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device.open() fails with error "NotFoundError: Device unavailable." when device has Serial Number
Reported by
sczar...@informationmediary.com,
Jun 28 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 Steps to reproduce the problem: 1. enable flag here: "chrome://flags/#enable-experimental-web-platform-features" 2. click the "CONNECT" button. 3. select device and connect. What is the expected behavior? The "Device requested" message is displayed and in the "site information" the device selected is listed. What went wrong? The error message "NotFoundError: Device unavailable." is displayed. Did this work before? N/A Does this work in other browsers? Yes Chrome version: 59.0.3071.115 Channel: stable OS Version: 10.0 Flash Version: The USB device I am using is a custom device with firmware made to be used with WebUSB, I am able to connect the the device and get the Landing Page no problem, the device has vendorId, productId, classCode, subclassCode, protocolCode and Serial Number. Everything works as intended if the firmware dose not have a Serial Number, the problem only happens when a Serial Number is added to the firmware.
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Jun 28 2017
USB User[14:36:14] USB device added: vendor=8697 "", product=4099 "CertiScan(R) Desktop USB RFID Reader", serial="IMCDTR200000", guid=e82d0b1a-2d72-4e1f-b073-9a4691323d9b USB Event[14:36:14] Failed to open device: Operation not supported or unimplemented on this platform USB Event[14:36:14] Failed to open device: Access denied (insufficient permissions) USB Event[14:36:14] Failed to open device: Operation not supported or unimplemented on this platform USB Event[14:36:14] Failed to open device: Entity not found USB Event[14:36:14] Failed to open device: Operation not supported or unimplemented on this platform USB User[14:36:14] USB device added: vendor=4172 "", product=33345 "", serial="", guid=e1bb74d4-890b-4452-b22e-2ed7482e7bd1 USB Event[14:36:14] Failed to get active configuration: Entity not found USB Event[14:36:14] Failed to get config descriptor: Entity not found USB User[14:36:14] USB device added: vendor=32902 "", product=7206 "", serial="", guid=4254a041-061f-4377-99cf-c4956540a3d9 USB Event[14:36:14] Failed to get active configuration: Entity not found USB Event[14:36:14] Failed to get config descriptor: Entity not found USB User[14:36:14] USB device added: vendor=32902 "", product=7213 "", serial="", guid=cc4e6d45-3c01-4590-97d6-8b13352b54ba USB Event[14:36:14] Failed to get active configuration: Entity not found USB Event[14:36:14] Failed to get config descriptor: Entity not found
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Jun 28 2017
Thank you for providing more feedback. Adding requester "reillyg@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 28 2017
as well when I unplug the USB device and plug it back in i get the following added:
USB Debug[14:40:40] Driver for \\?\usb#vid_21f9&pid_1003#imcdtr200000#{dee824ef-729b-4a0e-9c14-b7117d33a817} is WINUSB.
USB Debug[14:40:40] Driver for \\?\usb#vid_21f9&pid_1003#imcdtr200000#{258a1020-4edf-4e8a-a913-a1028af9c265} is WINUSB.
USB User[14:40:40] USB device added: vendor=8697 "", product=4099 "CertiScan(R) Desktop USB RFID Reader", serial="IMCDTR200000", guid=3ae9525f-4d0c-4e29-9cc1-dd016b1800e4
USB Debug[14:40:40] Driver for \\?\usb#vid_21f9&pid_1003#imcdtr200000#{a5dcbf10-6530-11d2-901f-00c04fb951ed} is WINUSB.
USB User[14:40:39] USB device removed: guid=e82d0b1a-2d72-4e1f-b073-9a4691323d9b
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Jun 29 2017
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Jul 5 2017
@MTV Team-- Requesting MTV team to look into this , as this issue requires USB connected to triage . Thanks!
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Sep 13 2017
Please try again with Chrome 62.0.3172.0 or later. I have improved the logging of device.open() failures.
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Sep 13 2017
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Oct 11 2017
The NextAction date has arrived: 2017-10-11
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Oct 11 2017
No update from the issue reporter. Closing as WontFix unless we get more information. |
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Comment 1 by reillyg@chromium.org
, Jun 28 2017