiq=cae44bad78b0b7af (Chrome OS v. 61) We have been able to reproduce partially on our test Ninja device with customer provided videos and test html: - Screenshots: https://drive.google.com/open?id=0By9xEkAUmm_cYUtUZ1pmMDhvRDA https://drive.google.com/open?id=0By9xEkAUmm_cOTM1bGEtazRlV3M - Debug logs: https://drive.google.com/open?id=0By9xEkAUmm_cUlpYLUZJLVdRQVk - Crash link: https://crash.corp.google.com/browse?stbtiq=bb3f48b444e0278c
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Aug 31 2017
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Dec 1 2017
We are rebooting chrome box every day as we are not sure whether this bug has been fixed or not. Could you let us know status of this bug.
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Aug 1
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Dec 14
Hello! This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time - If you are currently working on this bug, please provide an update. - If you are currently affected by this bug, please update with your current symptoms and relevant logs. If there has been no updates provided by EOD Wednesday, 12/19/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary. Thank you!
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Dec 20
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information. |
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Comment 1 by vkasatkin@google.com
, Aug 29 2017