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Issue 752351 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Aug 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Kip does not update to version 58

Project Member Reported by vkasatkin@google.com, Aug 3 2017

Issue description

Case number: 13321344

- Chrome OS version. 
57.0.2987.146 (Official Build) (64-bit) 

- Devices make/model 
HP Chromebook 11 2200-2299 / HP Chromebook 11 G4/G4 EE 

- Hardware ID: 
Google Kip 

What steps will reproduce the problem?
1. In Device management setting of admin console go to "Device Update Settings" ->  "Auto Update Settings"
2. Set "Restrict Google Chrome version to at most" to 58.*
3. Try to trigger update manually 

What is the expected output?
- Chrome OS updated to version 58

What do you see instead?
- Chrome OS does not get any update 

How often does it reproduce? (Always, sometimes, hard to reproduce?):
- Allays

### Issue investigation:

I can reproduce this on a test environment with Kip+ (HP Chromebook 14 G4).
From update log it looks like it does not receive version 58:

[0803/152503:INFO:omaha_request_action.cc(655)] Request: <?xml version="1.0" encoding="UTF-8"?>
<request protocol="3.0" version="ChromeOSUpdateEngine-0.1.0.0" updaterversion="ChromeOSUpdateEngine-0.1.0.0" installsource="ondemandupdate" ismachine="1">
    <os version="Indy" platform="Chrome OS" sp="9202.71.0_x86_64"></os>
    <app appid="{BBE772C3-5541-6976-C676-54FD72D41B2B}" version="9202.71.0" track="stable-channel" lang="en-US" board="kip-signed-mp-v3keys" hardware_class="KIP D8A-G6I-O7Y-A32" delta_okay="true" fw_version="" ec_version="" installdate="3864" >
        <ping active="1" a="-1" r="-1"></ping>
        <updatecheck targetversionprefix="9334."></updatecheck>
        <event eventtype="54" eventresult="1" previousversion="0.0.0.0"></event>
    </app>
</request>
....................
[0803/152503:INFO:omaha_request_action.cc(914)] Omaha request response: <?xml version="1.0" encoding="UTF-8"?><response protocol="3.0" server="prod"><daystart elapsed_days="3867" elapsed_seconds="55504"/><app appid="{BBE772C3-5541-6976-C676-54FD72D41B2B}" cohort="1:4:" cohortname="kip_stable" status="ok"><ping status="ok"/><updatecheck status="noupdate"/><event status="ok"/></app></response>

full log: https://drive.google.com/open?id=0By9xEkAUmm_cZ0J5dUpfcGhna1U

 
Owner: josa...@chromium.org
Hi josafat@, could you please help to triage this issue?
Any updates on this?
Status: WontFix (was: Untriaged)
M58 was not released to Kip devices due blocking issues in the new kernel (GPU hangs) 

The available versions are: M56, M57, M59 and M60

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