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Issue 758195 link

Starred by 4 users
Status: WontFix
Owner: ----
Closed: Aug 2017
Cc:
ajha@chromium.org
█ manoranj...@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Ooyala Video Players fails to show video or audio and playback

Reported by johndol...@gmail.com, Aug 23 2017 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Example URL:
https://player.arsenal.com/video/u-18s-arsenal-1-0-aston-villa-highlights

Steps to reproduce the problem:
1. Register for free
2. Play video

What is the expected behavior?
Video plays back with video and audio

What went wrong?
Video screen appears black and no video or audio.

Did this work before? Yes This version but on an older version of OSX

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 60.0.3112.101  Channel: stable
OS Version: OS X 10.13.0
Flash Version: Shockwave Flash 26.0 r0

Contents of chrome://gpu: 
Works in Safari, not working in Firefox.

Comment 1 by krajshree@chromium.org, Aug 24 2017

Cc: manoranj...@chromium.org
Labels: Needs-Triage-M60 TE-NeedsTriageFromMTV
Unable to reproduce the issue in MacBook Pro (Retina, 15-inch, Mid 2014), 10.12.6 using chrome reported version #60.0.3112.101 and latest canary #62.0.3194.0.

Following are the steps followed to reproduce the issue.
------------
1. Navigated to URL: https://player.arsenal.com/video/u-18s-arsenal-1-0-aston-villa-highlights.
2. Registered into the site.
3. Played video.
4. Observed that video played back with video and audio as expected.

Attaching screen cast for reference.

The mac with OS version 10.13.0 is not available with TE-India team to test the issue. Hence, adding label TE-NeedsTriageFromMTV for further investigation on this issue.

Thanks...!!
758195.mp4
3.8 MB View Download

Comment 2 by johndol...@gmail.com, Aug 24 2017 

I can confirm it works on older versions of OSX. This issue is only relevant to the imminent release of 10.13 High Sierra.

Comment 3 by manoranj...@chromium.org, Aug 24 2017

Cc: -manoranj...@chromium.org
Labels: -TE-NeedsTriageFromMTV -Needs-Triage-M60 Hotlist-HighSierra
Owner: manoranj...@chromium.org

Comment 4 by phistuck@chromium.org, Aug 28 2017

Labels: Hotlist-Interop

Comment 5 by ajha@chromium.org, Aug 29 2017

Cc: manoranj...@chromium.org ajha@chromium.org
Labels: -Type-Bug-Regression M-62 Needs-Triage-M60 Type-Bug
Owner: ----
Status: Untriaged (was: Unconfirmed)
Able to reproduce the issue on the latest canary(62.0.3199.0) and on the older chrome version: 50.0.2624.0 on Mac OS 10.13 High Sierra. Video doesn't play and no audio is heard. Similar behavior is seen on Firefox as well. Safari works fine.


Marking this Untriaged and as Non-regression High Sierra specific issue.

Comment 6 by johndol...@gmail.com, Aug 29 2017 

Hi there, I chased Ooyala for a resolution too.

It looks like the latest version of their player
 
http://player.ooyala.com/static/v4/stable/4.16.10/core.min.js
http://player.ooyala.com/static/v4/stable/4.16.10/video-plugin/bit_wrapper.min.js

Resolves the issue. I have tested this and can confirm that video and audio is now playing back.

Regards,
JD

Comment 7 by manoranj...@chromium.org, Aug 29 2017

Status: WontFix (was: Untriaged)
johndollin@, thank you for the confirmation.

Comment 8 by manoranj...@chromium.org, Aug 29 2017 

Also, thank you Amit for reproducing this issue.
►

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