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[Feedback PreStable] Google home page text garbled on 60.0.3112.90 |
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Issue descriptionChrome Version: 60.0.3112.90 OS: (e.g. Win7, OSX 10.9.5, etc...) What steps will reproduce the problem? (1) Visit Google.com / google.com.jp ? google.co. What is the expected result? Google home page loads What happens instead? Please see attached screenshots. Users are experiencing this issue only on Chrome. Some screenshots show page loading fine on Firefox and other browsers. Marking this as release blocker because we started seeing an influx of these reports. Please feel free to change bug labels.
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Aug 3 2017
We have many threads in community forum about this issue as well https://productforums.google.com/forum/#!topic/chrome/1CGYHOTEQ4A https://productforums.google.com/forum/#!topic/chrome/q6IyS1V1QZY https://productforums.google.com/forum/#!topic/chrome/-pGyZLim3tE Working with community team to gather any more data.
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Aug 4 2017
Unable to reproduce this issue on Windows- 7 & 10 using chrome latest stable #60.0.3112.90. Tested this issue on fresh install and over install by navigating to different google domains but no luck to reproduce it from Chrome-TE end. As per comment#1 required consistent repro steps to perform bisect. Removing bisect label for now, please feel free to add if it's required. Thanks!
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Aug 4 2017
I face this issue as well. It happens on Google Chrome as well as Firefox. I arrive at this problem when I just type in google.com into the address bar. It also happens when I try to search something up through the address bar in google chrome. This problem also happens when I try to get onto youtube.com. When I type in: youtube.com into the address bar in google chrome or firefox the problem happens. However, if I type in youtube.com/nigahiga (nigahiga youtube channel) the home page of his channel loads just fine, but when I click on a video to watch it the issue happens again and I am unable to watch the video.
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Aug 4 2017
+jshin@ - I see an internal bug about this as well. Can you confirm if this is a similar issue and if you're already investigating this?
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Aug 5 2017
We also have several user reports about this issue on Russian Chrome forum. This will be the main one: https://productforums.google.com/forum/#!topic/chrome-ru/Ypr7uKAnf4A;context-place=forum/chrome-ru As far as I know, it happens in different browsers, all Windows 7 (so far) and it seems not to be fully updated. Therefore, drivers are not updated as well. Obviously, this could be the cause. I suggest you to recommend users: 1. Update OS 2. Update drivers 3. Restart Windows in safe mode with networking and try it there. From my side, I will ask all that and some hardware details, i.e. CPU, GPU, RAM. Will report with further results.
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Aug 6 2017
This issue started at windows 7 for me, however I updated my computer to Windows 10 about a week ago and the problem still existed.
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Aug 9 2017
Looks like an encoding issue.
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Aug 9 2017
I thought that too but when I got an extension on Google Chrome that changes the encoding, I tried to change the encoding to UTF-8 which is the normal encoding but that didn't work.
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Aug 10 2017
Seems like most of screenshots indicate that users use an adblock extension. I guess just the extension modifies content in a wrong way, and causes this problem. Can anyone reproduce this issue without installing any extension?
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Aug 10 2017
I've tried removing and disabling adblock multiple times all to no avail.
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Aug 10 2017
I am also seeing the same issue with equivalent display problems. Running on Windows 10 home, latest release of Chrome v60. Tried Canary as well. Computer is fully updated and scanned for viruses and malware with none found. Issue persists after uninstalling and reinstalling Chrome - no extensions installed - user logged into Google account or as guest user. Issue persists in both normal and incognito mode. No issues encountered displaying the same pages in either IE, Edge, or Firefox.
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Aug 18 2017
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Aug 18 2017
What's really strange is that it happens even on a pure-ASCII page (I can't repro, but I saw a couple of user feedbacks and the problematic page is pure-ASCII). At the moment, nothing popped up in my mind (other than malware/extension, run-away font installed by a malware? , ..) When this happens, what does 'view-source' show for the page? What do you see when a part of garbled text is selected and 'Inspect' (context-menu) tab is open? In the element tab in DOM inspector, go all the way down and see what font is used to render the selected text ?
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Aug 21 2017
Could this be a network layer issue (e.g. Content-Encoding gzip or br (brotli) not handled properly)? What's shown in the bug report (a complete gibberish) appears to be a compressed file (it does not look like it's due to character encoding (charset) not correctly detected/converted).
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Aug 21 2017
www.google.com does use 'Content-Encoding: br' (Brotli) for me, but Chrome does not have any issue with Brotli in my case.
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Aug 22 2017
Have the same problem as described above. Not sure if this is relevant but tried a system restore and received the attached message.
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Aug 28 2017
This may be the same as bug 743011 - Brotli content-encoding + badly configured proxy. Could you try the following and see if it fixes the issue? 1. Open chrome://flags/#enable-brotli 2. Change "Brotli Content-Encoding" to "Disabled" 3. Restart Chrome
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Aug 28 2017
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Aug 29 2017
Disabling brotli encoding did the trick. Thanks a lot.
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Aug 30 2017
Thank you for checking! Let me mark this as a duplicate of crbug.com/743011. |
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Comment 1 by manoranj...@chromium.org
, Aug 3 2017