Hardware ID: E25-C3A-S26-X5F-B8Q-A9L 
OS: (e.g. Win7, OSX 10.9.5, etc...)

What steps will reproduce the problem?
(1) Restrict updates to Chrome version 60
(2) Try to update the device

What is the expected result?

Device updates to a version within 60.

What happens instead?

Says "Device is up to date".

From Logs:

- Received omaha response to update to version 9765.31.0

- Candidate Url0 = http://dl.google.com/chromeos/reef/9765.31.0/beta-channel/chromeos_9592.71.0-9765.31.0_reef_beta-channel_delta_mp-v2.bin-b06a2e511d0f9a1c41a4a859010fe1d8.signed

- Candidate Url1 = https://dl.google.com/chromeos/reef/9765.31.0/beta-channel/chromeos_9592.71.0-9765.31.0_reef_beta-channel_delta_mp-v2.bin-b06a2e511d0f9a1c41a4a859010fe1d8.signed

- Update failed.

- Updating payload state for error code: 49 (ErrorCode::kNonCriticalUpdateInOOBE)
 

Hardware ID: REEF E25-C3A-S26-X5F-B8Q-A9L 

What steps will reproduce the problem?
1. Downgrade reef to 59 stable or to 60, but not latest one(e.g. 59.0.3071.91 9460.60.0) 
2. Restrict updates to Chrome version 60
3. Navigate to chrome://chrome

What is the expected result?
Device updates to a version within 60.

What happens instead?
Says "Device is up to date".

From Logs:

<request protocol="3.0" version="ChromeOSUpdateEngine-0.1.0.0" updaterversion="ChromeOSUpdateEngine-0.1.0.0" installsource="ondemandupdate" ismachine="1">
    <os version="Indy" platform="Chrome OS" sp="9460.60.0_x86_64"></os>
    <app appid="{8396029B-FCEF-9EEC-C684-3BCB8E3E9429}" cohort="1:5/i:" cohortname="reef_stable_canaryrelease_9592.82.0" version="9460.60.0" track="stable-channel" lang="en-US" board="reef-signed-mp-v2keys" hardware_class="REEF E25-C3A-T2Y-U2F-B64-A2V" delta_okay="true" fw_version="" ec_version="" installdate="3885" >
        <updatecheck targetversionprefix="9592."></updatecheck>
    </app>
</request>

[0822/154811:INFO:omaha_request_action.cc(914)] Omaha request response: <?xml version="1.0" encoding="UTF-8"?><response protocol="3.0" server="prod"><daystart elapsed_days="3886" elapsed_seconds="56891"/><app appid="{8396029B-FCEF-9EEC-C684-3BCB8E3E9429}" cohort="1:5:" cohortname="reef_stable" status="ok"><updatecheck status="noupdate"/></app></response>

When disabling restriction, device updates to 59.0.3071.134 and then to 60.0.3112.101 without issues.

Have customers affected and reproduced in SVL-TC3.

josafat -- can you please help to triage?
 

Deleted: reef-bad.tgz 65.1 KB

reef-bad.tgz 65.1 KB Download

Deleted: reef-good.tgz 110 KB

reef-good.tgz 110 KB Download