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Issue 752951 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: 2017-08-22
OS: Windows
Pri: 2
Type: Bug



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Failed to load resource

Reported by jdgallegos@gmail.com, Aug 7 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

Example URL:
https://quickr1.emcor.net

Steps to reproduce the problem:
1. after accessing the web page above there are links inside that do not display the page contents and developer shows "Failed to load resource"
2. 
3. 

What is the expected behavior?
Page contents should display with multiple files, links and folders.

What went wrong?
After the update to chrome 60 the pages quit displaying the contents after logging into the site. 

Does it occur on multiple sites: Yes

Is it a problem with a plugin? N/A 

Did this work before? Yes 59

Does this work in other browsers? Yes

Chrome version:  60.0.3112.90  Channel: n/a
OS Version: 10.0
Flash Version: 26
 
Labels: Needs-Triage-M60

Comment 2 by kochi@chromium.org, Aug 8 2017

Labels: Needs-Feedback
NextAction: 2017-08-22
I cannot access the site https://quickr1.emcor.net , it times out
(ERR_CONNECTION_TIMED_OUT).  If this is an intra-net site that Chromium
developers cannot access, we can never investigate further...

Is the same issue happening on other public sites?
Could this be related to  issue 752150 ?
Possibly, I will follow the thread and see if we can get this resolved.  Thanks for the link!
Project Member

Comment 5 by sheriffbot@chromium.org, Aug 8 2017

Cc: kochi@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kochi@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: brajkumar@chromium.org
Labels: Needs-Feedback
Reporter@ As per your comment #4 please update your comment if this issue got resolved or not.

Thanks!

Comment 7 by kochi@chromium.org, Aug 9 2017

Just FYI the  issue 752150  was merged into  issue 736430  which was closed
as WontFix.
Great a WontFix, thanks for that!
Project Member

Comment 9 by sheriffbot@chromium.org, Aug 9 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 10 by kochi@chromium.org, Aug 10 2017

jdgallegos@, so you are comfortable with WontFix'ing this issue?
I'm not comfortable with it, but do I have a choice if it's not going to be fixed?

Comment 12 by e...@chromium.org, Aug 11 2017

Owner: tkent@chromium.org
Status: Assigned (was: Unconfirmed)
Over to tkent for further triage and to determine whether this should be merged into 736430.

Comment 13 by kochi@chromium.org, Aug 14 2017

Cc: -kochi@chromium.org tkent@chromium.org
Labels: Needs-Feedback
Owner: kochi@chromium.org
jdgallegos@, we (Chromium developers) cannot be sure if this issue is same
as  issue 736430 , as we cannot access the site.

As you seem to have made some comments on  issue 752150 , while an IBM person
replied that it looks a different issue.  So probably we cannot merge this into
 issue 736430 .

If you can clearly identify and describe what is the issue of Google Chrome
or Chromium, please provide information so we can work on fixing it.
However if you cannot do yourself, you might better ask your IT
or system vendor (IBM in this case?) to investigate what is going on in newer
Chrome version to clarify the culprit, otherwise Chromium developers cannot
dig this further.

Unless such detailed reproduction or issue description is available, we
don't have a choice but closing as wontfix :-)
I did provide the error code, is this not enough information?  When trying to open an embedded page the view does not load.  I see the attached error when looking in the Developer tools console, let me know what other info you would need.


Chrome Error.JPG
66.3 KB View Download

Comment 15 by kochi@chromium.org, Aug 15 2017

Error code 404 means that the server cannot find the requested resource,
which means the resource doesn't exist or the client (not meaning
Google Chrome itself, but the loaded page's code) made some incorrect
request to the server.
So from the screenshot, we cannot tell anything is wrong with Chrome.

From the fact that other browsers (what did you test? Firefox, Edge, Safari??)
and it used to work, some change made in M60 Chrome could be the culprit,
but as we cannot investigate further as emcor.net seems not to be publicly
available. There's possibility that the change in M60 is legitimate
and the site itself stepped on some marginal bug that resulted in requesting a
wrong resource or something.

So what you can do here is contact your IT managing the emcor.net to investigate
what went wrong with the latest Chrome, and could you report it back here, as I
wrote in comment 13?

Thanks,
This is working with Firefox, Edge and Internet Explorer with no changes made on the server side.  I'm not sure what changes in M60 were made so I can't say what caused this.  IT managing the server cannot make changes so if there isn't a plugin or setting in M60 to modify then we will have to use other browsers going forward.  

Thanks

Comment 17 by kochi@chromium.org, Aug 22 2017

With the given information we cannot take any action on this issue yet.
The fact that other browsers are working fine, makes us think that our
change in M60 might have broke some compatibility, but we have a bunch of
changes between M59 and M60, we cannot pinpoint what is the issue with the
given information.

As a stopgap solution, it is up to you or your site IT management to recommend
other browsers.

What we would like to know is what exactly is going wrong with your site.
Is there any path to escalate the issue from your IT manager to your
system vendor?
The NextAction date has arrived: 2017-08-22
There is not any other path to escalate this.  The site is not displaying any data once you log in.  You get a blank page when clicking on links within the site that should be showing doc links and other data.

Comment 20 by kochi@chromium.org, Aug 31 2017

Status: WontFix (was: Assigned)
Unfortunately we cannot investigate any further with given information.

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