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Issue 752147 link

Starred by 9 users

Issue metadata

Status: Duplicate
Merged: issue 743011
Owner: ----
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug-Regression



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[Feedback PreStable] Google home page text garbled on 60.0.3112.90

Project Member Reported by jainabhi...@chromium.org, Aug 3 2017

Issue description

Chrome Version: 60.0.3112.90
OS: (e.g. Win7, OSX 10.9.5, etc...)

What steps will reproduce the problem?
(1) Visit Google.com / google.com.jp ? google.co.

What is the expected result?
Google home page loads

What happens instead?
Please see attached screenshots.
Users are experiencing this issue only on Chrome. Some screenshots show page loading fine on Firefox and other browsers.

Marking this as release blocker because we started seeing an influx of these reports. Please feel free to change bug labels.
 
Cc: abdulsyed@chromium.org
jainabhishek@, Thank you for the report. Would be really great if we get some consistent repro steps from the reporter.
Cc: brajkumar@chromium.org
Labels: -Needs-Bisect
Unable to reproduce this issue on Windows- 7 & 10 using chrome latest stable #60.0.3112.90. Tested this issue on fresh install and over install by navigating to different google domains but no luck to reproduce it from Chrome-TE end.

As per comment#1 required consistent repro steps to perform bisect. Removing bisect label for now, please feel free to add if it's required.

Thanks!
I face this issue as well. It happens on Google Chrome as well as Firefox. I arrive at this problem when I just type in google.com into the address bar. It also happens when I try to search something up through the address bar in google chrome. This problem also happens when I try to get onto youtube.com. When I type in: youtube.com into the address bar in google chrome or firefox the problem happens. However, if I type in youtube.com/nigahiga (nigahiga youtube channel) the home page of his channel loads just fine, but when I click on a video to watch it the issue happens again and I am unable to watch the video.
youtube.png
225 KB View Download
weird symbols.png
120 KB View Download
Cc: js...@chromium.org
+jshin@ - I see an internal bug about this as well. Can you confirm if this is a similar issue and if you're already investigating this?
We also have several user reports about this issue on Russian Chrome forum.
This will be the main one:
https://productforums.google.com/forum/#!topic/chrome-ru/Ypr7uKAnf4A;context-place=forum/chrome-ru

As far as I know, it happens in different browsers, all Windows 7 (so far) and it seems not to be fully updated. Therefore, drivers are not updated as well.
Obviously, this could be the cause.

I suggest you to recommend users:
1. Update OS
2. Update drivers
3. Restart Windows in safe mode with networking and try it there.

From my side, I will ask all that and some hardware details, i.e. CPU, GPU, RAM. 
Will report with further results.
This issue started at windows 7 for me, however I updated my computer to Windows 10 about a week ago and the problem still existed.

Comment 8 Deleted

Comment 9 by e...@chromium.org, Aug 9 2017

Components: -Blink>Fonts Blink>Loader
Looks like an encoding issue.
I thought that too but when I got an extension on Google Chrome that changes the encoding, I tried to change the encoding to UTF-8 which is the normal encoding but that didn't work.
Labels: Needs-Feedback
Seems like most of screenshots indicate that users use an adblock extension.
I guess just the extension modifies content in a wrong way, and causes this problem.

Can anyone reproduce this issue without installing any extension?
I've tried removing and disabling adblock multiple times all to no avail.
I am also seeing the same issue with equivalent display problems.

Running on Windows 10 home, latest release of Chrome v60.  Tried Canary as well.  Computer is fully updated and scanned for viruses and malware with none found.

Issue persists after uninstalling and reinstalling Chrome - no extensions installed - user logged into Google account or as guest user.

Issue persists in both normal and incognito mode.

No issues encountered displaying the same pages in either IE, Edge, or Firefox.
Cc: robertshield@chromium.org melodychu@chromium.org

Comment 15 by js...@chromium.org, Aug 18 2017

What's really strange is that it happens even on a pure-ASCII page (I can't repro, but I saw a couple of user feedbacks and the problematic page is pure-ASCII). 

At the moment, nothing popped up in my mind (other than malware/extension, run-away font installed by a malware? , ..)

When this happens, what does 'view-source' show for the page? 

What do you see when a part of garbled text is selected and 'Inspect' (context-menu) tab is open?  In the element tab in DOM inspector,  go all the way down and see what font is used to render the selected text ?  


Comment 16 by js...@chromium.org, Aug 21 2017

Could this be a network layer issue (e.g. Content-Encoding gzip or br (brotli) not handled properly)?   

What's shown in the bug report (a complete gibberish) appears to be a compressed file (it does not look like it's due to character encoding (charset) not correctly detected/converted). 

Comment 17 by js...@chromium.org, Aug 21 2017

www.google.com does use 'Content-Encoding: br' (Brotli) for me, but Chrome  does not have any issue with Brotli in my case. 

Comment 18 by dthys...@gmail.com, Aug 22 2017

Have the same problem as described above.
Not sure if this is relevant but tried a system restore and received the attached message.
Screenshot (5).png
13.9 KB View Download
Components: Internals>Network>Filters
This may be the same as bug 743011 - Brotli content-encoding + badly configured proxy.

Could you try the following and see if it fixes the issue?

1. Open chrome://flags/#enable-brotli
2. Change "Brotli Content-Encoding" to "Disabled"
3. Restart Chrome

Cc: eustas@chromium.org

Comment 21 by dthys...@gmail.com, Aug 29 2017

Disabling brotli encoding did the trick. Thanks a lot.
Components: -Blink>Loader
Mergedinto: 743011
Status: Duplicate (was: Untriaged)
Thank you for checking!
Let me mark this as a duplicate of crbug.com/743011.

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