Confusing UI on after mandatory move to Settings Overrides API
Reported by
partn...@traffisco.com,
Jul 11 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.50 Safari/537.36 Steps to reproduce the problem: 1. Use tabs API to open a new tab from extension 2. Update the extension to use the new mandatory Settings Overrides API (starting from August 1 2017) 3. User get a "Is this is what you expected to see" notification What is the expected behavior? User should not get this notification if the extension used to open a new tab and no new functionality is added in the update. What went wrong? Users are unaware that the update took place and not expecting to see the "new tab is changed notification" and just blindly click the "Restore settings" button loosing the new tab override functionality without knowing it. Did this work before? N/A Does this work in other browsers? Yes Chrome version: 60.0.3112.50 Channel: stable OS Version: OS X 10.12.5 Flash Version: After the notification from the chrome store to update extensions to use the proper API the updated extension have a 70%-90% drop in active users. I understand that users should be aware about the changes that the extension makes to their browser and have the ability to restore those changes. With this new change, long time extension users(that know what the extension does) disable the extension without even knowing.
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Jul 17 2017
Steps to reproduce: 1. Upload old_API.zip to the chrome store. 2. Install the extension. 3. Upload the extension with the new API with update_to_the_new_version.zip At some point the extension will update in the browser. Upon opening a new tab(at some random time from the user prospective) a VERY INTIMIDATING popup will appear that says that some extension changed the browser settings. Users don't really can associate the popup with they beloved extension and blindly click "Restore Settings". This is a very bad UI. The popup shout at very least have the extension icon and name in that popup so users can really know what happening. In the end March developers lost up to 90% of their user base after updating to the new API. Attached the extension files, screenshot of the popup, screen shoot of a random extension stats that shows the users drop the day they updated the extension. Also, the impressions(searches from the chrome store) also dropped in the same date. I don't understand how's that related but it happened. Loosing 75% of users on average is very bad.
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Jul 17 2017
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 20 2017
As per comment #2, We need to upload extension to Webstore since we can't do it from TE-End adding Webstore component and "TE-NeedsTriageHelp" label for further triage from dev team.
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Jul 20
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by krajshree@chromium.org
, Jul 12 2017Components: Platform>Extensions
Labels: Needs-Feedback