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Chrome Freezing only reboot stop this
Reported by
jami...@gmail.com,
Jul 6 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 Steps to reproduce the problem: 1. Wake from sleep. 2. Open the browser. 3. Wait a few seconds everything stops. Sometimes the audio keeps playing. 4. Process can't be killed even with -Force on the PowerShell or /f on the CMD 5. After a few minutes process disappears and I can open chrome again. But it stop working just the same as before. 6. If I reboot the notebook I get it working 90% of the time. Some reboots just don't work and chrome keep freezing. What is the expected behavior? What went wrong? This has been happening for more than a month and I tested everything. Removed all the addons, cleared the cache, even logged of chrome. And even tried to format the PC. This only happens on my Core i5 7th gen. I have a Core i5 3rd gen and a Core i7 6th gen and don't get this bug. Also tested all the RAM from the machine to check. Bug again only chrome has this. Firefox and Edge don't. When I try to kill the process I just can't. Eventually the process disappears after a few minutes but as described above when I open chrome again without a reboot it keeps freezing. Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? Yes Stoped working after I installed windows creators update Chrome version: 59.0.3071.115 Channel: stable OS Version: 10.0 Flash Version:
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Jul 7 2017
Just enabled the Crash reporting. How do I provide a crash server?
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Jul 7 2017
Thank you for providing more feedback. Adding requester "sandeepkumars@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 7 2017
Enabled the crash reporting on settings and put the computer do sleep. Waited a few minutes and waked it from sleep again and opened Chrome. Sometimes the browser dont freeze before I try to load a website, sometimes it freezes when I open a website. Opened the web.whatsapp.com that was open on my desktop and everything froze like always. Rebooted the computer without trying to kill the chrome process and no crash was detected. The curious thing is that the whatsapp that was open on the desktop didn't close. Usually when you try to open a whatsapp on another tab or machine the previous one closes.
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Jul 7 2017
Browser frozen again. Never waited with it frozen. Left the machine there with the Browser showing not responding. It seens that only the GUI is frozen. After a few long minutes the site I started to load worked and when I tried to click the GUI frozen again.
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Jul 7 2017
Tried to kill Google Chrome. Every other process ended except the 10500 that is not responding and can't be killed. the taskkill /F /T /PID 10500 says the process could not be terminated. Reason: There is no running instance of the task. But the task is there. After a couple minues the 10500 disappears and them I can load chrome again. Still Crashes (0) showing when I access chrome://crashes
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Jul 10 2017
OS full freeze ever since Chrome .115 (multiple Win8.1 PC's). No crash report, only waiting (sometimes) or hardware reset button. Productivity on multiple workstations (different location, not related to each other) took a full nose dive (because these freezes take at least 20 minutes of my time). Only way to solve until now is to use Firefox. Signs browser is affected (because I have _some_ systems that are not affected). And also signs it's in the underlying Chromium code, not just Chrome, since Opera has EXACTLY the same problems with the latest update: - The menu button isn't reacting - in web.whatsapp.com or web.telegram.org, the conversation list to the left can be clicked, but there's no reaction on the right (conversation should appear). - in gmail, after a few clicks and browsing, the More button (on top, when a message is selected), doesn't activate anymore. Sadly, no common factor on those affected and non-affected PC's can be found, other than Chrome/Opera freezing it. When those 3 problems are encountered, you can be sure it will freeze after a while (unpredictable how long, but the more you browse, the faster it will happen). You can also be sure, a full uninstall (including Appdata/Localappdata/Roaming folders) and reboot, and re-install of the browser doesn't work (the signs can be tested directly after install, and you'll see it's consistently not working). Hope the bug can be found in the original Chromium code.
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Jul 10 2017
Just found a pen input thread: https://bugs.chromium.org/p/chromium/issues/detail?id=732158 Seems that's more where my bug lies. Are you having pen input also by any chance?
