ARC++ is not starting up for new users in M61. |
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Issue descriptionSeveral M61 devices are having trouble starting ARC++. The provisioning process that we guide new users through ends with an "Unknown error." Retrying and/or rebooting does not resolve the issue. We have feedback reports from the following devices: * Samus 61.0.3144.0 / 9693.1.0 / 4123572 [1] * Lulu 61.0.3136.5 / 9672.0.0 / 4118168 The logs show a lot of Wayland errors, repeating again and again: 07-10 12:06:05.401 24 24 I wayland-service: Connected to Wayland via display 0xe697a180 07-10 12:06:05.401 24 24 E wayland-service: Error: Required global wl_drm version 2 not set. 07-10 12:06:05.401 24 24 W wayland-service: Wayland global interface requirements not met. 07-10 12:06:05.401 24 24 W wayland-service: No Wayland server. Sleeping for 1s [1] https://feedback.corp.google.com/product/208/neutron?lView=rd&lReport=68017295883
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Jul 11 2017
Assigning to Hiro for prioritization.
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Jul 11 2017
Seems like a P0 if it's reproducible. Adding RBD label. +Josafat for visbility.
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Jul 11 2017
Just a note that this is on my lulu which is not officially supported. I don't have another device to test on. I submitted feedback at 10:25 this morning (UK) but can't see it in https://www.google.com/tools/feedback/reports *Leon Pritchard* Technical Deployment Specialist lpritchard@google.com | +44 20 3321 1831 [image: unnamed.gif]
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Jul 11 2017
Leon, could this be your report: https://feedback.corp.google.com/product/208/neutron?lView=rd&lReport=66508905053 Unfortunately, it contains no logs.
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Jul 11 2017
I actually don't have access to that, if it is then we may have another bug that the "send feedback" within the Android Window isn't working correctly. I'm currently waiting for it to timeout again and I'll resubmit.
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Jul 11 2017
Just submitted feedback again from lpritchard@google.com. Checked screenshot and logs. Manually attached net-export and have a chromeOS debug log.
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Jul 11 2017
Sorry to bother you with this again, but could you submit one more feedback log, putting your e-mail address in the description? The reporter e-mail address gets redacted by the system, so I cannot search for it. If you put your e-mail in the description, I can find it.
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Jul 11 2017
I can't reproduce the problem in latest canary: 9731.0.0 / 61.0.3152.0, maybe it's fixed already.
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Jul 11 2017
Resubmitted with email in comments section
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Jul 11 2017
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Jul 11 2017
It looks to be handled at b/63136374
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Jul 11 2017
So, Samus 61.0.3144.0 / 9693.1.0 is indeed b/63136374 (manual Chrome uprev was a bad one) Lulu 61.0.3136.5 / 9672.0.0 can be a different issue.
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Jul 11 2017
http://feedback/#/Report/68092374432 Zygote process is repeatedly crashing... Found the same issue reported by yoshiat@ on Samus b/62972024 but no updates there 07-11 12:05:40.689 3978 3978 F libc : Fatal signal 11 (SIGSEGV), code 1, fault addr 0xffde5000 in tid 3978 (zygote) 07-11 12:05:40.742 4162 4162 F DEBUG : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 07-11 12:05:40.742 4162 4162 F DEBUG : Build fingerprint: 'google/samus/samus_cheets:7.1.1/R61-9672.0.0/4118168:user/release-keys' 07-11 12:05:40.742 4162 4162 F DEBUG : Revision: '0' 07-11 12:05:40.742 4162 4162 F DEBUG : ABI: 'x86' 07-11 12:05:40.742 4162 4162 F DEBUG : pid: 3978, tid: 3978, name: zygote >>> zygote <<< 07-11 12:05:40.742 4162 4162 F DEBUG : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0xffde5000 07-11 12:05:40.742 4162 4162 F DEBUG : eax 00000000 ebx 00000f8a ecx 00000f8a edx 0000000b 07-11 12:05:40.742 4162 4162 F DEBUG : esi f63bbb0c edi f63bb9b0 07-11 12:05:40.742 4162 4162 F DEBUG : xcs 00000023 xds 0000002b xes 0000002b xfs 00000000 xss 0000002b 07-11 12:05:40.742 4162 4162 F DEBUG : eip f63bc430 ebp f63bba30 esp f63bb948 flags 00000296 07-11 12:05:40.744 4162 4162 F DEBUG : 07-11 12:05:40.744 4162 4162 F DEBUG : backtrace: 07-11 12:05:46.203 4182 4182 F libc : Fatal signal 11 (SIGSEGV), code 1, fault addr 0xff891000 in tid 4182 (zygote)
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Jul 11 2017
Found the bug for this one b/62885307
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Jul 11 2017
Summary: * The failure in Samus 61.0.3144.0 / 9693.1.0 / 4123572 is b/63136374. * The failure in Lulu 61.0.3136.5 / 9672.0.0 / 4118168 is Bug 735538. Both looks to be fixed in more recent versions (9694.0.0 or after.)
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Jul 11 2017
This has been addressed/resolved. |
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Comment 1 by bartfab@chromium.org
, Jul 11 2017