@stevebrooker123 -- Thanks for posting this issue. Could you please provide the respective URL of the application which you are trying to install. This would help us in further triaging the issue.

Thanks in advance.

pnangunoori@, here is the app link: https://chrome.google.com/webstore/detail/teammap/mjmjeiofkaojeccdogfjmbmpflopiofn?utm_source=chrome-ntp-icon

I am seeing similar error message on Win7 as well on Latest Canary#62.0.3168.0.

Unable to reproduce the issue on Windows 7,Mac 10.12.6 & Ubuntu 14.04 using chrome reported version-60.0.3112.72, stable-60.0.3112.78 & Canary-62.0.3168.0 .

Able to add 'Team map' app successfully from webstore as per the URL mentioned in comment#3.

Please find the attached screencast for reference & let us know your observations on the same.
Thanks..!!

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	748607.mp4 1.7 MB View Download

Hmm.. interesting! Even i'm not seeing this issue anymore. Could something have been changed from app side recently?

I have not changed the app itself.

Just tried again and same error message

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Just for the record OS 10.12.4  Chrome 60.0.3112.72 (Official Build) beta (64-bit).
Could it be that something has been left behind on my computer from a previous installation of the same app?

Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

As per comment#8,tested the same issue on Mac -10.12.5 (test machine) with chrome version-60.0.3112.72  & latest Canary-62.0.3172.0.

Able to install 'Team map' app successfully from webstore without any errors.
As Mac 10.12.4 is unavailable with chrome Hyd team, could some one from MTV team to please look into this issue.

Adding 'TE-NeedsTriageFromMTV' label for further investigation.

Thanks..!!

There is no point in testing Mac 10.12.4. I have now updated to 10.12.6 and the problem still exists with Chrome 60.0.3112.78 (Official Build) beta (64-bit).

I suspect this needs to be tackled from another point of view to attempting to replicating it, i.e. what is the error message telling us and from that what could be the causes? Could it be something left over from a previous installation. Are there any Chrome error logs on my machine that could be examined?

Are there any crash logs listed in chrome://crashes? We would need the crash ID.

rdevlin.cronin@ - any thoughts on figuring out the cause of this crash?

Hmm... possibility related to issue 713315 (restricted, but summary is that the utility process is killed for taking too long).

stevebrooker123@, about how long does the installation "try" before you see the error message?

Otherwise, we use the UTILITY_PROCESS_CRASHED_WHILE_TRYING_TO_INSTALL message when there's an error on the UtilityProcessMojoClient, which is normally called with connection issues (e.g., couldn't start a process).  I would expect a regular connection issue to be easily reproducible, though - Ken, are there any other reasons that UtilityProcessMojoClient::error_callback_ would be called?

About 18 seconds, NOT counting the download time.

the timeout in the code is set to 15 seconds, so this definitely does sound like it could be issue 713315.

This is still very much a live issue for my company and given the positive comments from rdevlin over a month ago I was hoping for some resolution of it by now.

Should be fixed on M-61 by https://chromium.googlesource.com/chromium/src.git/+/e2129fc0c0290aa8191fa03970c59c3dcaf7a8af

(the same root cause as issue 713315)

Please reopen if that's not the case

Thanks very much. I can confirm the issue I was experiencing has disappeared.

 Issue 753826  has been merged into this issue.