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Issue 737579 link

Starred by 3 users

Issue metadata

Status: Archived
Owner:
Last visit > 30 days ago
Closed: Dec 13
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug


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Delays or unable to connect to network on Chrome 60

Project Member Reported by marcore@chromium.org, Jun 28 2017

Issue description

Chrome Version: 9592.22.0 60.0.3112.34
OS:ChromeOs

What steps will reproduce the problem?
1. Login to Chromebook
2. Wait until the network is connected
3. Connection fails
4. Wait for a while / connect to different network

What is the expected result?
The customer should be able to connect to the internet without delays or having to switch networks.

What happens instead?
The customer has to wait for a while or switch to a different network to connect to the internet properly.

Date and Time of the issue reproduced: 2017/06/21 18:42
Using VPN and proxy network (Pac file).

Customer has claimed that the issue started occurring after the Chrome updated to v.59.
Before the update, he had no trouble connecting to the internet and all policies set were properly fetched when logged into the Chromebook. However, since several weeks ago, he has to wait for a while or switch to a different network to connect to the internet.

The customer is using a proxy network (Pac file) when using a company-built VPN to connect to the internet.

Debug logs & net-internal.json

https://drive.google.com/open?id=0B01ZVp8vDQocbWUtR1g3SjZqTjA

 
Owner: gkihumba@chromium.org
Grace, could you help us triage this issue ?

HW info:
Model	HP Chromebook 11 2200-2299 / HP Chromebook 11 G4/G4 EE
Google Chrome Version	60.0.3112.50
Platform Version	9592.37.0 (Official Build) beta-channel kip
Firmware Version	Google_Kip.5216.227.78
Boot Mode		Verified
Enrollment Date		Sep 15, 2015

Components: Internals>Network>Connectivity
Labels: -Pri-3 Pri-2
Owner: kirtika@chromium.org
Status: Assigned (was: Untriaged)
Which M59 update had this issue? Version number?
Also, the fix is likely to land in M60 as M59 is nearing the last AU.

Comment 6 by dje...@gmail.com, Jul 28 2017

Same problem observed in corporate environment here. Chrome tries to connect directly until second time pac file is obtained. Then it does start using it. This causes a delay for those who open Chrome by clicking on a link with Chrome initially closed, Chrome as default browser.

Comment 7 by dje...@gmail.com, Jul 28 2017

Version 60.0.3112.78 (Official Build) (64-bit) on Windows 8.1

Problem is only when auto-detecting the pac file. not whenexplicitly configuring a pac file URL.

Is there a fix for this or can I help triage this issue?
Hello!
This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time
- If you are currently working on this bug, please provide an update.
- If you are currently affected by this bug, please update with your current symptoms and relevant logs.

If there has been no updates provided by EOD Wednesday, 12/12/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary.

Thank you!
Status: Archived (was: Assigned)
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information.

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