Frequent unexpected reboots on Buddy |
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Issue descriptionChrome Version: 56.0.2924.121 (NOTE: This device is enrolled as Cfm and pinned at M56) Platform Version: 9000.97.0 (Official Build) stable-channel buddy Description: User sees their Buddy devices unexpectedly reboot frequently during video Hangouts (every 10 minutes according to user). Debug logs (captured on 2017-06-23): https://drive.google.com/open?id=0B01YYztUbOCueE56aW9XVlY4Ync Reviewed logs, but I can only find one crash report ID. I can't find other crash reports in server coming from the same client. 1497610153,917a1df7f0000000,ChromeOS Eventlog.txt shows frequent reboots, but most of them are "Clean Shutdown". My guess is that the issue is not actually Chrome crash, but something else. @ryutas, please work with customer to - What exactly happens when the issue occurs (i.e. Do they see Chrome logo as when ChromeOS devices boot up?) - Specific date/time of recent occurrence & device serial# (so we can check Hangouts logs uploaded in server too) - Fresh ChromeOS debug logs from affected devices
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Oct 13 2017
on behalf of @ryutas, there are no new details from customer. I'm asking for them now as M61 is now available for buddy
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Oct 20 2017
I would recommend RMA at this point if its still happening. - We had some internal units which were crashing for no clear reason and we had to RMA them.
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Oct 20 2017
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Comment 1 by kotah@chromium.org
, Aug 16 2017