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Issue metadata

Status: Archived
Owner: ----
Closed: Jul 17
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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chrome wont open

Reported by slawte...@gmail.com, Jun 29 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.109 Safari/537.36

Steps to reproduce the problem:
1. open chrome
2. it tries to open but then doesnt
3. go to task manager end 1 of the 2 processes then chrome launches

What is the expected behavior?
fro chrome to open when i click on it. 

What went wrong?
when ever i go to open chrome it doesn't open. If i then go in task manager and end 1 of the processes so chrome.exe (some times one with the highest memory use) chrome then opens. Some times doing this has no effect and chrome will just not open. 

Did this work before? N/A 

Chrome version: 59.0.3071.109  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: latest

I'm a technical consultant so know my way around a computer. 
I have tried various fixes. uninstall/reinstall, uninstall, remove from registry (in regedit) then reinstall. 
I have even tried installing the canary version but still get the same problem.
I've also turned off firewall and anti virus - which id expect to be the normal culprit.. but still get the issue. 

Any ides? :)
 
Labels: Needs-Triage-M59

Comment 2 Deleted

Labels: Needs-Feedback
Unable to reproduce the issue using #59.0.3071.109 on Win 7 as per the steps mentioned in comment #0. Able to open the Chrome.

Could you please upgrade your chrome to the latest version and once check if you still face the issue?

Thanks!!

Comment 4 by slawte...@gmail.com, Jul 17 2017

as explained in my first report I installed Canary which is literally the latest version you can get. 

however for the record today I uninstalled chrome and downloaded the latest version, installed it and I am still getting the same issue. :(

help?
Project Member

Comment 5 by sheriffbot@chromium.org, Jul 17 2017

Cc: sandeepkumars@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "sandeepkumars@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Project Member

Comment 6 by sheriffbot@chromium.org, Jul 17

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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