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Issue 752192 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner:
Closed: Oct 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Frequent unexpected reboots on Buddy

Project Member Reported by kotah@chromium.org, Aug 3 2017

Issue description

Chrome Version: 56.0.2924.121 (NOTE: This device is enrolled as Cfm and pinned at M56)
Platform Version: 9000.97.0 (Official Build) stable-channel buddy

Description:
User sees their Buddy devices unexpectedly reboot frequently during video Hangouts (every 10 minutes according to user).

Debug logs (captured on 2017-06-23): https://drive.google.com/open?id=0B01YYztUbOCueE56aW9XVlY4Ync

Reviewed logs, but I can only find one crash report ID. I can't find other crash reports in server coming from the same client.

1497610153,917a1df7f0000000,ChromeOS

Eventlog.txt shows frequent reboots, but most of them are "Clean Shutdown".

My guess is that the issue is not actually Chrome crash, but something else.

@ryutas, please work with customer to 
- What exactly happens when the issue occurs (i.e. Do they see Chrome logo as when ChromeOS devices boot up?)
- Specific date/time of recent occurrence & device serial# (so we can check Hangouts logs uploaded in server too)
- Fresh ChromeOS debug logs from affected devices
 

Comment 1 by kotah@chromium.org, Aug 16 2017

@ryutas, have we heard back from customer about additional information?

on behalf of @ryutas, there are no new details from customer. I'm asking for them now as M61 is now available for buddy

Comment 3 by roy...@google.com, Oct 20 2017

I would recommend RMA at this point if its still happening.
- We had some internal units which were crashing for no clear reason and we had to RMA them.

Comment 4 by roy...@google.com, Oct 20 2017

Status: WontFix (was: Untriaged)

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