TV Video will not play
Reported by
steviet...@gmail.com,
Jul 25 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.78 Safari/537.36 Example URL: http://abc.go.com/shows/the-bachelorette/episode-guide/season-13/9-week-8-spain-fantasy-suites Steps to reproduce the problem: 1.Go to URL http://abc.go.com/shows/the-bachelorette/episode-guide/season-13/9-week-8-spain-fantasy-suites TV show does not start blank screen, works in Firefox and Edge just not in Chrome 2. 3. What is the expected behavior? TV video would start in chrome, it doesn't What went wrong? TV video will not start in Chrome Did this work before? N/A Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 60.0.3112.78 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 26.0 r0 Contents of chrome://gpu: Graphics Feature Status Canvas: Hardware accelerated CheckerImaging: Disabled Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Hardware accelerated Video Decode: Hardware accelerated Video Encode: Hardware accelerated WebGL: Hardware accelerated WebGL2: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use decode_encode_srgb_for_generatemipmap disable_accelerated_vpx_decode disable_discard_framebuffer disable_framebuffer_cmaa disable_larger_than_screen_overlays exit_on_context_lost force_cube_complete msaa_is_slow scalarize_vec_and_mat_constructor_args texsubimage_faster_than_teximage Problems Detected Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost TexSubImage is faster for full uploads on ANGLE Applied Workarounds: texsubimage_faster_than_teximage Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Decode and Encode before generateMipmap for srgb format textures on Windows: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap VPx decoding is too slow on Intel Broadwell, Skylake, and CherryView: 616318 Applied Workarounds: disable_accelerated_vpx_decode Accelerated VPx decoding is hanging on some videos.: 654111 Applied Workarounds: disable_accelerated_vpx_decode Overlay sizes bigger than screen aren't accelerated on some Intel drivers: 720059 Applied Workarounds: disable_larger_than_screen_overlays Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Checker-imaging has been disabled via finch trial or the command line. Disabled Features: checker_imaging Version Information Data exported 7/25/2017, 7:08:27 PM Chrome version Chrome/60.0.3112.78 Operating system Windows NT 10.0.15063 Software rendering list version 13.8 Driver bug list version 10.93 ANGLE commit id 3e6a61fecba9 2D graphics backend Skia/60 a20ae70af542208b06c21413f13c4c86269c0b84- Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver Information Initialization time 206 In-process GPU false Passthrough Command Decoder false Supports overlays false Sandboxed false GPU0 VENDOR = 0x8086, DEVICE= 0x1912 Optimus false Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 23.7" Driver vendor Intel Corporation Driver version 20.19.15.4390 Driver date 2-18-2016 Pixel shader version 5.0 Vertex shader version 5.0 Max. MSAA samples 16 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) GL_VERSION OpenGL ES 3.0 (ANGLE 2.1.0.3e6a61fecba9) GL_EXTENSIONS GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Window system binding vendor Google Inc. (adapter LUID: 0000000000016c4a) Window system binding version 1.4 (ANGLE 2.1.0.3e6a61fecba9) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_create_context_robust_resource_initialization Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only RG_88 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only RGBA_F16 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 12 dwHeight 1080 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1920 iAdapter 0 lDriverSize 39479536 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Enabled szChipType Intel(R) HD Graphics Family szD3DStatusEnglish Enabled szD3DStatusLocalized Enabled szDACType Internal szDDIVersionEnglish 12 szDDIVersionLocalized 12 szDDStatusEnglish Enabled szDDStatusLocalized Enabled szDXVAHDEnglish Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C szDescription Intel(R) HD Graphics 530 szDeviceId 0x1912 szDeviceIdentifier {D7B78E66-5A52-11CF-BE62-DB26BAC2D935} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 4175 MB szDisplayMemoryLocalized 4175 MB szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz) szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz) szDriverAssemblyVersion 20.19.15.4390 szDriverAttributes Final Retail szDriverDateEnglish 2/17/2016 8:00:00 PM szDriverDateLocalized 2/17/2016 20:00:00 szDriverLanguageEnglish English szDriverLanguageLocalized English szDriverModelEnglish WDDM 2.0 szDriverModelLocalized WDDM 2.0 szDriverName igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll szDriverNodeStrongName oem2.inf:5f63e53470659c00:iSKLD_w10:20.19.15.4390:pci\ven_8086&dev_1912&subsys_06d41028 szDriverSignDate Unknown szDriverVersion 20.19.0015.4390 szKeyDeviceID Enum\PCI\VEN_8086&DEV_1912&SUBSYS_06D41028&REV_06 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{A0B9A067-519E-446B-AABB-EE4A28188E85}\0000 szManufacturer Intel Corporation szMiniVdd unknown szMiniVddDateEnglish Unknown szMiniVddDateLocalized unknown szMonitorMaxRes Unknown szMonitorName Generic PnP Monitor szNotesEnglish No problems found. szNotesLocalized No problems found. szOverlayEnglish Supported szRankOfInstalledDriver 00D10001 szRegHelpText Unknown szRevision Unknown szRevisionId 0x0006 szSubSysId 0x06D41028 szTestResultD3D7English Not run szTestResultD3D7Localized Not run szTestResultD3D8English Not run szTestResultD3D8Localized Not run szTestResultD3D9English Not run szTestResultD3D9Localized Not run szTestResultDDEnglish Not run szTestResultDDLocalized Not run szVdd unknown szVendorId 0x8086 Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay. Last couple of Beta's this has failed, it always worked before
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Jul 26 2017
Tested the issue on windows 7 &10 , Mac OS 10.12.5 using chrome M60 #60.0.3112.78 and canary M62 #62.0.3167.0 and issue is not reproduced. Able to load the load the given url , same like forefox browser. Attached screencast for reference. @steviet123-- Could you please check if you can reproduce the issue in fresh chrome profile without any extensions and flags enabled and provide us with your observations. Thanks!
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Jul 26 2017
Hmmm weird, I uninstalled and re-installed Chrome Beta, disabled all extensions and the problem continues on Windows 10 machine. I have the same Chrome beta version on my Android tablet and it works fine there on the URL. Guess nothing can be done about this one.
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Jul 26 2017
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 27 2017
@MTVTeam-- Requesting MTV team to look into this , as inhouse doesn't have abc.go.com site access to play videos. Thanks!
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Aug 1 2017
can't repro on either win7+chrome 61.0.3163.25 or win7+60.0.3112.78
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Aug 1 2017
I'm on Win 10 latest X64 not Win 7
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Sep 12 2017
steviet123@, it is the site disabled playback video on your repro url. If you look at the episode list, you'll see watch button grays out, the video is replaced by an image. I see the same behavior on chrome, edge and safari. You can still play video clip, chrome has no problem to play them.
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Sep 12 2017
The Issue IS with Chrome on ABC.COM and it is with a blocked Plugin if you just go to ABC.GO.COM, you receive a blocked plugin message in the URL bar, that does NOT happen with any other browser from Opera, Firefox, Edge etc. |
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Comment 1 by nyerramilli@chromium.org
, Jul 26 2017