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Accessibility options lead to new doc tab freeze on veyron mickey |
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Issue descriptionChrome Version: 59.0.3071.113 Chrome OS Version: 9460.67.0 Chrome OS Platform: veyron_mickey <b>Network info: <network, encryption type, router model (if known)></b> Please specify Cr-* of the system to which this bug/feature applies (add the label below). Steps To Reproduce: (1) Login to ASUS Chromebit CS10 (any type of session - managed, guest, public) (2) Enable ChromeVox and High Contrast scheme (3) Create new document (Docs or Sheets) in Google Drive Expected Result: New tab opens and new documents is ready to be edited Actual Result: New tab open and before you could edit it top part of screen flickers, mouse pointer won't move, system looks like hanged. But it actually works, responds to keyboard commands and mouse moves, it's just not visible How frequently does this problem reproduce? (Always, sometimes, hard to reproduce?) Always What is the impact to the user, and is there a workaround? If so, what is it? The tab could be closed or ChromeVox restarted Please provide any additional information below. Attach a screen shot or log if possible. Tried recording with Screen Recorder extension but it actually recorded normal video, without any bug manifestation, so it must be only some visualization issue For graphics-related bugs, please copy/paste the contents of the about:gpu page at the end of this report. ⛆ |
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Aug 2 2017
Hello guys, any updates on this?
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Aug 7 2017
Hello guys, I'm following on behalf of mventura@google.com, customer is requesting ETA or update since his production is being affected and his users are not able to complete their jobs. Please assist us on this issue! Thanks
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Aug 17 2017
josafat@ - Could you please help to triage this issue?
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Aug 17 2017
David/Albert, can you evaluate/route this issue? vkasatkin@, can you check if problem exist in M60?
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Aug 17 2017
re:#4 josafat@ - Yes, it is reproducible on M60 as well.
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Sep 1 2017
Hello team, I have a customer requesting an update on this issue. Are there any updates?
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Sep 14 2017
josafat@ - can you please provide an update to this issue? Customer is unhappy and this issue is blocking them from using the device. is there any known workaround for that?
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Sep 15 2017
dtseng@, josafat@ - any updates on this one?
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Sep 18 2017
+ dmazzoni who owns high contrast.
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Sep 29 2017
My customer is unhappy since this issue is affecting him. Are there any updates?
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Sep 29 2017
This is a known issue with the high contrast extension. We're working on a long-term fix to make High Contrast native in Chrome, which will solve that. We don't have an ETA for a fix specific for this Docs issue. As a workaround you can disable high contrast for that particular site and use operating-system-wide high contrast features.
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Oct 22 2017
dmazzoni@ It is difficult for the customer to accept the current workaround that your explained previously, and the customer is waiting for the solution by the OS update. So, I would appreciate it if you could share the any information about the ETA for a fix specific for Docs issue.
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Nov 12 2017
Is there any ETA now?
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Nov 24 2017
dmazzoni@ Please update this case and share any update that can be shared with the customer.
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Dec 1 2017
dmazzoni@ do you have any update on this issue ? the customer is extremely unhappy.
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Dec 18 2017
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Aug 1
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Dec 14
Hello! This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time - If you are currently working on this bug, please provide an update. - If you are currently affected by this bug, please update with your current symptoms and relevant logs. If there has been no updates provided by EOD Wednesday, 12/19/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary. Thank you!
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Dec 20
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information. |
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Comment 1 by mventura@google.com
, Jul 21 2017