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Youtube videos wont play
Reported by
andresmo...@gmail.com,
Aug 9 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3178.0 Safari/537.36 Example URL: https://www.youtube.com/watch?v=cJCqtUTjS_w Steps to reproduce the problem: 1. Go to youtube.com 2. Try to play a video What is the expected behavior? To see the video What went wrong? It does not play the video, it stays loading "forever" on a normal or incognito window, with and withoout any extension with any of the Chrome versions (right now the freshly installed dev version as the normal version crashed the same way). There are 2 options: 1. It plays the first 5 - 10 seconds of the video, then it stops and start loading looping icon. 2. It shows black screen on the video frame, and it never starts at all. Recently I notice that if i wait long enough (around 3 - 6 minutes) it might play the video. It is not a broadband problem as IE plays a 4k video perfectly with no problem. I disabled the hardware acceleration too. I have been asked by your Twitter staff to place this support ticket, you can find the whole conversation over here: https://twitter.com/amoldres/status/894921947011743744 Did this work before? Yes Last Chorme version (not dev) Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 62.0.3178.0 Channel: dev OS Version: 10.0 Flash Version: Contents of chrome://gpu: Note: To properly save this page, select the "Webpage, Complete" option in the Save File dialog. Graphics Feature Status Canvas: Software only, hardware acceleration unavailable CheckerImaging: Disabled Flash: Software only, hardware acceleration unavailable Flash Stage3D: Software only, hardware acceleration unavailable Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable Compositing: Software only, hardware acceleration unavailable Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only, hardware acceleration unavailable Video Decode: Software only, hardware acceleration unavailable Video Encode: Software only, hardware acceleration unavailable WebGL: Hardware accelerated but at reduced performance WebGL2: Unavailable Driver Bug Workarounds clear_uniforms_before_first_program_use decode_encode_srgb_for_generatemipmap disable_accelerated_vpx_decode disable_discard_framebuffer disable_framebuffer_cmaa disable_larger_than_screen_overlays exit_on_context_lost msaa_is_slow scalarize_vec_and_mat_constructor_args Problems Detected GPU rasterization should only be enabled on NVIDIA and Intel DX11+, and AMD RX-R2 GPUs for now.: 643850 Disabled Features: gpu_rasterization Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Decode and Encode before generateMipmap for srgb format textures on Windows: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap Accelerated VPx decoding is hanging on some videos.: 654111 Applied Workarounds: disable_accelerated_vpx_decode Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059 Applied Workarounds: disable_larger_than_screen_overlays Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 9/8/2017 11:52:25 Chrome version Chrome/62.0.3178.0 Operating system Windows NT 10.0.15063 Software rendering list version 13.10 Driver bug list version 10.24 ANGLE commit id 13c0dd4631b1 2D graphics backend Skia/62 155e94297a466a4e4c4c3e353359de18ab9720ab- Command Line "C:\Program Files (x86)\Google\Chrome Dev\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver Information Initialization time 0 In-process GPU true Passthrough Command Decoder false Supports overlays false Sandboxed false GPU0 VENDOR = 0x8086, DEVICE= 0x0412 Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 21.5" Driver vendor Google Inc. Driver version 3.3.0.2 Driver date 2017/04/07 Pixel shader version 3.0 Vertex shader version 3.0 Max. MSAA samples 4 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER Google SwiftShader GL_VERSION OpenGL ES 2.0 SwiftShader GL_EXTENSIONS Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Window system binding vendor Window system binding version Window system binding extensions Direct rendering Yes Reset notification strategy 0x0000 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics ... loading ... Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
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Aug 9 2017
Hey im doing my tests now, but i think i some how fix this thing, not sure how the fffffff it worked but...
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Aug 9 2017
This is the result after "the fix" Note: To properly save this page, select the "Webpage, Complete" option in the Save File dialog. Graphics Feature Status Canvas: Software only, hardware acceleration unavailable CheckerImaging: Disabled Flash: Software only, hardware acceleration unavailable Flash Stage3D: Software only, hardware acceleration unavailable Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable Compositing: Software only, hardware acceleration unavailable Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only, hardware acceleration unavailable Video Decode: Software only, hardware acceleration unavailable Video Encode: Software only, hardware acceleration unavailable WebGL: Hardware accelerated but at reduced performance WebGL2: Unavailable Driver Bug Workarounds clear_uniforms_before_first_program_use decode_encode_srgb_for_generatemipmap disable_accelerated_vpx_decode disable_discard_framebuffer disable_framebuffer_cmaa disable_larger_than_screen_overlays exit_on_context_lost msaa_is_slow scalarize_vec_and_mat_constructor_args Problems Detected GPU rasterization should only be enabled on NVIDIA and Intel DX11+, and AMD RX-R2 GPUs for now.: 643850 Disabled Features: gpu_rasterization Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Decode and Encode before generateMipmap for srgb format textures on Windows: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap Accelerated VPx decoding is hanging on some videos.: 654111 Applied Workarounds: disable_accelerated_vpx_decode Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059 Applied Workarounds: disable_larger_than_screen_overlays Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 9/8/2017 15:11:21 Chrome version Chrome/62.0.3178.0 Operating system Windows NT 10.0.15063 Software rendering list version 13.10 Driver bug list version 10.24 ANGLE commit id 13c0dd4631b1 2D graphics backend Skia/62 155e94297a466a4e4c4c3e353359de18ab9720ab- Command Line "C:\Program Files (x86)\Google\Chrome Dev\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver Information Initialization time 0 In-process GPU true Passthrough Command Decoder false Supports overlays false Sandboxed false GPU0 VENDOR = 0x8086, DEVICE= 0x0412 Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 21.5" Driver vendor Google Inc. Driver version 3.3.0.2 Driver date 2017/04/07 Pixel shader version 3.0 Vertex shader version 3.0 Max. MSAA samples 4 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER Google SwiftShader GL_VERSION OpenGL ES 2.0 SwiftShader GL_EXTENSIONS Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Window system binding vendor Window system binding version Window system binding extensions Direct rendering Yes Reset notification strategy 0x0000 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only R_16 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics ... loading ...
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Aug 9 2017
Can you try finding updated drivers for your video card? It looks like we've had to disable all GPU acceleration... though this should still work to an extent. +SwiftShader folk in case there's some regression in software video playback.
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Aug 10 2017
Well, as stated, it is working now, i fixed it by doing what is mentioned on my second comment. Either way, suggesting is a driver thing does not make to much sense, as i said IE play videos normally, so how could it be the graphics.
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Aug 10 2017
Well.. it stated happening again after 24 hours. I installed the latest version for my OS of the drivers, but the problem is still there.
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Aug 17 2017
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Comment 1 by andresmo...@gmail.com
, Aug 9 2017