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Starred by 3 users

Issue metadata

Status: Verified
Owner:
Last visit > 30 days ago
Closed: Sep 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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BT headphones can't be paired or removed

Reported by denny.lo...@gmail.com, Jul 19 2017

Issue description

Chrome Version       : 60.0.3112.50
OS Version: 9592.37.0
URLs (if applicable) :


What steps will reproduce the problem?
1. Open Settings --> Bluetooth
2. Select 'Air Venture' headphones from list of unpaired devices


What is the expected result?

- Either Headphones will successfully pair or an option is offered to remove the item. 


What happens instead of that?

- A window opens with the message: unknownError
- Only option is 'OK'


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 9592.37.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.50 Safari/537.36


 
Screenshot-BT.png
54.2 KB View Download
Screenshot 2017-07-17 at 1.14.19 PM.png
37.1 KB View Download

Comment 1 by ecabrera@google.com, Jul 27 2017

Cc: ovanieva@chromium.org
Labels: Hotlist-ConOps-TopPriority Hotlist-ConOps Hotlist-ConOps-Source-Forum
Noticed this is still unconfirmed. 
If you need more data from me just let me know. Thanx.

#CBC-RS/TC-watchlist
We are seeing an increase in customer reports about bluetooth issues.

Feedback about Bluetooth issues increased 30% in July (when normalized for lower usage rates over summer months). 28% of the feedback was related to media (speakers and headphones).
Components: OS>Systems>Bluetooth
Labels: -Pri-3 Pri-1
Cc: mcchou@chromium.org rjahagir@chromium.org pbath...@chromium.org josephsih@chromium.org
Owner: mcchou@chromium.org
Status: Assigned (was: Unconfirmed)
I was able to pair my 'Air Venture' headphones again after the last update using -

  Google Chrome	61.0.3163.80 (Official Build) beta (64-bit)
  Platform	9765.53.0 (Official Build) beta-channel lulu
  Firmware Version	Google_Lulu.6301.136.57
  ARC	4312059

Hopefully, the issue is fixed for others too.

Thanx,
~Denny
Status: Verified (was: Assigned)
As per #6

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