Chrome OS Version: 59.0.3071.91
Chrome OS Platform: AOPEN Full-Size Commercial Chromebox

Steps To Reproduce:
(1) Have a Chrome app running in kiosk mode.
(2) Make a call to chrome.hid.getDevices to get all attached HID devices.
(3) Make a call to chrome.hid.connect with the deviceID from the getDevices call made above.

Expected Result: Successful connection to the USB HID device.

Actual Result: Chrome runtime error - "Failed to open HID device".

How frequently does this problem reproduce? Always.

The device we are trying to connect to is an HID touchscreen (multitouch). We need to reset the device using the USB API. We have also tried running the normal chrome.usb commands to open a connection to the device (chrome.usb.getDevices and chrome.usb.openDevice) - this produces a runtime error stating "Failed to open device". We have added the following permissions to our manifest file:

"usb", {"usbDevices": [
 {"interfaceClass": 0},
 {"interfaceClass": 2},
 {"interfaceClass": 3},
 {"interfaceClass": 5},
 {"interfaceClass": 9},
 { "vendorId": 1046, "productId": 4352 }
]},
"hid"

Thanks!