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Issue 737939 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Nov 2017
Cc:
█ hdodda@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Not able to print from browser (only have issues with chrome)

Reported by ecruysbe...@gmail.com, Jun 29 2017 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

Steps to reproduce the problem:
1. Try to print from browser (both using the print-button and ctrl+shift+P give the same issue)
2. google opens the 'print window' with preview
3. I choose print, but the printer doesn't get any command

This only happens with my printer (ricoh afficio SP3400N), when I send it to another printer on the other side od our office it prints just fine. I can also print from other computers with my printer. So the issue only manifests itself with 1) My computer 2) my printer and 3) google chrome. 

What is the expected behavior?
The printer gets the command and prints the page

What went wrong?
the printer doesn't receive a command

Did this work before? Yes Beginning of May I guess?

Chrome version: 59.0.3071.115  Channel: stable
OS Version: 10.0
Flash Version:

Comment 1 by hdodda@chromium.org, Jun 30 2017

Cc: hdodda@chromium.org
Components: Internals>Printing
Labels: Needs-Feedback
Tested on windows 10 & 7 using chrome M59 #59.0.3071.110 and canary M61 #61.0.3144.0 with ricoh printer and issue is not reproduced.

@ecruysberghs.sni-- Could you please check if you can reproduce the issue with fresh chrome reinstall and create a fresh chrome profile without any extensions and flags enabled .

Thanks!

Comment 2 by ecruysbe...@gmail.com, Jun 30 2017 

Hi

I've already tried reinstalling chrome twice (also deleting all of the cookies, et cetera and using CC Cleaner), disabled all extensions but it still doesn't work.

Also tried to print using incognito modus but to no avail. There is one other laptop in our office that has the same issue with another ricoh aficio printer (both laptops have windows 10).

Thanks for your help!
Project Member

Comment 3 by sheriffbot@chromium.org, Jun 30 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by ligim...@chromium.org, Jun 30 2017

Labels: Needs-Triage-M59

Comment 5 by hdodda@chromium.org, Jul 5 2017 

@Could someone from prin tteam look into this issue ,as TE is unable to reproduce it.

Thanks!

Comment 6 by rbpotter@chromium.org, Jul 5 2017 

Don't have this exact model to test, but tried installing both drivers here:  http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/sp31/sp31.htm and set them up to print to file. Both ended up with non-empty files and converting the PS files to PDF showed everything printed correctly.

Do you know which of the drivers (PCL or PostScript) you are using?

Comment 7 by pbomm...@chromium.org, Jul 10 2017

Labels: Needs-Feedback

Comment 8 by brajkumar@chromium.org, Nov 7 2017

Status: WontFix (was: Unconfirmed)
Due to lack of user response closing this issue, please raise a new issue if you come across the similar one any of the latest chrome version.

Thanks!
►

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