NET::ERR_CERT_AUTHORITY_INVALID in multiple browsers after uninstalling AV
Reported by
jaysonav...@gmail.com,
Aug 4 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0 Example URL: any Steps to reproduce the problem: 1. go to www.google.com 2. Your connection not private NET::ERR_CERT_AUTHORITY_INVALID 3. What is the expected behavior? go to the website What went wrong? NET::ERR_CERT_AUTHORITY_INVALID Does it occur on multiple sites: Yes Is it a problem with a plugin? N/A Did this work before? Yes Not sure. Does this work in other browsers? Yes Chrome version: Version 60.0.3112.90 (Official Build) (64-bit) Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 26.0 r0 Please help, I believe it has something to do with the certificates
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Aug 4 2017
It appears that you have an ESET Antivirus or Firewall installed, that is presenting its own certificates instead of the real Google ones. Was this installed recently? If so, you'll need to check with ESET to see if there are specific steps you'll need to take to allow ESET to intercept your traffic.
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Aug 7 2017
Assigning to appropriate component. (though if ESET is the culprit, Chromium/Blink or SSL implementation cannot do anything for this...)
,
Aug 7 2017
I reinstalled Chrome, no more ESET certificates. Still same problem. Any other suggestions. Again, thank you for helping my out, this is so weird.
,
Aug 10 2017
Please provide a new net-export log, thanks!
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Aug 17 2017
Can you provide a new netlog without the ESET certificates, or let us know if you've stopped seeing the error? Without a new log we'll have to close the issue.
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Aug 19 2017
I will today. THank you
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Aug 20 2017
I am trying to add new new-export log
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Aug 20 2017
Here is the new log
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Aug 22 2017
This appears to still be the ESET certificate:
Certificate:
Data:
Version: 3 (0x2)
Serial Number:
5f:0c:9c:c3:62:59:fe:99:71:d7:e2:08:a5:dc:f8:b5
Signature Algorithm: sha256WithRSAEncryption
Issuer: CN=ESET SSL Filter CA, O=ESET, spol. s r. o., C=SK
Validity
Not Before: Aug 8 13:04:30 2017 GMT
Not After : Oct 31 12:40:00 2017 GMT
Subject: C=US, ST=California, L=Mountain View, O=Google Inc, CN=www.google.com
Subject Public Key Info:
Public Key Algorithm: rsaEncryption
RSA Public Key: (2048 bit)
Modulus (2048 bit):
00:cd:be:ed:3f:09:cd:c2:e1:0f:c1:ec:a4:b8:ca:
c1:e2:90:8a:2a:b8:4a:5b:59:da:39:40:2a:42:ab:
f6:8a:65:56:45:d0:99:32:b1:28:2f:25:f2:f3:d9:
e5:09:f6:87:a2:80:4c:92:07:7e:08:98:40:65:b7:
eb:5c:86:16:fa:37:a7:2d:66:7b:87:f6:36:1b:a7:
63:6f:be:67:d7:b7:7a:60:27:cd:27:17:c5:1e:41:
ca:10:71:16:ee:ac:68:8d:21:00:95:76:77:70:f9:
78:ff:0d:ba:89:82:65:69:ec:b0:1f:9d:3d:82:13:
91:bb:42:d2:2d:54:25:92:05:7e:76:ed:2e:94:3d:
1f:b6:d6:9a:48:82:b0:88:f8:51:47:18:43:ab:a7:
1f:84:c6:fa:3a:8c:80:86:6e:9a:6d:89:ed:d6:84:
78:9e:42:b1:bc:98:9d:8e:5a:5d:58:58:98:50:7a:
60:03:f0:97:82:5d:cd:27:d7:e9:3f:e6:11:02:14:
fc:a3:0b:d2:bb:6b:11:98:d7:04:79:40:2f:59:2a:
43:e7:93:c5:39:a9:44:f5:37:dd:ea:29:55:5e:b0:
be:80:1c:97:71:5c:eb:a6:ff:08:54:c0:09:fd:10:
e9:fb:17:10:35:c6:b9:c1:5a:c7:63:b5:a7:e3:4d:
12:03
Exponent: 65537 (0x10001)
X509v3 extensions:
X509v3 Extended Key Usage:
TLS Web Server Authentication, TLS Web Client Authentication
X509v3 Subject Alternative Name:
DNS:www.google.com
