Printer preview loads and loads and loads and never opens
Reported by
shivanic...@gmail.com,
Jul 31 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 Steps to reproduce the problem: 1. I uninstalled and reinstalled Chrome 2. Tried incognito page, same thing. 3. I can print fine in other browsers What is the expected behavior? I want to print from websites, like my gmail, from chrome What went wrong? Will not load Did this work before? N/A Chrome version: 59.0.3071.115 Channel: n/a OS Version: 10.0 Flash Version: I don't want to switch to another browser, but this is so annoying, I might have to.
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Aug 4 2017
Unable to reproduce the issue on Windows 10,Mac 10.12.6 & Ubuntu 14.04 using chrome chrome reported version-59.0.3071.115 ,Stable-60.0.3112.90 & Canary-62.0.3175.2. Please check the issue by upgrading chrome to the latest chrome versions with clean profile & let us know your observations on the same. Please find the attached screencast for reference. Thanks..!!
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Aug 7 2017
shivani@ Could you please respond for the comment #2?
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Aug 7 2017
I uninstalled, then reinstalled Chrome. Problem persists. I use windows 10 Thank you.
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Aug 7 2017
Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 8 2017
No luck in reproducing this issue on Windows-10 using chrome latest stable #60.0.3112.90. Adding appropriate label and requesting dev team to look into this issue further. Thanks!
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Aug 8 2017
Cannot reproduce this on Windows 10 either. 1. What printer and driver are you using as the default option for Print Preview? Given no one else can reproduce this it is possible that it is printer specific. 2. Does printing from the system dialog (ctrl + shift + P) work? 3. Is it just the preview that does not appear/loads forever, or do the controls on the left hand side of print preview also fail to load? 4. Sounds like this is happening for all websites; is that correct? 5. After re-installing Chrome, is the version number the same (59.0.3071.115) or are you now having this issue on Chrome 60?
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Aug 8 2017
Hello, The preview would not load. It would just look like it was opening but would load and load. This would happen no matter what website I was trying to print from. I tried your suggestion of using the system dialog for printing. It seems to have been printer specific, thank you. As I was easily still able to print to my brother printer using firefox or explorer, I did not think of it. When I used the system dialog (ctrl + shift + P) the Brother printer did not show up from Chrome. I made the Brother printer my default printer again for Chrome and now it works. I send you many many thanks as this has been frustrating.
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Aug 8 2017
Thank you for providing more feedback. Adding requester "rbpotter@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 9 2017
As per comment #8, it seems that the issue is specific to a printer and issue no more exist. Hence, closing the issue as wontFix. |
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Comment 1 by ranjitkan@chromium.org
, Aug 2 2017