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Issue 750507 link

Starred by 4 users

Issue metadata

Status: Duplicate
Merged: issue 755537
Owner: ----
Closed: Sep 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome does not connect to Internet after waking up from Sleep/Standby (July 2017)

Reported by johnk...@gmail.com, Jul 30 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.78 Safari/537.36

Example URL:
Any

Steps to reproduce the problem:
The same issues as in: https://bugs.chromium.org/p/chromium/issues/detail?id=115916

What is the expected behavior?
Be able to browse the internet using Chrome after waking a PC up from sleep

What went wrong?
Same here. Internet Explorer works fine, Chrome and Chromium lags for ~1 minute after waking computer from sleep mode. Saw this first time 1-2 weeks ago. Not sure if there has been any update lately.

Affects both:
Version 60.0.3112.78 (Official Build) (64-bit)
Versjon 62.0.3171.0 (Offisiell delversjon) canary (64-bit)

Did this work before? N/A 

Chrome version: 60.0.3112.78  Channel: stable
OS Version: 10.0
Flash Version: 

Same here. Internet Explorer works fine, Chrome and Chromium lags for ~1 minute after waking computer from sleep mode. Saw this first time 1-2 weeks ago. Not sure if there has been any update lately.

Affects both:
Version 60.0.3112.78 (Official Build) (64-bit)
Versjon 62.0.3171.0 (Offisiell delversjon) canary (64-bit)
 
Labels: Needs-Triage-M60
Cc: kavvaru@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on windows 7, Mac 10.12.6 using chrome version 60.0.3112.78 and canary 62.0.3171.0.
Able to use chrome after waking a PC from sleep without any issues.

Can you please try the issue on new profile without any extensions/flags and update the thread if the issue still persists.
try use of for complete cleanup
https://www.google.com/chrome/cleanup-tool/index.html

Thanks, 

Comment 3 by johnk...@gmail.com, Jul 31 2017

I've not tested win 7. I'm using Win10.
Project Member

Comment 4 by sheriffbot@chromium.org, Jul 31 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kavvaru@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 Deleted

Comment 6 by johnk...@gmail.com, Jul 31 2017

I've run the cleanup tool. Issue is still there.
Labels: Needs-Feedback
Thanks for the report. Can you follow the instructions at http://dev.chromium.org/for-testers/providing-network-details to provide a net-internals log and the output of "ipconfig /all" ?


Comment 8 by johnk...@gmail.com, Jul 31 2017

Done
chrome-net-export-log.json
406 KB View Download
ipconfig-all.txt
4.1 KB View Download
Project Member

Comment 9 by sheriffbot@chromium.org, Jul 31 2017

Cc: xunji...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "xunjieli@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Thanks johnkors@. It seems that the net-export log was taken when Chrome was able to make network requests -- I don't see any hung/failing requests in the log.

Could you try enabling chrome://net-export before your PC goes to sleep and stopping it after waking it up your PC and when Chrome is able to work again (and that's ~1min later according to your original description)? 

Comment 11 Deleted

Comment 12 by johnk...@gmail.com, Jul 31 2017

Sure, here it is.
chrome-net-export-log.json
3.2 MB View Download
Project Member

Comment 13 by sheriffbot@chromium.org, Jul 31 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "xunjieli@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: hdodda@chromium.org
@xunjieli-- Could you please check comment #12 and respond to it.

Thanks!
Cc: -xunji...@chromium.org
I didn't have time to dig deeper during my triage rotation. Leaving this open for network stack triagers.
Labels: Needs-Feedback
johnkors@gmail.com : Is this something that you continue to see consistently in the latest release as well? If yes, do you see explicit errors when trying to load a page? Which error code does it show? Applying needs-feedback label for this.

From the net log, I see there are a lot of events starting from 105412 (network change to ethernet at 16:36:42.694) and 105593 (at 16:36:49.187) which I think is the first network based URL_REQUEST to be successful. This is still well under a minute though.

Keeping in the triager's queue if they find something else in the netlog that may be helpful.
I am seeing the same issue on Windows 7.
Chrome: Version 60.0.3112.90 (Official Build) (64-bit)

I have attached a log. The sequence of actions is:
- Initially, twitter is open in a tab, everything working fine.
- Start logging
- Put PC into Sleep
- Wake PC up
- Open a new window
- In the new window, navigate to Duolingo site using its thumbnail (at this point, the cached page appears and Chrome's loading indicator is spinning)
- Dismiss 3 (I think) "page unresponsive" prompts, selecting "Wait"
- Page eventually loads and unfreezes after a couple of minutes
- Stop logging.

Note also that if I attempt to close all the windows while it is in the unresponsive condition, Chrome fails to shut down properly (I get the message next time I start it up).

This problem happens for me very reliably. As with the original report, other browsers are not affected, and the problem only started happening a month or so ago.

I hope this is useful.

chrome-net-export-log.json
3.1 MB View Download
Labels: -Needs-Feedback
Status: Untriaged (was: Unconfirmed)
chris.white@: That netlog looks very different from the original bug reporter's, and I suspect it's a different bug. In your case, it looks like your navigations aren't making it to the net stack at all for about a minute, if I'm correctly understanding how the log maps to what you did. Can you file a new bug with the information you posted here?
Components: -Internals>Network Internals>Network>Proxy
In the netlog from #12, events 105659 (a URL_REQUEST) and 105663 (its associated HTTP_STREAM_JOB) are interesting. It looks like that request is the first navigation attempted, and it hangs for about two minutes on after PROXY_SERVICE_WAITING_FOR_INIT_PAC. The PROXY_SCRIPT_DECIDERs 105687, 105688, and 105689, and I can't see why they're taking so long. Note that these start slightly before the last of the NETWORK_CHANGED events.

Sending this to the proxy component.

Comment 20 Deleted

Mergedinto: 755537
Status: Duplicate (was: Untriaged)
(Duping based on data in comment #12)

Comment 22 by johnk...@gmail.com, Jun 12 2018

I think I've narrowed this down to be caused by the GlobalProtect VPN client. Killing those in Task Manager, and Chrome responds immediately.

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