Issue metadata
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Cursor Missing in Desktop Capture Stream
Reported by
vi...@useloom.com,
Aug 24 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36 Steps to reproduce the problem: 1. Create a desktopCapture video stream 2. Record via the MediaRecorder 3. Notice video without cursor What is the expected behavior? The cursor should appear in the output video What went wrong? The cursor is missing. This is an example video from one of our users: https://www.useloom.com/share/9c79c859435f4e5e9a353483740dc6df Did this work before? Yes 59 Does this work in other browsers? Yes Chrome version: 60.0.3112.101 Channel: stable OS Version: Windows 10 Flash Version: It seems to work for most of our users. This is the first instance of one of our users complaining about this in a long time. His setup: I’m running Version 60.0.3112.101 (Official Build) (64-bit) It’s a custom build desktop Monitors Benq Tower: Asus Operating system: Windows 10
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Aug 25 2017
@vinay-- Thanks for the report.. Could you please provide us the sample url/testcase that can demonstrate the issue and also help us with the expected result screencast for better understanding. Thanks!
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Aug 25 2017
#2: The URL was included in the description: https://www.useloom.com/share/9c79c859435f4e5e9a353483740dc6df I believe this may have to do with a multiple-display setup though. As an update from our user:
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Aug 25 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Sep 1 2017
Brave, ptal
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Sep 7 2017
Sounds like the issue has been solved by the customer already, right? Generally, the frame sent to mediaRecorder is same as the frame sent to local preview and remote user in shared desktop capture stream. So when the problem happens, there should be no cursor at remote side too?
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Sep 27 2017
vinay@ can you confirm whether the problem still persists?
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Sep 28 2017
@anatolid we have not been getting any other complaints regarding this. Might be ok to close at this point and I can re-open if we start seeing it again.
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Sep 28 2017
Thanks for the update. |
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Comment 1 by guidou@chromium.org
, Aug 24 2017