Error loading player: no playable source found
Reported by
ocisppo...@gmail.com,
Jul 30 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.78 Safari/537.36 Example URL: https://www.snai.it/ippica Steps to reproduce the problem: 1. Open https://www.snai.it/ippica 2. On the right click on "Grigio" Screen here: https://lh3.googleusercontent.com/-BBgKn9jjOU4/WX4pLPAo_OI/AAAAAAAAG5c/0PP5P9Xji5I1Twf0VqAvvcVD5T4diwrNgCLcBGAs/s1600/Immagine%2Bsenza%2Bnome.png 3. The error message is showed What is the expected behavior? No video played. Error is showed: Error loading player: no playable source found What went wrong? The video doesn't work Did this work before? N/A Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 60.0.3112.78 Channel: stable OS Version: 10.0 Flash Version: Contents of chrome://gpu: Graphics Feature Status Canvas: Hardware accelerated CheckerImaging: Disabled Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Hardware accelerated Video Decode: Hardware accelerated Video Encode: Hardware accelerated WebGL: Hardware accelerated WebGL2: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use decode_encode_srgb_for_generatemipmap disable_discard_framebuffer disable_dxgi_zero_copy_video disable_framebuffer_cmaa exit_on_context_lost force_cube_complete scalarize_vec_and_mat_constructor_args texsubimage_faster_than_teximage Problems Detected Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost TexSubImage is faster for full uploads on ANGLE Applied Workarounds: texsubimage_faster_than_teximage Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Zero-copy NV12 video displays incorrect colors on NVIDIA drivers.: 635319 Applied Workarounds: disable_dxgi_zero_copy_video Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Decode and Encode before generateMipmap for srgb format textures on Windows: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 30/7/2017, 20:50:19 Chrome version Chrome/60.0.3112.78 Operating system Windows NT 10.0.15063 Software rendering list version 13.8 Driver bug list version 10.93 ANGLE commit id 3e6a61fecba9 2D graphics backend Skia/60 a20ae70af542208b06c21413f13c4c86269c0b84- Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5 --flag-switches-begin --flag-switches-end Driver Information Initialization time 139 In-process GPU false Passthrough Command Decoder false Supports overlays false Sandboxed false GPU0 VENDOR = 0x10de, DEVICE= 0x1c03 Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 23.9" Driver vendor NVIDIA Driver version 22.21.13.8205 Driver date 5-1-2017 Pixel shader version 5.0 Vertex shader version 5.0 Max. MSAA samples 8 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0) GL_VERSION OpenGL ES 3.0 (ANGLE 2.1.0.3e6a61fecba9) GL_EXTENSIONS GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Window system binding vendor Google Inc. (adapter LUID: 0000000000008db9) Window system binding version 1.4 (ANGLE 2.1.0.3e6a61fecba9) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_create_context_robust_resource_initialization Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 12 dwHeight 1080 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1920 iAdapter 0 lDriverSize 901704 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Attivata szChipType GeForce GTX 1060 6GB szD3DStatusEnglish Enabled szD3DStatusLocalized Attivata szDACType Integrated RAMDAC szDDIVersionEnglish 12 szDDIVersionLocalized 12 szDDStatusEnglish Enabled szDDStatusLocalized Attivata szDXVAHDEnglish Supported szDXVAModes szDescription NVIDIA GeForce GTX 1060 6GB szDeviceId 0x1C03 szDeviceIdentifier {D7B71E3E-5F43-11CF-E557-17171BC2DB35} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 14243 MB szDisplayMemoryLocalized 14243 MB szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz) szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz) szDriverAssemblyVersion 22.21.13.8205 szDriverAttributes Final Retail szDriverDateEnglish 01/05/2017 02:00:00 szDriverDateLocalized 5/1/2017 02:00:00 szDriverLanguageEnglish English szDriverLanguageLocalized Inglese szDriverModelEnglish WDDM 2.2 szDriverModelLocalized WDDM 2.2 szDriverName C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll szDriverNodeStrongName oem36.inf:0f066de38c1ebff8:Section088:22.21.13.8205:pci\ven_10de&dev_1c03 szDriverSignDate Unknown szDriverVersion 22.21.0013.8205 szKeyDeviceID Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_371A1458&REV_A1 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{0840CAA1-1891-44DD-A40D-DB8ED9F59ABE}\0000 szManufacturer NVIDIA szMiniVdd Sconosciuto szMiniVddDateEnglish Unknown szMiniVddDateLocalized Sconosciuto szMonitorMaxRes Unknown szMonitorName Generic PnP Monitor szNotesEnglish No problems found. szNotesLocalized Nessun problema riscontrato. szOverlayEnglish Supported szRankOfInstalledDriver 00D12001 szRegHelpText Unknown szRevision Unknown szRevisionId 0x00A1 szSubSysId 0x371A1458 szTestResultD3D7English Not run szTestResultD3D7Localized Non eseguito szTestResultD3D8English Not run szTestResultD3D8Localized Non eseguito szTestResultD3D9English Not run szTestResultD3D9Localized Non eseguito szTestResultDDEnglish Not run szTestResultDDLocalized Non eseguito szVdd Sconosciuto szVendorId 0x10DE Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay. I AM reporting this because an user reported this issue on the Italian Google Chrome forum. I AM RS of the Italian Google Forum and this issue is present also on my Chrome so I can confirm the issue that is not present with Firefox.
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Aug 1 2017
Tested the issue on windows 10 & 7 using chrome M60 #60.0.3112.78 and canary M62 #62.0.3173.2 and observed that the site has the same behavior in chrome and firefox. Attached screencast for reference. @ocispposta-- Could you please check attached screencast and confirm us if this is specific to chrome or website , as we could see the same behavior in both the browsers. Thanks!
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Aug 1 2017
Yes maybe I tested today and I see the same issue. Maybe if you change in Chrome to ask if use flash or not and you set to allow always the video is working.
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Aug 1 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 1 2017
The error in Firefox seems to be different "cannot connect to the server" when I tested on Firefox I can remember I was able to see the video. In Chrome error is player not supported, is different. A user are reporting that from the Top >COntributor suggestion to try to activate flash always on Chrome this seems fix the issue. The cannot connect to server seems is an issue of the website present today.
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Aug 2 2017
@ ocispposta-- Thanks for the updated. And we are still facing the "cannot connect to server" issue on windows 10 using chrome M60 #60.0.3112.78 . Could you please let us know if the website has resolved this issue , so that we can traige the issue. Thanks!
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Aug 2 2017
Thank you for your message, I will be in vacation tomorrow so my Internet access will be limited. I sent an email to the website today so need wait their reply. Thank you, hope the issue of "cannot connect to the server" can be soon fixed so you can see video works on Firefox and not on Chrome. Wish a good time for now, see you!
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Aug 2 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 2 2017
You can check also here: https://www.snai.it/virtuali/9786/79/1 video is visible in Firefox not in Chrome.
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Aug 2 2017
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Aug 3 2017
Site is trying to play HLS which is not allowed in Chrome desktop. The site should query canPlayType('application/vnd.apple.mpegURL') before trying to use HLS content. Seems like WontFix from our side. Firefox doesn't support HLS either, so not sure why they're sending Chrome HLS content.
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Aug 3 2017
As per comment #11 , removing the Needs-Bisect label for now. @dalecurtis-- Could you please confirm if we can mark this as won't fix as per your comment #11. Thanks!
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Aug 3 2017
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Aug 3 2017
It's WAI unless someone can verify that it works in M59. If so it's still worth a bisect to figure out what broke it. |
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Comment 1 by nyerramilli@chromium.org
, Jul 31 2017