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Jul 10 2017
The device I'm having this issue does have pen and touch input. But it's freezing from using the touchpad. Most of the times when I open the lid from sleep. After a few seconds the browser freezes. But sometimes it happens during usage. Will watch if it's when I use touch. The touch feature of Windows 10 is just great i use a mix of touch and touchpad. At first I thought it was some kind of rootkit because you just can't kill the chrome process. After issuing a kill -force the process keeps running for about 2 or 3 minutes.
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Jul 11 2017
Havin pen input is just another hint for the Chromium team to solve then! It's still the only common thread I've seen for the later versions of Chrome. Maybe just having the pen input there, even not used actively, is enough to freeze the whole OS. For your workaround for now, is to fully uninstall Pen input (disconnect it is enough if you never installed drivers). For me, I need my pen, I'll just have to make do with Firefox till it's solved
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Jul 11 2017
But why this started with Creator Update? I didn't had this issue before this last Windows 10 Major update. Perhaps they changed something in the Pen Input system of the SO?
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Jul 12 2017
I don't think it's fully a Creator Update error, as pen input on Win8.1 causes freezing issues as well (I have 2 Win8.1 with this problem, also having pen input). It could also be another Chrome update that coincided with the same time as Creator Update. Seeing the other threads, they're closing in on solving it.
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Jul 14 2017
This is dupe of issue#724836 which is already fixed on latest Chrome Beta(60.0.3112.66), Can someone please try the Beta and let us know if you still able to reproduce the issue.
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Jul 28 2017
@ jamilbn : As per comment #14 could you Please create new profile without extensions and apps.Re-check once in latest Stable/Beta #60.0.3112.78 and let us know the observations of the issue which would help us to triage the issue further. Thanks in Advance.
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Jul 28 2017
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Jul 29 2017
After I installed it I couldn't recreate the freeze process. It almost always happened after I wake the machine from sleep. Some rare ocasions during normal use. Everything was fine until I woke it from sleep today and it just frozen like before. So no, chrome 60 didn't solved this issue. Maybe mine is not related to the pen and ink input.
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Jul 29 2017
Thank you for providing more feedback. Adding requester "rbasuvula@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 14 2017
While freezing has been solved, sadly, pen/graphic tablet users are now at an disadvantage (most interactive sites like web.whatsapp.com, web.telegram.org, but really almost ALL websites will have quirks now), as many clicks are not registered anymore. The usage (full pen control, NO FREEZING) from 2 months ago seems like a distant dream now, as it seems "disabling pen support" was the solution, instead of really fixing the bug.
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Aug 14 2017
Here I'm still getting a lot of freezing. The GUI freezes but the browser keeps working. I tested this by opening a few sites. When I click the address bar and type something it works and open the site. But the GUI is frozen so nothing visual happnes. As I said before, this started with the creators update.
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Aug 25 2017
We have multiple users reporting frozen browsers since version 59 - all on Windows. Problem is intermittent, but very wide spread. GUI will go unresponsive and, after 20-30 seconds, respond again or ask to Wait/Kill tabs.
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Aug 25 2017
Much more than 30 seconds here. The bad part is that I can't kill it. First I thouht it was some kind of malware. The process is frozen and even kill force can't get rid of it. After a while it get's killed. More than a minute. The only way to launch the browser again without freezin is to reboot.
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Sep 3 2017
The freezes started to become more and more frequently. Now I'm having to reboot 2 or 3 times to get the browser working.
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Oct 10 2017
@Reporter: Could you please check the issue on latest stable #61.0.3163.100 or on latest canary 63.0.3236.0 and update the behavior. Thanks!
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Oct 10 2017
I'm using 61.0.3163.100 and can't reproduce the error for a while now. You can close this.
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Oct 10 2017
Thank you for providing more feedback. Adding requester "kebalaji@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 13 2017
Marking this issue as WontFix as per the C #25. jamilbn@ Could you please file a new bug if the issue still exists in latest chrome builds. Thanks! |
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Comment 1 by sandeepkumars@chromium.org
, Jul 7 2017