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Issue 750511 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug



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Error loading player: no playable source found

Reported by ocisppo...@gmail.com, Jul 30 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.78 Safari/537.36

Example URL:
https://www.snai.it/ippica

Steps to reproduce the problem:
1. Open https://www.snai.it/ippica
2. On the right click on "Grigio" Screen here: https://lh3.googleusercontent.com/-BBgKn9jjOU4/WX4pLPAo_OI/AAAAAAAAG5c/0PP5P9Xji5I1Twf0VqAvvcVD5T4diwrNgCLcBGAs/s1600/Immagine%2Bsenza%2Bnome.png
3. The error message is showed

What is the expected behavior?
No video played. Error is showed:
Error loading player: no playable source found

What went wrong?
The video doesn't work

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 60.0.3112.78  Channel: stable
OS Version: 10.0
Flash Version: 

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Zero-copy NV12 video displays incorrect colors on NVIDIA drivers.: 635319
Applied Workarounds: disable_dxgi_zero_copy_video
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported	30/7/2017, 20:50:19
Chrome version	Chrome/60.0.3112.78
Operating system	Windows NT 10.0.15063
Software rendering list version	13.8
Driver bug list version	10.93
ANGLE commit id	3e6a61fecba9
2D graphics backend	Skia/60 a20ae70af542208b06c21413f13c4c86269c0b84-
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5 --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	139
In-process GPU	false
Passthrough Command Decoder	false
Supports overlays	false
Sandboxed	false
GPU0	VENDOR = 0x10de, DEVICE= 0x1c03
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	23.9"
Driver vendor	NVIDIA
Driver version	22.21.13.8205
Driver date	5-1-2017
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	8
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.3e6a61fecba9)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 0000000000008db9)
Window system binding version	1.4 (ANGLE 2.1.0.3e6a61fecba9)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_create_context_robust_resource_initialization
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	901704
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Attivata
szChipType	GeForce GTX 1060 6GB
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Attivata
szDACType	Integrated RAMDAC
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Attivata
szDXVAHDEnglish	Supported
szDXVAModes	
szDescription	NVIDIA GeForce GTX 1060 6GB
szDeviceId	0x1C03
szDeviceIdentifier	{D7B71E3E-5F43-11CF-E557-17171BC2DB35}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	14243 MB
szDisplayMemoryLocalized	14243 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	22.21.13.8205
szDriverAttributes	Final Retail
szDriverDateEnglish	01/05/2017 02:00:00
szDriverDateLocalized	5/1/2017 02:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	Inglese
szDriverModelEnglish	WDDM 2.2
szDriverModelLocalized	WDDM 2.2
szDriverName	C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
szDriverNodeStrongName	oem36.inf:0f066de38c1ebff8:Section088:22.21.13.8205:pci\ven_10de&dev_1c03
szDriverSignDate	Unknown
szDriverVersion	22.21.0013.8205
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_371A1458&REV_A1
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{0840CAA1-1891-44DD-A40D-DB8ED9F59ABE}\0000
szManufacturer	NVIDIA
szMiniVdd	Sconosciuto
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	Sconosciuto
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	Nessun problema riscontrato.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D12001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x371A1458
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Non eseguito
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Non eseguito
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Non eseguito
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Non eseguito
szVdd	Sconosciuto
szVendorId	0x10DE
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

I AM reporting this because an user reported this issue on the Italian Google Chrome forum. I AM RS of the Italian Google Forum and this issue is present also on my Chrome so I can confirm the issue that is not present with Firefox.
 
Labels: Needs-Triage-M60
Cc: hdodda@chromium.org
Labels: Needs-Feedback
Tested the issue on windows 10 & 7 using chrome M60 #60.0.3112.78 and canary M62 #62.0.3173.2 and observed that the site has the same behavior in chrome and firefox.

Attached screencast for reference.

@ocispposta-- Could you please check attached screencast and confirm us if this is specific to chrome or website , as we could see the same behavior in both the browsers.

Thanks!
750511.mp4
4.0 MB View Download
Yes maybe I tested today and I see the same issue.
Maybe if you change in Chrome to ask if use flash or not and you set to allow always the video is working.
Project Member

Comment 4 by sheriffbot@chromium.org, Aug 1 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
The error in Firefox seems to be different "cannot connect to the server"
when I tested on Firefox I can remember I was able to see the video.

In Chrome error is player not supported, is different.

A user are reporting that from the Top >COntributor suggestion to try to activate flash always on Chrome this seems fix the issue.

The cannot connect to server seems is an issue of the website present today.
Labels: Needs-Feedback
@ ocispposta-- Thanks for the updated. And we are still facing the "cannot connect to server" issue on windows 10 using chrome M60 #60.0.3112.78 .

Could you please let us know if the website has resolved this issue , so that we can traige the issue.

Thanks!
Thank you for your message,
I will be in vacation tomorrow so my Internet access will be limited.

I sent an email to the website today so need wait their reply.
Thank you, hope the issue of "cannot connect to the server" can be soon fixed so you can see video works on Firefox and not on Chrome.

Wish a good time for now, see you!
Project Member

Comment 8 by sheriffbot@chromium.org, Aug 2 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
You can check also here:
https://www.snai.it/virtuali/9786/79/1
video is visible in Firefox not in Chrome.

Labels: -Pri-2 Needs-Bisect Pri-1
Site is trying to play HLS which is not allowed in Chrome desktop. The site should query canPlayType('application/vnd.apple.mpegURL') before trying to use HLS content. Seems like WontFix from our side. Firefox doesn't support HLS either, so not sure why they're sending Chrome HLS content.
Labels: -Needs-Bisect Needs-Feedback
As per comment #11 , removing the Needs-Bisect label for now.

@dalecurtis-- Could you please confirm if we can mark this as won't fix as per your comment #11.

Thanks!
Cc: dalecur...@chromium.org
Status: WontFix (was: Unconfirmed)
It's WAI unless someone can verify that it works in M59. If so it's still worth a bisect to figure out what broke it.

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