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Chrome does not connect to Internet after waking up from Sleep/Standby (July 2017)
Reported by
johnk...@gmail.com,
Jul 30 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.78 Safari/537.36 Example URL: Any Steps to reproduce the problem: The same issues as in: https://bugs.chromium.org/p/chromium/issues/detail?id=115916 What is the expected behavior? Be able to browse the internet using Chrome after waking a PC up from sleep What went wrong? Same here. Internet Explorer works fine, Chrome and Chromium lags for ~1 minute after waking computer from sleep mode. Saw this first time 1-2 weeks ago. Not sure if there has been any update lately. Affects both: Version 60.0.3112.78 (Official Build) (64-bit) Versjon 62.0.3171.0 (Offisiell delversjon) canary (64-bit) Did this work before? N/A Chrome version: 60.0.3112.78 Channel: stable OS Version: 10.0 Flash Version: Same here. Internet Explorer works fine, Chrome and Chromium lags for ~1 minute after waking computer from sleep mode. Saw this first time 1-2 weeks ago. Not sure if there has been any update lately. Affects both: Version 60.0.3112.78 (Official Build) (64-bit) Versjon 62.0.3171.0 (Offisiell delversjon) canary (64-bit)
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Jul 31 2017
Unable to reproduce the issue on windows 7, Mac 10.12.6 using chrome version 60.0.3112.78 and canary 62.0.3171.0. Able to use chrome after waking a PC from sleep without any issues. Can you please try the issue on new profile without any extensions/flags and update the thread if the issue still persists. try use of for complete cleanup https://www.google.com/chrome/cleanup-tool/index.html Thanks,
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Jul 31 2017
I've not tested win 7. I'm using Win10.
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Jul 31 2017
Thank you for providing more feedback. Adding requester "kavvaru@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 31 2017
I've run the cleanup tool. Issue is still there.
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Jul 31 2017
Thanks for the report. Can you follow the instructions at http://dev.chromium.org/for-testers/providing-network-details to provide a net-internals log and the output of "ipconfig /all" ?
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Jul 31 2017
Done
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Jul 31 2017
Thank you for providing more feedback. Adding requester "xunjieli@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 31 2017
Thanks johnkors@. It seems that the net-export log was taken when Chrome was able to make network requests -- I don't see any hung/failing requests in the log. Could you try enabling chrome://net-export before your PC goes to sleep and stopping it after waking it up your PC and when Chrome is able to work again (and that's ~1min later according to your original description)?
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Jul 31 2017
Sure, here it is.
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Jul 31 2017
Thank you for providing more feedback. Adding requester "xunjieli@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 2 2017
@xunjieli-- Could you please check comment #12 and respond to it. Thanks!
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Aug 4 2017
I didn't have time to dig deeper during my triage rotation. Leaving this open for network stack triagers.
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Aug 8 2017
johnkors@gmail.com : Is this something that you continue to see consistently in the latest release as well? If yes, do you see explicit errors when trying to load a page? Which error code does it show? Applying needs-feedback label for this. From the net log, I see there are a lot of events starting from 105412 (network change to ethernet at 16:36:42.694) and 105593 (at 16:36:49.187) which I think is the first network based URL_REQUEST to be successful. This is still well under a minute though. Keeping in the triager's queue if they find something else in the netlog that may be helpful.
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Aug 8 2017
I am seeing the same issue on Windows 7. Chrome: Version 60.0.3112.90 (Official Build) (64-bit) I have attached a log. The sequence of actions is: - Initially, twitter is open in a tab, everything working fine. - Start logging - Put PC into Sleep - Wake PC up - Open a new window - In the new window, navigate to Duolingo site using its thumbnail (at this point, the cached page appears and Chrome's loading indicator is spinning) - Dismiss 3 (I think) "page unresponsive" prompts, selecting "Wait" - Page eventually loads and unfreezes after a couple of minutes - Stop logging. Note also that if I attempt to close all the windows while it is in the unresponsive condition, Chrome fails to shut down properly (I get the message next time I start it up). This problem happens for me very reliably. As with the original report, other browsers are not affected, and the problem only started happening a month or so ago. I hope this is useful.
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Aug 17 2017
chris.white@: That netlog looks very different from the original bug reporter's, and I suspect it's a different bug. In your case, it looks like your navigations aren't making it to the net stack at all for about a minute, if I'm correctly understanding how the log maps to what you did. Can you file a new bug with the information you posted here?
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Aug 17 2017
In the netlog from #12, events 105659 (a URL_REQUEST) and 105663 (its associated HTTP_STREAM_JOB) are interesting. It looks like that request is the first navigation attempted, and it hangs for about two minutes on after PROXY_SERVICE_WAITING_FOR_INIT_PAC. The PROXY_SCRIPT_DECIDERs 105687, 105688, and 105689, and I can't see why they're taking so long. Note that these start slightly before the last of the NETWORK_CHANGED events. Sending this to the proxy component.
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Sep 1 2017
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Jun 12 2018
I think I've narrowed this down to be caused by the GlobalProtect VPN client. Killing those in Task Manager, and Chrome responds immediately. |
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Comment 1 by nyerramilli@chromium.org
, Jul 31 2017