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Glimmer's screen goes dark in guest mode or after signing out of user session |
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Issue descriptionChrome Version: M61.0.3144.0 dev glimmer OS: ChromeOS 9693.1.0 What steps will reproduce the problem? Either enter VT2, sign in as Guest or sign out from a user session. What is the expected result? You can see the display. What happens instead? The screen goes dark. When shinning a light on the screen and look closely, the display is still there as if it is no longer back lit. The brightness button does not help. Need to reboot the device to resume the display. This issue is only reproducible on Glimmer and does not happen on other devices such as elm and reks. Two Glimmers were tested. This issue begins from M61.0.3138.0:9690.0.0 dev glimmer. This issue does not reproduce in M60.0.3112.50:9592.37.0 beta glimmer.
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Jul 14 2017
Sounds like a display issue - Will are you the right assignee?
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Jul 14 2017
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Jul 21 2017
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Jul 31 2017
Reproduce the issue on Chrome 61.0.3163.16/CrOS 9765.12.0 - Glimmer. After signing out from user accounts, the screen goes black. Brightness key doesn't work.
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Jul 31 2017
This works fine on ToT on glimmer (62.0.3166.0), is this only broken on 61?
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Aug 1 2017
It is only broken in M61. Tested and still reproduced in M61.0.3163.16:9765.12.0 dev glimmer. Not reproduced in M60 and M62 (62.0.3169.0:9795.0.0).
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Aug 1 2017
Confirmed the issue began from M61.0.3138.0:9690.0.0 dev. The issue was not reproduced in the previous build M61.0.3138.0:9688.0.0 dev.
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Aug 2 2017
no problem on glimmer on 61.3163.20.
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Aug 3 2017
Still reproduced in 9765.16.0 61.0.3163.30 9765.15.0 61.0.3163.20 9765.13.0 61.0.3163.20 Reproduced on two Glimmers DVT. One managed and one unmanaged. Video: https://drive.google.com/a/google.com/file/d/0B6gObwYapS4UMGN4ZzJoaTJCajA/view?usp=sharing
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Aug 3 2017
Resharing the video with permission fixed: https://drive.google.com/file/d/0B66sLSSfR23oUXViZmVIWE1LdG8/view?usp=sharing
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Aug 4 2017
We need a new owner since Will moved on. Can we push this one a bit? Trying to close Beta blockers for M61. Thanks bunches,
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Aug 8 2017
Ping since we're planning a Beta release next week. Can we escalate since this is tagged as a beta blocker? Thanks.
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Aug 8 2017
Stéphane Marchesin called out that this is being fixed by Intel (per my IM); need to monitor / test / unblock. Reassigning since Will is no longer on CrOS.
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Aug 10 2017
Hi all, we're targeting a Beta next week so we need fixes and/or workarounds submitted by COB Monday 8/14 if this is still considered a beta blocker. Possible? Have who / what we need to move this forward? Thanks!
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Aug 17 2017
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Comment 1 by avkodipelli@chromium.org
, Jun 30 2017Components: UI
Labels: -Type-Bug -Pri-3 ReleaseBlock-Beta M-61 Pri-2 Type-Bug-Regression