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Issue 755122 link

Starred by 3 users

Issue metadata

Status: Duplicate
Merged: issue 754213
Owner:
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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CPU usage 60.x

Reported by deniko...@gmail.com, Aug 14 2017

Issue description

Version of Google Chrome (Wrench-> About Google Chrome): 60.0.3112.90
Version of MSI (if applicable):
Using group policy settings? No

[Please enter what issue you are encountering here.  Please do not post any
private URLs or data.  If you are having problems with policy settings,
please post the contents of "about:policy" with any private data removed.]

Hello,

Ever since the update of Chrome to version 60.x, we are experiencing issues with terminal server. Quite a few users are using the terminal server and mainly use the browser Chrome.
The issue since the update: chrome.exe's CPU usage sometimes spikes to 100% for one specific user and stay there until we either reboot the server (if we can't access it anymore using remote desktop or using console), or killing the process with a remote process killing tool.

In case you are getting more reports, you may want to look into this. I will clear the user's profile as well.

Kind regards,
Nikolai
 
Cc: blumberg@chromium.org pastarmovj@chromium.org
Labels: Needs-Triage-M60 Performance-Memory OS-Windows
What does Chrome's Task Manager show in the Chrome using 100% CPU?
Cc: ligim...@chromium.org
Labels: Needs-Feedback
Unfortunately cannot reproduce in TE test setup where we use VMs, Win TS server /Win 7 client.
Chrome version : 60.0.3112.101 .

Are you using any corporate extensions? If yes, please disable them and give a try. Also please record chrome://tracing for further debugging.

Comment 5 by dskaram@google.com, Aug 17 2017

Owner: blumberg@chromium.org
Status: Assigned (was: Unconfirmed)
Assigning to Matt.
Hi,

We are experiencing the same with multiple clients of ours (we are an IT firm).
Now I dont know if this might be related to this issue: https://bugs.chromium.org/p/chromium/issues/detail?id=754213&can=2&start=0&num=100&q=&colspec=ID%20Pri%20M%20Stars%20ReleaseBlock%20Component%20Status%20Owner%20Summary%20OS%20Modified&groupby=&sort=

We do see there was an update which puts everyone on version 113. However i'm not quite sure if this actually resolves the issue, as we still receive calls from clients that their Citrix / RDS session is frozen, caused by 100cpu usage from Chrome. If i do kill the process, and check the chrome version, its on 113, however i can't tell if after the kill of the proces an update occured to version 113 from an earlier one (see the other ticket). 

I'll keep you informed as i keep on investigating and hope for clients to call me when the face an issue
Mergedinto: 754213
Owner: hongchan@chromium.org
Status: Duplicate (was: Assigned)

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