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Oops... the system encountered a problem (#400)
Reported by
mhol...@citizensrx.com,
Aug 4 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36 Steps to reproduce the problem: 1. Click on a Label 2. 3. What is the expected behavior? Label opens. What went wrong? Can't access any Label, including Inbox Did this work before? Yes The last 59._._._ Chrome version: 60.0.3112.90 Channel: stable OS Version: 6.3 Flash Version: It started happening on the day that 60.0.3112.90 (Official Build) (64-bit) was released on Tues. the 1st of August, 2017
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Aug 7 2017
Unable to reproduce the issue on Win-7 and Win-10 using chrome reported version #60.0.3112.90 and latest canary #62.0.3178.0. Attached a screen cast for reference. Following are the steps followed to reproduce the issue. ------------ 1. Opened gmail on a chrome browser and clicked on a label. 2. Observed that label opened as expected and also was able to access the inbox. Reporter@ - Could you please check this issue on latest canary #62.0.3178.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not. Thanks...!!
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Aug 7 2017
Thank you for the response! The User has 40,000 + emails stored in < 35 Labels. What happens is she clicks-on a Label to "move" an email into it and the 400 error gets thrown. No Label can be clicked-on-to-open and she has to restart Chrome. Similarly, this happened in Outlook -using GAS to sync with Gmail- with an out-of-memory error, so she started using Gmail exclusively. She started using Gmail about a month ago with no problem until Tuesday, the 1st of August. I have created a new profile, tried Incognito mode, and termed a few Labs she had, all to no avail. I reverted her Chrome back to the previous version 59._._._ last Friday the 4th, August, 2017 and will check with her later today. I have a case open with Google Chat Support on this; I asked a question: "is there a limit to the number of emails that can be stored in Labels"?; the consensus with all at support there is no, that should not be an issue.
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Aug 7 2017
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 7 2017
Thank you for the response! User is running 8.1 Pro The User has 40,000 + emails stored in < 35 Labels. What happens is she clicks-on a Label to "move" an email into it and the 400 error gets thrown. No Label can be clicked-on-to-open and she has to restart Chrome. Similarly, this happened in Outlook -using GAS to sync with Gmail- with an out-of-memory error, so she started using Gmail exclusively. She started using Gmail about a month ago with no problem until Tuesday, the 1st of August. I have created a new profile, tried Incognito mode, and termed a few Labs she had, all to no avail. I reverted her Chrome back to the previous version 59._._._ last Friday the 4th, August, 2017 and will check with her later today. I have a case open with Google Chat Support on this; I asked a question: "is there a limit to the number of emails that can be stored in Labels"?; the consensus with all at support there is no, that should not be an issue.
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Aug 7 2017
It happened again in the previous version 59._._._ Users are allowed Chrome browser only, but I will activate Firefox for her and see if it happens there.
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Aug 9 2017
@mholden-- Could you please confirm if this is chrome specific issue or you could see it in other browsers too as per comment #6. Thanks!
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Aug 9 2017
Thanks again, Way ahead of you as yesterday I allowed Firefox on the suspect computer and it promptly threw the 404 error. Thanks for looking into this, and I apologize for any inconvenience this caused the Chrome Developer's Team. I am configuring another computer to try and will let Gmail Support Team know. Best, Mike
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Aug 9 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 10 2017
Closing this issue as WontFix as per comment #8. Please feel free to undo if not the case. Thanks!!! |
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Comment 1 by krajshree@chromium.org
, Aug 7 2017