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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Allow Chromebooks with dead batteries to receive Critical Updates while on charger

Reported by jim.dantin@chromium.org, Jul 23 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9592.66.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.72 Safari/537.36

Steps to reproduce the problem:
1. Use a Chromebook that has a dead or low battery - leave plugged into charger.
2. Receive a Critical update notice
3. Attempt to install the update, but receive warning that battery must be at 30%
4. Impossible to update if battery is dead.

What is the expected behavior?
Should be able to install Critical updates just like other updates.

What went wrong?
Battery level requirement is different. Chromebooks with completely dead batteries cannot receive the update at all.

If the update is "Critical", this is a "critical" issue!

Did this work before? N/A 

Chrome version: 60.0.3112.72  Channel: beta
OS Version: 9592.66.0
Flash Version: 

See recent CBC topic
https://productforums.google.com/forum/#!topic/chromebook-central/T1DLyKI3jQc

This was escalated and verified by CBC CM.

Note - unable to test if this is a bug or WAI - what happens with Chromeboxes or other devices that do not have batteries? Is this only a Critical update issue, or a new WAI?

#CBC-RS/TC-watchlist
 
Reference: https://chromium.googlesource.com/chromium/src.git/+/a759779ea423073c8e45f598a191e9878c17724c

It appears that the new behavior means that update notices will never appear for Chromebooks with dead batteries.

Completely understand the thought process behind this feature but I agree with Jim. If device has a defunk battery how does CrOS handle this?
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Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.

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