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Starred by 4 users

Issue metadata

Status: Duplicate
Merged: issue 757336
Owner:
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug-Regression



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Chrome Dev (64 bit) 62.0.3192.0 Does Not Launch on Windows 10

Reported by johnt...@gmail.com, Aug 23 2017

Issue description

Chrome Version       : 62.0.3192.0
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5:
  Firefox 4.x:
     IE 7/8/9:

What steps will reproduce the problem?
1. Try to launch Chrome Dev

What is the expected result?

Chrome Dev launches

What happens instead of that?

Chrome Dev does not launch. No indication of any errors, no logs produced.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36



 
Cc: ligim...@chromium.org
Components: Internals>Installer
Labels: Needs-Triage-M62
Unable to reproduce this issue, was able to successfully launch in Win 10.

62.0.3192.0 (Official Build) dev (64-bit) (cohort: Dev)

Can you try renaming user data directory and launch again, may be its corrupted.

Comment 2 by johnt...@gmail.com, Aug 23 2017

I removed this folder :

C:\Users\<username>\AppData\Local\Google\Chrome Dev

and when trying to launch Chrome Dev, which does not launch, some crash log files are dropped into that folder. Attached.


Crashpad.zip
2.0 KB Download

Comment 3 by grt@chromium.org, Aug 23 2017

Labels: Needs-Feedback
Thanks for that. The "reports" directory is empty, so no crashes were recorded.

Could you check Task Manager to see if there are any lingering chrome.exe processes?

Also, would you try this from a command prompt:

"%ProgramFiles(x86)%\Google\Chrome Dev\Application\chrome.exe" --enable-logging

and copy/paste any output it generates? Thanks.

Comment 4 by johnt...@gmail.com, Aug 23 2017

There are no chrome.exe processes running - I've rebooted my system just in case.

Trying to launch with that command results in the same. Nothing happens, and no output is generated.

I had uninstalled the Dev version and tried the Beta, and that works fine. Dev is still a no go.

Thanks.
Project Member

Comment 5 by sheriffbot@chromium.org, Aug 23 2017

Cc: grt@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: pbomm...@chromium.org
Labels: -Type-Bug -Pri-3 ReleaseBlock-Stable Pri-1 Type-Bug-Regression
For tracking purpose adding an RBS.

Comment 7 by pchalla@google.com, Aug 23 2017

I am unable to launch chrome dev on windows 10 OS 64 bit.

Tried to install from following link: https://www.google.com/chrome/browser/desktop/index.html?extra=devchannel&platform=win64

Comment 8 by grt@chromium.org, Aug 24 2017

Components: Internals>PlatformIntegration
Great. Looks like we have a repro in-house. I'm looking for someone who can pass by to see this in action. Thanks.

Regarding labels, I don't think this is related to side-by-side dev, but I can't be certain without seeing it in action. If it is, then this doesn't need to block stable releases, as the issue won't be present there.

Could those of you impacted try installing canary (https://www.google.com/chrome/browser/canary.html?platform=win64) to see if that exhibits the same behavior?
I will stop by at  pchalla@ desktop later this afternoon and will take a look what's going on.

Comment 10 by grt@chromium.org, Aug 24 2017

Cc: -grt@chromium.org
Components: -Internals>Installer
Labels: -Needs-Triage-M62 M-62
Owner: grt@chromium.org
Status: Started (was: Unconfirmed)
After doing a manual bisect over Chrome Remote Desktop, this looks like a regression introduced in 62.0.3190.0. I'm fairly sure it's not a problem with side-by-side installs, but rather with Chrome as a whole. chrome.dll is failing to load, which leads me to believe that we've introduced a new import that isn't everpresent. I'll investigate more tomorrow.

Comment 11 by grt@chromium.org, Aug 25 2017

Cc: thakis@chromium.org brucedaw...@chromium.org
Huh. 3189 -> 3190 is a clang -> msvc switch. Coincidence? I'm looking at chrome.dll's imports in those two builds now.

Comment 12 by grt@chromium.org, Aug 25 2017

Cc: gov...@chromium.org
Mergedinto: 757336
Status: Duplicate (was: Started)
Yes, coincidence. Some media foundation imports lost their delayload setting. This is already fixed on trunk in r496117 (62.0.3193.N). We just got unlucky that dev was cut while the regression was in. The next dev build will fix it.

Users who happen to not have the media foundation DLLs on their system will be unable to launch dev channel until the next dev push. I'm not sure how big this population is.
Cc: dalecur...@chromium.org
+dalecurtis@,do you have any idea how likely it is that machines are missing the media foundation DLLs? Pls see comment #12 for more details.


Pretty likely since Microsoft released an entire OS (Windows N) for Europe without them :) 

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