Chrome disappears without any warning or error
Reported by
rufat.ag...@gmail.com,
Aug 13 2017
|
||||||||||||||||||||||||||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0 Steps to reproduce the problem: 1. Open Chrome 2. Try to access any website 3. Profit! I mean crash. What is the expected behavior? Not crash What went wrong? I was trying to access my photos on Google Photos, but suddenly Chrome just disappeared. I try to open Chrome again and access a website, it disappears again. This happens within less than a minute from when I open Chrome. I have attached the crash logs FYI. Crashed report ID: Yes, I have attached multiple crash reports below How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? N/A Chrome version: 60.0.3112.90 (Official Build) (64-bit) (cohort: Stable) Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 25.0 r0
,
Aug 16 2017
f427c7d0bbef2b90 3bb8b2008f83aa36 41b60e15b2072f5c 87b66d5a120602f0 It happened repeatedly yesterday as well. Chrome is practically unusable now. Crashes as soon as I open it. Takes a few tries and then it stops crashing for a while, but it is unpredictable. I have more logs if you need.
,
Aug 16 2017
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Aug 18 2017
@rufat.agayev -- Thanks for providing the Crash ID's, we observed that it is due to the large file size crash has occurred. Could you please let us know the file size used when crashes are observed and kindly provide the GPU of your machine. You can also try by updating your chrome to the latest stable #60.3112.101 and by removing the extensions and creating a new profile to verify if the issue still persists. Thanks in advance.
,
Aug 19 2017
Thank you for coming back. I reinstalled a fresh copy of Chrome, but the issue still persists, even after resetting the profile and uninstalling all extensions. I had observed this same issue before but it was reported fixed after an update (see issue 666851 in chromium). I don't quite understand what you mean by file size, but if it is related to uploading to Google Photos - I have been uploading video files with sizes of 300-500 MB, there was one file with the size of 970MB. My GPU is NVIDIA Geforce 840M with 2GB memory. As I said before, Chrome is basically unusable now. It just disappears as soon as I launch it and try to access any website.
,
Aug 19 2017
Thank you for providing more feedback. Adding requester "pnangunoori@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Aug 31 2017
@ rufat.agayev-- Could you please try with the latest stable M60 #60.0.3112.113 and confirm us if you can still reproduce the issue and provide us the latest crash id. Thanks!
,
Oct 10 2017
Closing the issue as WontFix due to lack of response from the reporter for more than 1 month. Please feel free to raise a new issue if the issue is reproducible with latest chrome builds. Thanks...!! |
||||||||||||||||||||||||||||||||||
►
Sign in to add a comment |
||||||||||||||||||||||||||||||||||
Comment 1 by nyerramilli@chromium.org
, Aug 14 2017