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Issue 758053 link

Starred by 2 users

Issue metadata

Status: Duplicate
Owner: ----
Closed: Dec 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Unexpected unenrollment of May Flowers

Project Member Reported by roy...@google.com, Aug 23 2017

Issue description

Short version:
- Chromebox had a flashing white light power button
- Pressing once shows the login screen on MIMO (indicating the unenrollment)
- Device was manually enrolled and then functioned fine 

We should look at the device's old logs to look for unenrollment potential issues (disk full, etc)
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Based on the investigation in b/64203855 we are worried that the existence the following line may indicate an ARC++ event happening on the device

2017-08-21T18:51:34.068686+00:00 ERR kernel: [    1.407992] EXT4-fs (dm-0): couldn't mount as ext3 due to feature 
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1) We need to find out if this device was supposed to get ARC++
2) And even if it was supposed to get, we may want to think about blocking ARC++ on CFM devices until we have full blown testing completed.
 

Comment 1 by choonc@google.com, Aug 23 2017

Cc: frankhu@chromium.org

Comment 2 by choonc@google.com, Aug 23 2017

Labels: Proj-Bluestreak

Comment 3 by roy...@google.com, Aug 23 2017

Looking at the context of those logs, I'm not super confident that EXT4-fs line is relevant. 
- Most operating systems go through automatic FS type detection
- And its possible that in this case ext2 was mounted by ext4 subsystem 
- There is no evidence that it would have caused an issue just because of the presence of this line
- We need to check when the ext4 subsystem was introduced. It could predate M61.

2017-08-21T18:51:34.068686+00:00 ERR kernel: [    1.407992] EXT4-fs (dm-0): couldn't mount as ext3 due to feature incompatibilities
2017-08-21T18:51:34.068687+00:00 INFO kernel: [    1.408193] EXT4-fs (dm-0): mounting ext2 file system using the ext4 subsystem
2017-08-21T18:51:34.068689+00:00 INFO kernel: [    1.409495] EXT4-fs (dm-0): mounted filesystem without journal. Opts: (null) 
Labels: Merge-Approved-61
Approving merge to M61 Chrome OS.

Comment 5 by choonc@google.com, Aug 24 2017

Cc: gwendal@chromium.org

Comment 6 by choonc@google.com, Aug 24 2017

Hi Gwendal, can you check if the error message is of concern or not? We are seeing data lost causing unenrollment of CFM.


Comment 7 by gwendal@google.com, Aug 24 2017

#3, this is expected: dm-0 (root partition) is using ext2, but we use ext4 as the driver in the kernel. It tries ext3 first and rollback to ext2.

Comment 8 by choonc@google.com, Aug 25 2017

Cc: binzhao@chromium.org
Hi Bin,

We are trying to chase down enterprise enrollment issue, can you tell us who is the best engineer to discuss this?
Project Member

Comment 9 by sheriffbot@chromium.org, Aug 28 2017

Cc: keta...@chromium.org
This issue has been approved for a merge. Please merge the fix to any appropriate branches as soon as possible!

If all merges have been completed, please remove any remaining Merge-Approved labels from this issue.

Thanks for your time! To disable nags, add the Disable-Nags label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 10 by dchan@chromium.org, Aug 28 2017

Cc: harpreet.sk@chromium.org
Cc: -harpreet.sk@chromium.org harpreet@chromium.org

Comment 12 by ketakid@google.com, Aug 28 2017

Labels: -Merge-Approved-61
Labels: -ReleaseBlock-Beta -ReleaseBlock-Stable
i'm removing the launch blocker - imo, we have rooms that exhibit unexpected unenrollment issues already and we have no specific data that this is a specific regression 

other issues about losing stateful information seems to have been cleared up in other bugs (ie changing domains so changing file names of where data is stored)

Comment 14 by felixe@google.com, Oct 10 2017

Labels: hotrod-platform-triaged
Mergedinto: 693439
Status: Duplicate (was: Untriaged)

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