X509v3 Basic Constraints: critical
CA:FALSE
X509v3 Key Usage: critical
Digital Signature, Key Encipherment
X509v3 Authority Key Identifier:
keyid:DF:F8:A3:76:65:78:2F:6C:CA:B2:0E:0D:91:56:6F:94:92:B9:87:59
Signature Algorithm: sha256WithRSAEncryption
86:3a:8c:df:94:71:05:28:b8:27:b7:90:42:cc:ab:4e:2a:4e:
8e:b1:93:6b:ce:11:a8:34:cc:a3:83:40:dd:e4:8f:b6:8d:30:
86:66:05:42:bc:62:11:f8:55:e1:d9:04:18:8e:15:5d:5d:03:
1e:b9:51:e1:9c:43:22:f8:fc:12:8a:f0:dd:fe:0e:84:4e:62:
25:93:51:13:4b:c3:ab:45:b5:54:b2:71:74:0b:bb:b4:b1:b0:
f5:b6:a6:7d:1e:00:41:19:0f:08:1c:b5:0e:e5:6b:52:11:91:
cc:2d:33:d7:e7:67:71:45:96:dc:98:89:d4:07:b7:b0:d7:83:
92:1a:1b:c3:b7:c3:fe:8a:b0:41:5f:df:5c:af:b6:02:e2:08:
0d:28:02:28:b2:59:6f:c6:7a:89:cf:4a:9a:62:be:55:d4:4c:
95:ad:5f:0a:2a:0e:80:c4:52:48:90:6b:31:04:46:e6:a8:cf:
f0:1c:14:13:6d:fc:ab:1b:49:5c:20:ba:f4:de:8f:36:82:40:
ee:f8:52:78:3a:29:fd:12:42:03:66:69:a2:ff:67:21:0e:f1:
86:a2:9d:e6:05:6e:aa:25:e9:b9:2e:da:01:c7:7b:21:be:c8:
96:58:8c:ce:3d:bb:fe:57:e7:a1:48:4c:ca:32:eb:f4:89:33:
d7:e3:17:fc
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
,
Aug 24 2017
So how do I fix this issue? I really like Chrome but this is not worth the hassle. Please advise.
,
Aug 29 2017
(Feedback was provided, seems like the bot failed to remove the label)
,
Sep 12 2017
Does anyone have an idea as to fixing this issue? Thank you in advance.
,
Sep 12 2017
Your connections are still getting intercepted by something. If you have any ESET software installed, check if it has any option for TLS scanning or TLS monitoring or anything like that, and disable it.
,
Sep 13 2017
I have disabled the TLS from ESET. I still get same message from chrome. NET::ERR_CERT_AUTHORITY_INVALID
,
Sep 13 2017
Was it disabled when the netlog in comment 10 was generated? If not, we'll need a new netlog to see if it is a different issue or not.
,
Sep 15 2017
Here you go, with the ESET SSL disabled.
,
Sep 15 2017
Sorry, here it is.
,
Sep 15 2017
Looks like it's getting the correct cert chain now, but still failing with AUTHORITY_INVALID. Not sure why that would happen unless your system root trust settings have been modified. Does it work in IE or Edge?
,
Sep 16 2017
Using IE, I typed "google.com" and it states that there is a certificate error. Not so with FireFox or Opera.
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Sep 21 2017
Ok, that would be as expected then. IE uses the system trust store, like Chrome. Firefox does not use the system trust store. (I'm not familiar with what opera does.) Unfortunately I don't know of a good simple way to fix the system trust store settings, aside from reinstalling windows :(
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Sep 21 2017
One possible workaround: Open a Windows Command Prompt (https://www.lifewire.com/how-to-open-command-prompt-2618089) Run the following command, without quotes (type the words then press enter) "certutil -f -verifyCTL AuthRootWU"
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Oct 24 2017
rch@, C#11 - how did you gen this nice diag listing? I'm debugging certificate problems in the Chrome Help forum and am looking for something less tedious than hand copying the BEGIN/END cert blocks to .cer files.
,
Feb 23 2018
I don't think there's anything actionable here for the Chrome team. It sounds like the user's trust store settings were corrupt, which led to general distrust of a required root certificate. |
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Comment 1 by jaysonav...@gmail.com
, Aug 4 2017712 KB
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